RE/MAX Design Center logo
New Design Center FAQ

HomeNew Design Center FAQPrinter Friendly Version

New Design Center FAQ

Frequently Asked Questions and Answers about the RE/MAX Design Center.

1. Account Information & Profile

1.1. How do I add or change my agent photo?

After logging in to the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Profile".

    Profile menu

  3. On the right side of the page, under "Photo" click on the phrase "Click to Upload".

    1. If you are replacing an existing photo, first hover your mouse cursor over the existing photo and click the trashcan icon to remove the existing image. The "Click to Upload" link will then become visible.

  4. Navigate to the folder on your hard drive which contains your agent photo.

  5. Double-click on your agent photo file to select it (or click once on it and then click the "Open" button.)

  6. Crop the image to your liking:

    1. Hover your mouse cursor over the image, then click the crop icon that appears over the bottom of the photo.

    2. Click and drag the corners of the cropping area (dotted lines) to resize it.

    3. Click and drag inside the cropping area to reposition it.

    4. Click "Crop" to preview the change.

    5. If you're happy with the preview, click the "Save" button near the bottom of the page. Otherwise repeat steps 'a' through 'e' to recrop it.

Your agent photo will now be automatically displayed in any design type which includes space for an agent photo.

You'll also be given an opportunity to change and/or crop the photo on a per project basis, while creating or editing a project. The steps to change the agent photo while creating or editing a project are the same as the steps above, starting from step 3 above.

1.2. How do I change my logo?

After logging in to the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info".

    Business Info

  3. Near the right side of the page, hover your mouse cursor over the lower part of the current logo, then click the 'Replace' icon:

    Replace

  4. In the resulting dialog, click on "Choose from Library":

    Choose from Library

  5. Click once on the logo you'd like to use, then click the "Select and Close" button (Note: Use the scrollbar to the right of the logos, to scroll down to view them all.)

    Select your logo

  6. Click the "Save" button.

Your existing projects will now be updated with the new logo selection. (You'll need to rehost any hosted projects to insert the new logo into hosted projects.)

Future projects will be created with the newly selected logo.

1.3. How do I add or change my personal contact information?

After logging in to the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Profile".

    Profile

  3. Edit your contact information.

  4. Click the "Save" button when done.

The information will now be automatically included in your new design projects. You'll also be given the opportunity to edit the information on a per-project basis while creating or editing projects.

1.4. How do I add or change my office contact information?

After logging in to the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info".

    Business Info

  3. Edit the office contact information.

  4. Click the "Save" button when done.

The information will now be automatically included in new design projects created in new portfolio folders. You'll be given the opportunity to edit the information on a per-project basis as well when creating or editing projects.

1.5. How do I change my email address?

After logging in to the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Profile".

    Profile

  3. Edit your email address.

  4. Click the "Save" button when done.

The information will now be automatically included in your new design projects. You'll also be given the opportunity to edit the information on a per-project basis while creating or editing projects.

1.6. Where can I find information about Postal Indicia?

Click here to visit the section of the FAQ devoted to information about Postal Indicia.

1.7. What is a "rem.ax short URL" and why would I want to use one?

The rem.ax short URL service creates very short URLs (aka 'web addresses', aka 'links') to use in place of a longer URL.

Shorter URLs are particularly useful when sharing projects via Twitter, which limits each post to a maximum of 140 characters.

Using short URLs in projects, in emails, etc. can help cut down on the appearance of clutter as well.

For more information about rem.ax short URLs, visit: https://urlshortener.remax.net/default.aspx

To enable the option to easily use rem.ax URLs to share your projects, after logging in to the Design Center:

  1. In the upper-right corner of any page, click on your name, then click on "Account Settings":

    Account Settings

  2. Under the phrase "Use a rem.ax short URL when sharing projects" click the menu and change the selection from "No Preference" to "Yes":

    rem.ax

  3. Click the "Save" button toward the lower-left of the page.

You'll now see a rem.ax URL option after hosting a project.

1.8. What is Impersonation?

Impersonation allows designated office administrators or office staff to log in to the Design Center account of agents within their office. Using Impersonation, the office administrator or staff can create, edit or distribute projects on behalf of agents, without needing to know the agent's MAX/Center password.

Note: The office administrator will not be able to impersonate (log into an agent's account) until the agent specifically allows impersonation.

1.9. How can my office start using Impersonation?

To request the enabling of the Impersonation feature for your office(s):

  1. Click here to download and print the application to have Impersonation enabled. 

  2. Follow the instructions on the PDF to fill it out.

  3. After filling out the printed PDF, scan it.

  4. Attach the scan of the completed application to an email and send it to ecare@remax.net or your regional support office.

1.10. How do I use the Impersonation feature as an office administrator?

These instructions assume you've already sent in the Application for the Impersonation feature for your office and that eCare has replied to confirm that the feature has been enabled. These instructions also assume that your account was included on that application and has been enabled to Impersonate the accounts of agents in your Office.

  1. After logging in to the RE/MAX Design Center, click on your name (near the upper-right of any page.)

  2. In the resulting menu, click on "Impersonation".

    Impersonation

  3. Locate the row for the agent whose account you wish to impersonate, and click on "Impersonate" in the right hand column.
     
    Note:
    This option will only be displayed for accounts of agents who have enabled Impersonation in their account.

  4. You're now logged in as that agent. You can create and edit projects in their portfolio, use the project distribution features on existing projects, and make any other changes as if it were your own account.

  5. When you're finished and want to return to your own account, click on the name of the person you're impersonating (near the upper-right of any page), then click "Unimpersonate".

  6. You're now logged in to your own account again. Repeat the steps above to impersonate another agent.

1.11. How do I allow an office administrator to log in to my account?

These instructions assume your office has already sent in the Application for the Impersonation feature and that eCare has replied to confirm that the feature has been enabled.

  1. In the upper-right of any page, click on your name.

  2. In the resulting menu, click on "Account Settings".

    Account Settings

  3. Click on the menu below the phrase "Allow Office Administrator to Access Account".  Click "Yes".

    Allow Impersonation

    Note: This menu will not be displayed if Impersonation has not been enabled for your office. See How can my office start using Impersonation?

  4. Click the "Save" button.

  5. Your office administrator will now be able to log in to your account to create, edit and distribute projects from your account.

1.12. Can I add an office logo for my agents to choose for their marketing materials?

Yes. For a fee you can submit an office logo to be loaded to the RE/MAX Design Center for your agents to choose for use on the marketing materials they create.

Submission Process for RE/MAX Office Logos

Overview

The RE/MAX Design Center supports the use of logos that are restricted to an office or a group of offices operating under the same name. The logo will be available to anyone in the office(s) with a RE/MAX Design Center account and can be used on any print or multimedia design. Using the process described below, RE/MAX offices can submit qualifying logos to Imprev to be loaded for the use of their agents and brokers. Agents will be able to select the office logo through the logo tab in the user profile. Custom office logos will appear at the top of the list of approved RE/MAX logos in the Design Center profile settings.

Logo Criteria

 RE/MAX Design Center logos must meet the following criteria:

  1. The logo must have a width to height ratio of 2 wide by 1 high (e.g. 2000px wide by 1000px high.) If the logo is not in these dimensions, it will appear distorted in Design Center projects.

  2. If submitting a JPG, PNG or Photoshop Document (PSD): The logo size should be a minimum of 2000 by 1000 pixels, and the resolution should be a minimum of 300 dpi (dots per inch). Smaller size and/or lower resolution images will provide poor results in printed materials. (Note: Enlarging a smaller .jpg or .png will result in degraded image quality, so a new, larger image would need to be created in a professional design package/tool instead.) Transparent images are not supported. Any transparency will be replaced with solid white.
        OR
    If submitting in a Native File Format:  A vector-based file, created using a professional design package such as Adobe Illustrator or Adobe InDesign, and saved as an EPS, INDD, or AI file. (Please note: Logos created with MS Publisher, MS Word, and similar programs do not have enough resolution to provide satisfactory results.)

  3. The logo must meet all RE/MAX branding requirements as described in the most recent edition of the RE/MAX Trademark & Graphic Standards guide. Logos will be reviewed by RE/MAX, LLC for compliance with the standards.

Process

1. To initiate the submission of one or more custom office logos for use in the RE/MAX Design Center, attach your logo(s) to an email addressed to standards@remax.com. Include the following info in the body of the email:

  • Include: "Please review the attached logo for use in the RE/MAX Design Center."
  • Include: Your name
  • Include: Your email address
  • Include: Your direct phone number
  • Include: Your RE/MAX office name and the state(s) you operate in

2a. If your original logo submission is rejected, correct the logo as instructed by theStandards team at RE/MAX, LLC, then send them a corrected version for review.

3. When you have received an approval email from the Standards team at RE/MAX, LLC, forward the approval email to support@imprev.com. Include the following info in the body of the email:

  • Include: Each of the office IDs for which the logo(s) should be loaded. You can use either your old/legacy Office ID (e.g. R0041116) or your newer office ID (e.g. 100423139.) Your custom office logo(s) will be made available to accounts that are associated with the Office ID(s) you provide.
  • Include: Attach the approved logo file in a format matching the "Logo Criteria" outlined above. (Logos that do not meet the requirements will be rejected.)
  • Include: Your name
  • Include: Your email address
  • Include: Your direct phone number
  • Include: Your RE/MAX office name and the state(s) you operate in
  • Include: A forwarded copy of your approval from RE/MAX, LLC
  • Include: The date and approximate time you intend to fax your payment to us (see step
    4.)

4. Fill out the attached form (page 3) and fax it to Imprev at 425-458-4801.

(Please note: Do not send credit card information via email. Unencrypted email is not secure.)

After your credit card has been charged, and Imprev has received a logo that meets the logo criteria specified above, it will take up to 3 business days to process, test, and load your logo in the RE/MAX Design Center, and associate it with the accounts for your office(s). Imprev will notify you by email if your submitted logo file does not meet the criteria specified above.

Fees

There is a $199 setup fee for the first logo for the first RE/MAX office ID, and $50 for each additional office ID. (For example, if you are adding one logo for five offices, the fee would be $399: $199 for the first and $50 each for the remaining four offices.) There is a $100 fee for changes to an existing logo, or to add another logo, with a $50 fee for each additional office ID. Although the logo may be the same for a group of offices, the Design Center is designed to provide access based on the office ID, so the logo is loaded separately for each office in the RE/MAX Design Center. Since the logo must be loaded separately for each RE/MAX office ID, a fee is incurred for each office ID. Fees are to be paid to Imprev by credit card prior to submitting a logo by completing the attached form and faxing it to Imprev at 425.458.4801 (Do not send credit card information via email.)


1.13. What are my payment options when making a purchase?

When making a purchase, your payment options are:

  • Use a credit card or debit card that you've used for a previous purchase.

  • Use funds from your existing account balance (if it is higher than the current total due.)

  • Enter a new credit card or debit card.

Payment Methods

Click the dot to the left of an item to select it.  

After making your selection, and/or entering your credit card information, click the "Purchase" button to complete your purchase.  If your purchase is successful, a receipt will be displayed on-screen for you to print.

Existing cards:

  • These are cards you have used in the past, to open your account and/or purchase upgrades.

  • Expired cards are not displayed.

  • Click on the trashcan icon to remove the card from the list (for this and future purchases. Caution: Deleting a card could prevent your account, or year-length upgrade, from being automatically renewed, which could cause an interruption in service.)

Account Balance

  • This is your current account balance. You would have added these funds to your account to be used for premium email, email campaigns, and/or print-to-mail campaigns, as described here.

  • If you select this option for payment, the total due will be subtracted from your current account balance.

  • This option will not be displayed if you have no account balance, or if your current account balance is below the total amount due for this purchase.

Add New Credit Card:

  • Selecting this option will display a form for entering your credit card information.

  • Uncheck the box labeled "Remember this credit card" to prevent your card from being displayed as an option during future purchases. (Caution: Not allowing the card to be remembered will prevent your purchase from being automatically renewed, which could cause an interruption in service.)

    Remember this card

1.14. How do I log out of the Design Center?

To logout of the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Return to MAX/Center":

    Return to MAX/Center

If your session is inactive for two hours (if you don't click on anything for two hours) you will be automatically logged out. This is done to protect your account in case you are working with the Design Center from a public computer (such as at a library or internet cafe) and forget to log out before leaving.

1.15. How can I return to MAX/Center?

To return to MAX/Center after working in the RE/MAX Design Center, log out of the Design Center.  You'll be automatically returned to MAX/Center.


To return to MAX/Center without logging out of the Design Center, open a new browser tab or window and enter "maxcntr.com" (without the quotemarks) in the address bar, then press 'Enter' on your keyboard.

1.16. Is there a charge for the Design Center?

There is no charge for RE/MAX Associates and Brokers in the United States, most of Canada, and many international regions to use the Design Center: It continues to be free to all Associates and Brokers in these regions. (If you're unsure whether your region is participating in the Design Center, please contact your regional office.)  You can create an unlimited number of design projects.  

The cost of printing projects is not included.  There are costs for sending email from the Design Center.

See also Why is there a charge to send email from the Design Center? 

1.17. I already purchased a Premier product before it was made free. Now what?

RE/MAX and Imprev have partnered to expand the free digital marketing content that is available in the RE/MAX Design Center. The products known as Premier Agent Plus, as well the Single Property Websites, Video Home Tours for YouTube, and Premier Agent Campaigns, are now available at no charge.

If you previously purchased one of these products, we have given you a credit for the pro-rated balance of the purchase price, prorated back to September 1st, 2014. Your credit appears in the Account Balance in your Design Center account. You can use this credit to purchase email distribution, as well as printing associated with "Print & Email" campaigns.

If you previously purchased Premier Agent Plus or Premier Agent Campaigns, 1,000 emails per month were included with your purchase. That is not the case now. Rather, you will now purchase email distribution as needed at a rate of $.03 per email. For those of you that are sending a high volume of emails, you can purchase blocks of email at a discounted rate. Please visit the Marketplace in the Design Center for additional details.

2. Creating & Editing Projects

2.1. Where do I start?

The first thing you'll want to do with your new account is to enter your Profile information. Access the profile information after logging in by clicking on your name in the upper-right of any page, then click on "Profile".

The profile information is automatically included in each new design you create.

Next, create a project. The first step is to select a design from the design gallery. Once you've selected a design, the site will walk you through entering your photos and text, step-by-step.

2.2. Which web browser(s) can I use to work with the Design Center?

The Design Center works best with Google Chrome.

Microsoft Internet Explorer 11, MS Edge,  Safari 6.0.0 or later, Mozilla Firefox 10.0 or later, Opera, and Konquerer will work for most functions, but may have difficulties with some functions.

The AOL Browser and MSN Browser will not work with the Design Center. For AOL and MSN users, we recommend using the web browser which came free with your computer (Internet Explorer for Windows, Safari for Mac), or Google Chrome.

Note:  Microsoft no longer provides updates or support for versions of Internet Explorer other than 11

If you are using Windows 10, you can upgrade to the latest available version of IE by running Windows Update or you can download and install Internet Explorer 11 by visiting http://www.microsoft.com/windows/ie/.  (Internet Explorer 11 is not available for versions of Windows prior to Windows 10.)

2.3. What is a Project Folder?

A Project Folder contains projects related to the same property or subject.

Organizing related projects within the same folder helps in the use of the Phrase Assistant by making it easier to use text from previous projects.

2.4. How do I create a new Project?

To start creating a new project, after logging in to the Design Center:

  1. Just to the left of center at the top of any page, click on "Designs".

    Designs

  2. Search or browse to choose a design template.

  3. When you've chosen a design template you can select it by clicking on the thumbnail image to view a larger image and details about the design, then click the "Select This Design" button.

    Select This Design

    Alternatively, you can hover your mouse cursor over the thumbnail image, then click the check-marked box that appears over the bottom part of the thumbnail image to select the design.

     Select

  4. In the field labeled "Project Name", enter a name for the project in the "Project Name" field (e.g. "Flyer for 1234 Main St.")

  5. In the field labeled "Project Description", enter a description of the project. (Optional. Seen only by you, not included in project.)

  6. On the menu labeled "Project Folder", click on "Select a Folder" to create a new folder, or to select an existing folder to store the project in.

  7. If you do not want the EHO logo displayed in the project (e.g. the project is not intended to promote a property for sale) uncheck the box labeled "Yes, include the Equal Housing Opportunity (EHO) logo in this project." (Please click here for more information about the EHO logo on projects.)

  8. If you do not want the photos in the project automatically cropped, uncheck the box labeled "Automatically crop photos when adding or rearranging." (Note that this option is not displayed for all project types. Some project types do not require image cropping.)

  9. Follow the steps to complete your project. Detailed help for building projects is available in other sections of this FAQ.

    Step 1

2.5. How do I make changes to a project I've already created, or a project that was autocreated for me?

To make changes to an existing project, take the following steps after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

    Projects

  2. Find the project under "Recent Projects" and click on it. (If the project was autocreated, the project name will be the property address.)  If you don't find the project under "Recent Projects", or if it has been a long while since the project you're looking for was created, scroll down and click on the folder which contains the project you want to edit. (If the project was autocreated, the project folder name will also be the property address.)



  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

    Click existing project

  4. Near the right side of the page, click on the "Edit" button.

    Edit

  5. Click the "Save and Continue" button until you get to the page containing the text or photo you wish to change. (Alternatively you can also click the rightward-pointing triangle on the right end of progress indicator line near the top of the page, instead of scrolling down to click the "Save and Continue" button.)

    Progress bar

  6. Make your changes. (Note: Once you've manually edited a field, we'll no longer apply the data from the MLS site to that field. This is to avoid overwriting your changes here.)

  7. Click the "Save and Continue" button until you are returned to the project overview page again.

  8. Click the "Preview" button to view your changes.

  9. If you previously hosted the project (or if the project was automatically hosted after being autocreated) be sure to rehost the project to send your changes to the hosted version of the project as well.

2.6. I added a listing to my MLS today. When will projects be automatically created for the listing?

If you are in an office or region which uses automated creation of marketing materials we'll automatically create projects for new listings on the night after you add the listing to your MLS site and make the listing active.  (In some cases, depending on your MLS and the data vendor that provides the listing data to the Design Center, your projects may be created within a few hours of the listing being made active on your MLS.)

For example, if you make a listing active on your MLS site and on remax.com on Monday, Tuesday morning you'll find the autocreated projects in your Design Center account.

If projects have not yet been created for a listing that has been active for more than a day, check to make sure the listing is visible to the public on remax.com, and that the listing is correctly associated with you as the listing agent.

Below are steps you can take to make sure the listing should be appearing on remax.com, and that the listing is correctly associated with you as the listing agent:

  • If you are configuring syndication for an entire office with a feed handled by Homes.com then Click here

  • If you are an agent configuring syndication only for yourself, and your listing feed/syndication is handled by Homes.com then Click here

  • If you are an agent configuring syndication only for yourself, and your listing feed/syndication is handled by Reliance then Click here

  • If you are an agent in an Integra region, configuring syndication only for yourself, then Click here.

Configuring an entire office for Homes.com feed/syndication:

1. Login to your LeadStreet account

2. Click on "Apps" in the header

3. Click on "Listings" under the Listings app:

Apps - Listings

4. Click on "Listings Source Setup" on the left hand side

5. Enter your IDX code in the column labeled "IDX Code" for the corresponding MLS Board: 

Enter IDX Code and Save

6. Click the "Save" button when done.


Single Agent Configuring for Homes.com feed/syndication:

1. Log in to LeadStreet

2. Click on "Apps" in the header:


3. Click on "My Profile" under the 'My Profile' app

4. Click on the "Contact Info" tab

5. Enter your IDX code(s) in the field labeled "IDX Code":


6. Click the "Save" button (in the upper-right) when done


Single Agent Configuring for Reliance feed/syndication:

1. Log in to LeadStreet

2. Click on your name in the top-right corner of the page, or on the "Admin" button, to go to the account information screen:

Account information

3. Scroll down if needed, and enter the IDX MLS ID (Note: If you don't know the ID, click on “Lookup ID”, then search for a listing belonging to the agent to locate the ID to enter here):

Enter IDX MLS IDs

8. Click the "Submit Changes" button

See the third and fourth paragraphs on this page for information on when you'll receive email about projects for newly active listings.

If you have already taken the steps above, and projects for the listing have still not been created 24 hours later, please contact support for your office or region, or eCare.


Single Integra Agent Configuring for Launchpad/ListHub 

1. Log into Launchpad

2. Select the Control Panel

3. Select 'Profile'

4. Choose the 'Edit Profile' tab at the top of the page

5. Scroll down to the 'Professional Information' section, select the Board ID from the drop down menu and enter your Board ID

6. Scroll down to the bottom of the page and choose 'Request Changes'

2.7. Why is everything in a foreign language?

The text used in the Design Gallery previews is the Latin text known as "Lorem Ipsum", which has been used in the print and graphics industries since the 1500s.

Lorem Ipsum is used to show the layout of print and graphic designs, while keeping the viewer's focus on the design elements, instead of being distracted by reading the contents.

You can read more about Lorem Ipsum, its history and use by visiting the following pages:

http://en.wikipedia.org/wiki/Lorem_ipsum
http://www.lipsum.com

While creating and editing your projects, you can click on the "Preview" button in top of the left column to see how your own text and images will appear in the finished project.

2.8. How do I know where in the design my photo(s) or text will appear?

When creating a new project, or editing an existing project, you'll see a layout image in the left column which shows where each photo and text field will appear in the finished product.

If the text in the image in the left column is too small to see, click "View Layout" above the image to see a larger version of it.

View Layout

2.9. Can I preview a project while I'm working on it?

Yes. When creating a new project, or editing an existing project, the top of the left-hand column includes a "Preview Project" button.

Click the "Preview Project" button to see how the images and text you've entered will appear in the finished product.

Preview Project

2.10. Can I move my project to a different folder?

Yes.  After logging into the Design Center:

  1. On the main menu at the top of the page, click on "Projects".

  2. Under "Most Recent Projects", click on the project you want to move.  If the project is not found under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that currently contains the project, then click on the project you want to move.



  3. Near the right side of the page, under the "Duplicate" button, click on the word "Move".

    Click Move

  4. Click on the phrase "Select a Folder", then click on the name of the folder that you want to move the project to.  (Click on "Create New Folder" to create a new folder to move the project to.)

    Select destination folder

  5. Click the "Move" button.

    Click the Move button

  6. You'll see a success message near the top of the screen. You'll still be viewing the project overview page, but you can see that it is in its new folder by looking at the location displayed just above the phrase "Design Type". (E.g. "Project Folders > Name of New Folder > Name of Project") 

    Successfully moved

2.11. I have a lot of project folders. How can I quickly find the project folder I'm looking for?

You can search or browse for project folders. If you don't recall the exact name of the project folder you're looking for, using the sorting and filtering options will help you find the folder.

First navigate to the list of Project Folders:

  1. On the main menu at the top of any page, click on "Projects"

  2. Scroll past the "Recent Projects" section to the "Project Folders" section of the page:


Searching

If you know at least one of the words in the name of the folder you're looking for, you can use the "Search Project Folders" field to search for the word. As you type, the list of folders will be reduced to show only folders that include what you've typed, as seen in this example:



Filtering

You can use filters to show fewer folders. For example, if you're looking for a folder containing one or more projects you created yourself, click the "User Created" button to show only folders that contain projects you created yourself. This hides all folders that don't contain any manually created projects. (If you have no automatically created projects, you won't see these filter buttons.):


Conversely, if you're looking for a folder that contains automatically created projects, you can click the "Automated" button to show only folders that contain only automated projects. This hides all folders that don't contain any automatically created projects  (If you have no automatically created projects, you won't see these filter buttons.):



Sorting

You can also sort the folders to help find what you're looking for.  The sorting options work also work with search and filter results.

When you first load the "Projects" page, the folders are sorted with the most recently created folder at the top of the list by default.

To sort by folder name, click on "Name" or on the carets (upward and downward pointing arrows/triangles).  The first click will sort the folders alphabetically in ascending order (e.g. 1,2,3 and A,B,C. Folder names that start with numbers are displayed above folder names that start with letters):


Click again to reverse the sort and display the folder names in descending order (e.g. 9, 8, 7 and Z, Y, X):


You can also sort by the number of automatically created projects in a folder (the gear icon), number of manually created projects in a folder (the pencil icon), or by the date the folder was created:

2.12. Is there a limit on the number of projects I can create?

No. There is no limit to the number of projects you can create on the Design Center.

 

2.13. How can I check the spelling in projects I create?

Most web browsers now have spell-check functionality built-in.  Misspelled words in editable fields are underlined with a red, squiggly line.  When you see the red squiggly line, right-click on the word for spelling suggestions.  Click on a suggestion to replace the misspelled word with the suggested word.

Browser Spellcheck

Internet Explorer 8 and 9 (IE8 and IE9) do not have a built-in spell-check tool.  For IE8 and IE9, we recommend installing the add-on called "Speckie." Click here to visit the Speckie download page.

2.14. Where do I find the Phrase Assistant?

While editing a project, the Phrase Assistant button is available above the top-right corner of each text field.  

Hover your mouse cursor over a text field to make the Phrase Assistant button visible.  The Phrase Assistant button looks like a piece of paper with a quill.  Click on it to launch the Phrase Assistant.

Phrase Assistant

The "Your Phrases" option on the "Source" menu contains all phrases you've entered into projects in the past.

The "Stock Phrases" option on the "Source" menu contains royalty-free pre-written phrases for you to select from.

Check the box for the option to "Show only phrases that will fit the current field" to hide phrases that won't fit the current field you're working with.

2.15. Where do I find the Article Library?

The Article Library is found within the Phrase Assistant.

While editing a project, the Phrase Assistant button is available above the top-right corner of each text field.

Hover your mouse cursor over a text field to make the Phrase Assistant button visible. The Phrase Assistant button looks like a piece of paper with a quill. Click on it to launch the Phrase Assistant.

Phrase Assistant

In the Phrase Assistant, click on the menu labeled "Source" and then choose "Articles" to for royalty-free, pre-written phrases for you to select from.

Articles

All available articles are displayed by default.  Use the "Category" menu to view a specific category of articles.

Articles displayed initially may need to be edited to fit the field you're working with.  To display only articles which will fit the current field, without a need to edit, check the box labeled "Show only phrases that will fit the current field".

Articles are best suited for the large "Remark" fields in Newsletter and eNewsletter designs.

 

 

2.16. Why aren't all of my listings displayed on the dropdown menu when creating a new project?

When creating a new project, on the first page displayed after selecting a design template from the design gallery, some project types include a dropdown menu labeled "This design allows listing photos and text to be imported..." or "This design allows listing photos to be imported...":

Listings

A listing will only be displayed on this dropdown menu if you have configured your LeadStreet account (or equivalent) for syndication with your MLS. If you use more than one MLS, be sure to configure your LeadStreet account for syndication with each MLS.

Listings should be available on the menu shown in the screenshot above, within 24 hours after you make the listing active on your MLS.

  • Click here if your listing feed/syndication is handled by Homes.com
  • Click here if your listing feed/syndication is handled by Reliance

For Homes.com feed/syndication:

1. Login to your LeadStreet account

2. Click on "Apps" in the header

3. Click on "Listings" under the Listings app:

Apps - Listings

4. Click on "Listings Source Setup" on the left hand side

5. Enter your IDX code in the column labeled "IDX Code" for the corresponding MLS Board: 

Enter IDX Code and Save

6. Click the "Save" button when done.

 

For Reliance feed/syndication:

1. Log in to LeadStreet

2. Click on your name in the top-right corner of the page, or on the "Admin" button, to go to the account information screen:

Account information

3. Scroll down if needed, and enter the IDX MLS ID (Note: If you don't know the ID, click on “Lookup ID”, then search for a listing belonging to the agent to locate the ID to enter here):

Enter IDX MLS IDs

8. Click the "Submit Changes" button

See the third and fourth paragraphs on this page for information on when you'll receive email about projects for newly active listings.

If you have already taken the steps above, and projects for the listing have still not been created 24 hours later, please contact support for your office or region, or eCare.


2.17. I work with a partner. How do I include my partner's name on my marketing materials?

Many designs include the ability to display a second agent name. 

When editing a design, the "Agent" page with contact information includes a field for "Secondary Agent Name".

Secondary Agent Name

The contents of the "Name Separator" field that appears below the "Secondary Agent Name" will appear in the project only if you type something in the "Secondary Agent Name" field.   The "Name Separator" is "&" by default but you can change it if you wish.  You can use other symbols or short words, such as "+", "and", "with" etc.

Additionally, some templates include fields for secondary agent info on the "Text" page (one step prior to the "Agent" page shown in the screenshot above.)

2.18. How can I include the EHO (Equal Housing Opportunity) logo on my marketing materials?

EHO Logo

The EHO (Equal Housing Opportunity) logo is built-in to all design templates which are intended for the marketing of properties. In most designs you'll find the EHO logo near the agent information panel on the design, or near the disclaimer.

The Fair Housing Act, Title VIII of the Civil Rights Act of 1968, Appendix I to Part 109 - Fair Housing Advertising, requires the use of the EHO logo or slogan on all advertising materials for residential real estate for sale, rent, or financing. Specifically, it reads:

"§ 109.30 Fair housing policy and practices.

In the investigation of complaints, the Assistant Secretary will consider the implementation of fair housing policies and practices provided in this section as evidence of compliance with the prohibitions against discrimination in advertising under the Fair Housing Act.

(a) Use of Equal Housing Opportunity logotype, statement, or slogan. All advertising of residential real estate for sale, rent, or financing should contain an equal housing opportunity logotype, statement, or slogan as a means of educating the homeseeking public that the property is available to all persons regardless of race, color, religion, sex, handicap, familial status, or national origin. The choice of logotype, statement or slogan will depend on the type of media used (visual or auditory) and, in space advertising, on the size of the advertisement."
Source (PDF, 113KB)

Design templates which are intended for other uses, such as recruiting or greetings, like holiday ecards, do not include the EHO logo.

If you are using a design template for something other than promoting a property (e.g. personal promotion or recruiting) and would like to remove the EHO logo from the project, please click here.

2.19. I'm outside The United States. How can I remove the EHO (Equal Housing Opportunity) logo from my marketing materials?

EHO Logo

If you are marketing a property outside of The United States and wish to remove the EHO logo from your marketing materials you may do so.

When creating or editing a new project based on a design template which is intended for marketing properties, the first page you see when creating or editing a project (the "Info" page) will include a checkbox labeled "Yes, include the Equal Housing Opportunity (EHO) logo in this project." Uncheck that box to omit the EHO logo from the project.

EHO

Please note: If you are marketing a property within The United States, you are required by law to include the EHO logo or slogan on all marketing materials for that property. The Fair Housing Act, Title VIII of the Civil Rights Act of 1968, Appendix I to Part 109 - Fair Housing Advertising, requires the use of the EHO logo or slogan on all advertising materials for residential real estate for sale, rent, or financing. Specifically, it reads:

"§ 109.30 Fair housing policy and practices.

In the investigation of complaints, the Assistant Secretary will consider the implementation of fair housing policies and practices provided in this section as evidence of compliance with the prohibitions against discrimination in advertising under the Fair Housing Act.

(a) Use of Equal Housing Opportunity logotype, statement, or slogan. All advertising of residential real estate for sale, rent, or financing should contain an equal housing opportunity logotype, statement, or slogan as a means of educating the homeseeking public that the property is available to all persons regardless of race, color, religion, sex, handicap, familial status, or national origin. The choice of logotype, statement or slogan will depend on the type of media used (visual or auditory) and, in space advertising, on the size of the advertisement."
Source (PDF, 113KB)

2.20. I've changed the text in the listing on my listing site. How do I update the text in the Design Center projects that were autocreated for this listing?

Once a listing project has been auto-created in your Design Center account, changes you make to the text in your listing will automatically be made to those Design Center projects.  The changes you made to the text on the listing will be updated in your projects overnight, and the projects will be automatically rehosted for you.

Note: If you edit a text field in a project, that field will no longer be automatically updated with changes made to the listing on your MLS site.  For example, if you edit the listing price on a project, then later edit the listing price on the MLS site, the change to the listing price won't be automatically updated in the listing. 

If you would prefer not to wait for the automated overnight update, you can also manually edit your projects and then rehost them.  Please see: How do I make changes to a project I've already created, or a project that was autocreated for me?

If you've also updated photos in a listing on your listing site, please see: I've changed the photos in the listing on my listing site. How do I update the photos in the Design Center projects that were autocreated for this listing?

2.21. How can I delete a project when I no longer need it?

To delete a project, after logging in to the Design Center:

  1. In the main menu on the top of any page, click "Projects":

    Projects

  2. Find the project under "Recent Projects" and click on it. (If the project was autocreated, the project name will be the property address.)  If you don't find the project under "Recent Projects", or if it has been a long while since the project you're looking for was created, scroll down and click on the folder which contains the project you want to edit. (If the project was autocreated, the project folder name will also be the property address):



  3. Hover your mouse cursor over the thumbnail image for the project that you wish to delete.  A bar with a trashcan and an arrow will appear over the lower part of the thumbnail image.  Click the trashcan icon:

    Delete project

  4. Note the caution message warning you that this action cannot be undone, and that no backups of your project will be kept.  If you're really sure that you want to delete the project, and that you'll never want to get it back, click the "Delete Project" button to confirm:

    Confirm deletion of project

Note: If this was an auto-created project, and if the listing is still active, the project will be automatically recreated during the next synchronization between systems.  These syncs take place overnight, every night.

2.22. Why is part of the template upside down?

Some print product types are meant to be folded after printing. Therefore when viewed in the preview, in PDF format and when printed, part of the design will appear to be inverted.

After folding, each element of the design will appear properly.

2.23. Can I change the order of slides in a tour after I've created the tour?

Yes. Please see How can I change the order of photos in a project?

2.24. I'm using fewer characters than the maximum allowed, so why isn't all my text showing?

A character count is an estimate of the number of characters that can fit in a text box, based on the size of the text box.

Character counts are provided as a general guide to let you know the approximate number of characters that you can include in a text box. We take the total size of the text box and estimate the number of characters that will fit in the box by using average character sizes. If you use characters that are larger than average (e.g. ALL CAPS), fewer total characters will fit in the box.

Remember the following when using character counts:

  • The character count is an estimate, not an exact number. There is no guarantee that the actual number of characters that fit in a text box will be the same as the estimate.

  • The size of individual characters varies. For this reason, an "i" will use less space than an "M" or "W".

  • Capital letters take up more space than lower case letters, and will greatly reduce the total number of characters that will fit. Readability studies show that text in all capitals is more difficult to read than text with upper and lower case, so be judicious in using upper case.

  • A blank line uses up space and reduces the number of characters available. Using line breaks for paragraphs or double-spacing will greatly reduce the number of characters that will fit.

Most importantly, always preview your project before publishing or sending to a commercial printer.

2.25. When I copy/paste text into my projects, some characters are displayed as question marks. Why?

This problem results from copying text from a rich text environment (such as Microsoft Word) to a plain text environment (such as text fields in forms on web applications like the Design Center.)

To avoid this problem:

  1. First go to the "File" menu in Microsoft Word (or other word processing software) and choose "Save as..."

  2. For "Save as type:" select "Plain Text (*.txt)" and click the "Save" button. (You may need to click on "Other Formats" to access the "Plain Text" option.)  Be sure to save the file to a place you can easily locate it.

  3. When asked about how to handle formatting changes in the "File Conversion" dialog, leave the "Text encoding:" set to "Windows (Default)", check the box for "Allow character substitution", do not check the box for "insert line breaks", then click the "OK" button.

  4. Close Microsoft Word, then go to the folder you saved the plain text file to.  Double-click on the text file to open it.

  5. You can then copy and paste from the plain text version of the document directly into your project in the Design Center.

For projects already exhibiting the problem, simply delete the character which is being rendered incorrectly and retype it. Click the "Save and Continue" button to save the changes. Check the results of the change by clicking the "Preview" button near the top of the left column of the page.

2.26. How do I use the rich text editor which is available in some eNewsletters?

Some of the eNewsletter templates available in the Design Gallery have a rich text editor available in the "Remarks" fields. Fields enabled with the rich text editor appear like this when creating or editing a project:

Rich Text

To use the rich text editor to apply changes to text:

  1. Type or paste your text.

  2. Select the text to alter, then select a feature by clicking on one of the feature buttons. That feature will be applied to the selected text. (Be sure to preview your changes using the "Preview" button at the top of the left column to make sure the results are as expected.)

The available features are:

  1. Bold

    Bold

  2. Italics

    Italics

  3. Underline

    Underline

  4. Text color

    Text color

  5. Text size

    Text size

  6. Align/Justify

    Align/Justify

  7. Numbered Lists

    Numbered Lists

  8. Bullets

    Bullets

  9. Add link to text

    Add link to text

  10. Add email link to text

    Add email link to text

    To add an email link to text, select the text, click the Link button, then enter the email address, preceded by "mailto:". For example:

    mailto:YourEmail@YourDomain.com

  11. Please note that fields with the rich text editor do not have access to the Phrase Assistant. Also, our character count estimation tool is not available on fields with the rich text editor, so be sure to preview your changes using the "Preview" button at the top of the left column of the page.


2.27. What is a "QR code" or "matrix barcode"?

Barcode designs take advantage of smartphone technology to optimize your clients' experience, allowing you to seamlessly connect your print and online marketing. Clients use a barcode reader application on their smartphones to scan the barcode on your project, which directs them to a website with more information about your listing or business. It's a great way to tie your favorite print marketing pieces to your online marketing strategy, without skipping a beat.

Barcode designs are available for both Flyers and Postcards. To utilize this feature, simply create a custom barcode using an online barcode creator, save the barcode to your computer, and upload it as an image in the design's barcode space. You can choose from multiple types of barcodes. The samples shown in our Design Gallery use QR (Quick Response) codes, like the one shown below.
Scan with your smartphone or click to mimic scanning

For more information please see these related entries:

Can I use a QR code or other matrix barcode in my projects?

How can I create a QR code image to share a project I created?

2.28. Can I use a QR code or other matrix barcode in my projects?

Yes.  Flyer and Postcard design templates with room for a QR code, or other type of matrix barcode, are found in the Design Gallery by searching for: QR Code

Each of the designs displayed by searching for QR Code have a space for your uploaded barcode image.

Search for QR Code

2.29. How can I create a QR code image to share a project I created?

After hosting a project, you'll see a QR code image under "Links & Tools" in the Actions column.

To locate the QR code image for a hosted project, after logging in to the Design Center:

  1. In the main menu, click on "Projects".

  2. Click on the folder that contains the hosted project.

  3. Click on the project.

  4. Near the middle of the page, click on "Links & Tools"

  5. In the "Actions" column, click on the tiny QR code image. This will open a smaller window displaying your QR code image.

    QR Code

  6. Right-click on the QR code image and choose "Save Picture As..." (or equivalent. Wording varies by browser.)

    Saving QR Code

  7. Save the image to your computer.

You can now use that QR code image on a web page, on a flyer or postcard etc.  Click here for information on how to find designs that are specially designed for including a QR code.

2.30. How can I use the ® (R in a circle) registered trademark symbol in my projects?

If you are using a Windows computer with a full-sized keyboard which includes a number pad, you can 'type' the ® (R in a circle) registered trademark symbol:

  1. Click inside the field where you want to enter the symbol, to place your cursor.

  2. Hold down the Alt key on your keyboard.  While holding down the Alt key, type the following on the number pad on the right side of your keyboard: 0174

  3. Release the Alt key.  You'll now see the ® symbol appear in the field where you had placed your cursor.

Note: If the steps above do not work on a Windows computer with a full-sized keyboard, make sure your "NumLock" is engaged. (NumLock is a toggle, like the Caps Lock.  Caps Lock allows you to type in ALL CAPS, the NumLock allows you to use the number pad to type numbers.)

If your keyboard does not have a number pad (e.g. you're on a small laptop or netbook), the steps described above won't work with the number keys above the letter keys.  This functionality only works with the number pad.

If you don't have a full-sized keyboard, or if you're not using a Windows computer, you can copy/paste the symbol from this page to your project:

®

2.31. How can I use the ™ trademark symbol in my projects?

If you are using a Windows computer with a full-sized keyboard which includes a number pad, you can 'type' the ™ trademark symbol:

  1. Click inside the field where you want to enter the symbol, to place your cursor.

  2. Hold down the 'Alt' key on your keyboard.  While holding down the Alt key, type the following on the number pad on the right side of your keyboard: 0153

  3. Release the Alt key.  You'll now see the ™ symbol appear in the field where you had placed your cursor.

Note: If the steps above do not work on a Windows computer with a full-sized keyboard, make sure your "NumLock" is engaged. (NumLock is a toggle, like the Caps Lock.  Caps Lock allows you to type in ALL CAPS, the NumLock allows you to use the number pad to type numbers.)

If your keyboard does not have a number pad (e.g. you're on a small laptop or netbook), the steps described above won't work with the number keys above the letter keys.  This functionality only works with the number pad.

If you don't have a full-sized keyboard, or if you're not using a Windows computer, you can copy/paste the symbol from this page to your project:

2.32. I get an error message telling me I need to install or upgrade Adobe Reader. Where do I get Adobe Reader?

Our Print designs require that you have Adobe Acrobat Reader installed to view any completed print design projects.

Acrobat Reader is a free plug-in. You can download and install it from this page on Adobe's website.

2.33. An incorrect location is shown on the map embedded in my Project. How can I fix it?

Design templates that include embedded maps are using the Google Maps system to display the embedded map.

If you find that a pin is placed incorrectly for a particular address, you can correct the placement of the pin on the map in your project by utilizing the optional latitude and longitude fields in the design template.

Here is an example of a map pin displayed at a location you may want to change.  For example, you may prefer to show the map pin at the entrance to the driveway, rather than on top of the building as seen here:

Before

First you'll want to get the latitude and longitude for the correct (or preferred) pin location.  To do so:

  1. Keep the property address entered into your project as before:

    Address

  2. Click here to open latlong.net in a new tab or window.

  3. On the home page at latlong.net, in the field labeled "Place Name", enter the address of the property, then click the "Find" button (be sure to include the city and the two-letter state or province abbreviation, e.g. Anytown, NY):

    Find

    The map pin shown on latlong.net will initially be displayed at, or near, the same incorrect location where it appeared in your project.

  4. Near the left side of the page, on the resulting map, use the zoom tool to zoom all the way in, so you can accurately reposition the map pin:

    Zoom

  5. Click the spot on the map where you want the map pin to appear. The pin will move to the spot you clicked on. The latitude and longitude for the new pin location will be displayed:

    Repositioned map pin

  6. Copy the contents of the "Latitude" field from latlong.net and paste it into the "Latitude" field in your project. Next, also copy the contents of the "Longitude" field from latlong.net and paste it into the "Longitude" field in your project (be sure to include the leading dash "-" on the latitude when you copy/paste):

    Latitude and Longitude

    Note: You must enter both the latitude and the longitude to successfully reposition the pin on the map.

  7. Preview your project to see the map pin in the corrected location:

    After

Reminder: After editing a hosted project, you'll need to rehost the project to send your changes to the hosted copy of the project.

2.34. Sometimes the pages don't load completely or I get a "timed out" error. Why?

Slow or intermittent connections can cause pages to fail to load completely or to timeout. The minimum connection speed for working with the Design Center is a 56k dial-up connection. Broadband or High Speed internet connections are recommended. (Cable, DSL, T1, Fiber Optics, etc.)

There are a number of different problems which can lead to timeout errors or being logged out prematurely.

Below are possible causes and steps you can take to alleviate these problems:

  1. Unsupported browsers can cause these problems.
    1. Make sure you're using one of the browsers supported by the Design Center.

  2. Your browser's cookie store and/or cache may've become corrupted. The links below provide instructions on how to clear your browser's cache. When following the steps also select the option for clearing cookies. Clear your browser's cookies and cache, then restart your browser by closing all open browser windows, then open a new browser window.

  3. The security settings in your browser may be too strict. If you've changed the security settings in your browser to something more strict than the default settings you may need to add an exception for our site.

    Here are the steps for Internet Explorer 8, 9 and 10:

    1. Click the "Tools" menu.

    2. Click "Internet Options" at the bottom of the "Tools" menu.

    3. Click the "Security" tab.

    4. Click the large green check mark labeled "Trusted Sites."

    5. Click the "Sites" button.

    6. Make sure the box is unchecked for "Require server verification (https:) for all sites in this zone."

    7. In the box labeled "Add this website to the zone:" type the following: *.imprev.net

    8. Click the "Add" button.

    9. Click the "Close" button.

    10. Click the "OK" button.

    Here are the steps for firefox:
    1. Click the "Tools" menu.

    2. Click "Options..." near the bottom of the "Tools" menu.

    3. Click on "Content."

    4. Click the "Exceptions..." button to the right of "Block pop-up windows."

    5. In the box labeled "Address of web site:" type the following: *.imprev.net

    6. Click the "Allow" button.

    7. Click the "Close" button.

    8. Click the "Exceptions..." button to the right of "Load images automatically."

    9. In the box labeled "Address of web site:" type the following: *.imprev.net

    10. Click the "Allow" button.

    11. Click the "Close" button.

    12. Click on "Privacy."

    13. Click the "Exceptions..." button to the right of "Accept cookies from sites."

    14. In the box labeled "Address of web site:" type the following: *.imprev.net

    15. Click the "Allow" button.

    16. Click the "Close" button.

  4. Some security tools will honor the browser's security settings but many security tools require that you set exceptions in the security software as well.

    1. Check the help menu of your security software or contact the support team for your security software for instructions on setting exceptions for particular sites. You want to add an exception for *.imprev.net.

  5. Your internet connection may be choppy or intermittent.

    1. If you're on WiFi, try moving your laptop closer to the room or closet the WiFi router is in.

    2. For both WiFi and LAN/ethernet (wired) connections, your home/small office router may be in a bad state. Try powering the router off for a full 15 seconds, then power it back on (or ask your office IT staff to do so if you do not have access to the router.)

  6. Your browser may be using a misconfigured proxy server.

    1. Ask your office IT staff or your internet provider's support team if your browser is using a proxy server. If it is, ask how to configure your browser to connect directly to the internet without using the proxy.

  7. Your computer may be infected with malware or spyware which is interfering with our site. Anti-virus software protects against worms, trojans and virii but often fails to protect against common malware and spyware. (Malware and spyware is often installed with ecommerce/online shopping-related tools, addons, extensions, widgets, toolbars etc.)

    1. Use a malware removal tool to scan your system for malware and remove it. We recommend the free tool Microsoft Security Essentials.

If the suggestions above fail to resolve the problem, please contact eCare for further troubleshooting assistance.

2.35. If I lose my internet connection while working on a project, will I lose my work?

When creating or editing a project your work is saved each time you click the "Save and Continue" button, the "Back" button, the "Preview" button, the "Save" button and/or any of the items on the progress bar shown when creating or editing a project.

Save and continue button Back button Preview button Save button

Progress bar

Note: This refers to the buttons in the body of the pages on the Design Center site shown in the image above. Clicking "Back" or "Next" on your web browser's toolbar will not save your work.

2.36. Can multiple agents share an account?

An account on our system gives a single agent access to create unlimited marketing materials on his/her own behalf.

If multiple agents want to create marketing materials under their own names, then each agent will need to have his/her own account.

An account does allow for co-listings for two-person teams. A second agent name may be added to the contact information shown on the marketing materials. See this entry for more details: I work with a partner. How do I include my partner's name on my marketing materials?

Some of our product types include templates with a landscape oriented photo which is good for photos of two agents together. Search the Design Gallery for keyword "team" to find these designs.

If you need to allow someone else to create materials using your account, or if you need to create materials for someone else, please see: What is Impersonation?

2.37. Can I change the fonts or colors in a design template?

No. The Design Center does not allow you to modify fonts or colors.

Our highest priority is to provide professional designs that are easy to use with your own text and images.

Each design template is created by graphic design professionals who have selected the best combination of fonts and colors to ensure agency-quality results.

2.38. Can I change the text size or font size used in the designs?

No. Our designs use dynamic font sizes which automatically adjust according to the amount of text used in a particular field. Therefore, the font sizes cannot be altered from within the Design Center.

Our highest priority is to provide professional designs that are easy to use with your own text and images. 

Each design template is created by graphic design professionals who have selected the best combination of fonts, sizes and colors to ensure agency-quality results.

2.39. Can I create my own designs or design templates?

We do have a series of "Upload Your Own" design templates which enable you to upload your own artwork into the Design Center for professional printing or digital distribution. This is an ideal way to utilize Flyers that you already have designed - whether provided by your office, created personally or professionally designed. By uploading the file into the Design Center you'll have the flexibility to take advantage of the integrated magazine-quality printers, plus web hosting, email distribution and analytics.

You'll find the Upload Your Own templates in the Design Gallery by searching for this phrase: upload your own

Search for 'upload your own'

Uploaded files must be high-quality, large JPEG or JPG files that are at least 150 DPI.

How you intend to print the project will determine whether you choose the bleed or non-bleed option. Use the bleed option when you'll be printing your piece with a professional printer. This allows the ink to extend all the way to the edge of the page. Note that when the bleed option is printed, the edges of the image will be trimmed slightly. For this option your uploaded file should include a bleed of 1/4" on all sides.

The non-bleed option should be used for desktop printing on your home/small office printer. This option will leave a white border around the edge of the paper because laser and inkjet printers for home and small office use generally aren't capable of printing all the way to the edge of the page.

Like all of the Design Center's products, the Upload Your Own designs feature full web statistics tracking when hosted. You may post hosted projects to your own website or distribute via email, either through your own email account or using our Premium Email service.

In addition to being able to fully customize the jumbo and standard postcards, some of our Upload Your Own designs give you the option of using a pre-formatted back that contains standard contact information.

2.40. I like the designs, but I'd like to make some changes to them before I use them. Is that OK?

No. All designs are copyrighted and you may not modify, copy, or reproduce the designs or infringe on the owner's copyright in any manner. All text, images, graphics, logos, button icons, software, and any other content on this Site ("Material") are protected by United States, foreign and international copyright, trademark, patent or other proprietary rights and laws.

Permitted Site Use
As defined in our Terms of Use, you may use this Site for the online creation and publication of professional marketing materials, marketing collateral and advertising ("Projects") using only such Material that is specially designated and authorized to be used for such purposes by the owner(s) of that Material. Imprev reserves all the rights in and to all other Material contained in this Site.

2.41. Why are some things missing from a page in the Design Center site, or the layout looks all wrong?

There are a few things that could cause the Design Center to display incorrectly in your browser.  Below are ways to check and fix the most common causes of such problems.

Make sure you're using a supported browser.


Make sure your browser is set to the default zoom level (100%). 

In most browsers you can do this by holding down the 'Alt' key on your keyboard while tapping the 0 (zero) key once. (In some browsers either zero key will work, but in Internet Explorer you'll need to use the zero on the main keyboard, not on the number pad.)  If Alt+0 does not work, check the tools and/or settings menu in your browser for zoom settings.


Make sure a browser add-on is not interfering with websites you visit. 

See your web browser's help menu for instructions on how to start your browser without add-ons or extensions to discover if an add-on is the cause of the trouble.


Make sure your computer is not infected with malware. Malware can interfere with the display and functionality of some websites.

Not all anti-virus software can also identify and remove malware.  For Windows, try the free tool Microsoft Security Essentials to find and remove malware, even if you're already running an anti-virus tool.


For Internet Explorer 9 (IE9) make sure your browser is in IE9 default browsing mode, not compatibility mode. 

(Note: If you are using Internet Explorer 10 [IE10] please substitute "Internet Explorer 10" for "Internet Explorer 9" and "IE10" for "IE10" in the text and images below.)

  1. Tap the F12 key on your keyboard to open the Developer tools.

  2. Near the bottom of the browser, click on the phrase "Browser Mode".

  3. In the resulting menu, click on "Internet Explorer 9":

    Browser mode

  4. Next click on the phrase "Document Mode".

  5. In the resulting menu, click on "Internet Explorer 9 standards (Page default):

    Document Mode

  6. Tap the F12 key again to close the Developer tools

 

Make sure Internet Explorer is not set to force all sites into compatibility mode.

  1. Click anywhere in Internet Explorer (to make sure it is the "Top" window.)

  2. Tap and release the 'Alt' key on your keyboard.

  3. Click on the 'Tools' menu which will now be visible near the top of your browser window.

  4. Click on 'Compatibility View Settings' (about halfway down the menu.)

  5. Make sure 'Display all websites in Compatibility View' is NOT checked:

    Uncheck force compatibility mode

  6. Click the "Close" button.

3. Working with Images

3.1. Where can I find the Photo Manager tool?

To locate the Photo Manager, after logging in to the Marketing Center:

  1. Near the upper-right corner of any page, click on your name.

  2. Click on "Manage Photos":

    Manage Photos

  3. You'll now be in the Photo Manager, with your project folders displayed (if any.)  You can view photos from projects, view favorites, or create and maintain photo albums (separate from the project photos.)  As with project photos, images in photo albums can be used in any project.

    Photo Manager

3.2. How do I upload photos directly to a project?

When creating or editing a project which includes slots for property photos, you'll reach a page which will allow you to upload photos.

When on a "Photos" page, while creating or editing a project:

  1. Near the right side of the page, click on "Add Photos":

    Add Photos

  2. Click on "My Computer":

    My Computer

  3. Click the "Select File(s) to Upload" button. (In some browsers this step will be taken for you automatically. If so, you'll know because you'll see the contents of a folder on your computer displayed, on top of this dialog):

    Select File(s) to Upload

  4. Use the resulting dialog to locate the image file on your hard drive, memory card, camera or USB thumb drive.

    Click the image file to select it. Hold down the CTRL key or Shift key while clicking to select multiple images for upload.

    After selecting images click the "Open" button. The images will be uploaded.

    When uploading is complete, all items in the "Transferred" column will show "100.0%", the "Status" column will show "Complete", and the "Action" column will show a check mark. Click the "Close" button to return to your project.

    Upload Images

  5. If you uploaded multiple photos, they have been added to the project. Drag and drop images to rearrange them: 

    Drag and drop to rearrange

  6. If the option to automatically crop photos for this project is enabled, the photos will be cropped for you, as you add them to the project. (See "How I can enable or disable the automatic cropping of images?" for more info.)  You can use the cropping tool to recrop an image, if the automatically selected cropping is not to your liking.

    However, if the option to automatically crop photos for this project is disabled, images that need to be cropped (to prevent stretching or squishing of the image in the final project) will be highlighted with a red outline, and the 'Crop' icon for the image will be highlighted in red. If the dimensions of the image differ significantly from the dimensions of the photo slot, the image will also appear stretched or squished.

    (Note that the option to automatically crop photos is not displayed for all project types. Some project types do not require image cropping.)

    To launch the cropping tool for an image, click the crop icon that appears below the thumbnail:

    Please crop

3.3. How can I create a photo album to store images separately from projects?

You can create photo albums, separate from and in addition to project photo folders.  Photos in photo albums can be added to any project.

To create a photo album, after logging in to the Design Center:

  1. Near the upper-right corner of any page, click on your name.

  2. Click on "Manage Photos":

    Manage Photos

  3. Click on the "Albums" tab.

  4. Click on the photo album icon with the plus (+) symbol:

    Add Album

  5. Enter a name for the new album, then click the "Save and Continue" button:

    Save and Continue

  6. You'll be taken to the newly created album. Click the plus (+) symbol, or click the "Add Photos" button, to add photos to your new photo album:

    New Empty Album

3.4. How can I change the order of photos in a project?

When on a "Photos" page while editing a project, you can drag images from one photo slot to another to reorder:

Drag and drop to rearrange

Note: If the option to automatically crop photos for this project is enabled, the photos will automatically be recropped when you move them from one slot to another.  If the option to automatically crop photos for this project is disabled, you may need to recrop one or more photos after moving a photo from one slot to another. (See "How can enable or disable the automatic cropping of images?" for more info.)

You can also click the replace button, under any thumbnail, to select a new image from another source (project photos, photo albums, favorites, stock photos, Dropbox etc.):

Replace

Use the "View Layout" link near the top of the left column, and/or the "Preview Project" button at the top of the left column, to see where each photo will appear in the final project.

3.5. Where can I find the royalty-free stock photos?

When creating or editing a project which includes slots for property photos, you'll reach a page which will allow you to upload photos.

To locate royalty-free stock images, when on a "Photos" page while creating or editing a project:

  1. Near the right side of the page, click on the "Add Photos" button:

    Add Photos

  2. Click on the "Stock Photos" icon:

    Stock Photos

  3. Click on the menu labeled "Show" and select a category, e.g. "Landscape":

    Landscape

  4. Another menu will appear to the right of the previous menu.  Click on it and select a sub-category (e.g. "Mountains"):

    Mountains

  5. Images of mountains will load below the menus. You can click on the thumbnail images, or the zoom icon below one, to preview a larger version. Click the checkbox for an image to select it.  If selecting multiple images, images will be loaded to the project in the order you select them.  When you've selected your image(s), click the "Add Selected" to add the image(s) to the project:

    Select image(s)

3.6. Which image formats/file types are supported by the Design Center?

The Design Center supports the following image format file types:

  • .bmp (BMP/Bitmap)

  • .gif (GIF / CompuServe Graphics Interchange Format)

  • .jpeg / .jpg / .pjpeg (JPEG / Joint Photographic Experts Group JFIF format)

  • .png (PNG / Portable Network Graphics)

  • .psd (PSD / Adobe Photoshop bitmap)

  • .tif / .tiff (TIFF / Tagged Image File Format)

Many less common image types also supported. Try uploading or ask eCare.

3.7. Why does my photo look distorted, pixelated, or lossy?

The most common causes of images appearing distorted after upload are:

  • The image uploaded is a low quality image, or is a high quality image but the width and height are too small for quality results. We recommend images with at least 75dpi (dots per inch) for multimedia designs, and at least 150dpi for print designs, for the size of the image within the design.

    There is no specific one-size-fits-all photo size requirement (the size of images in our templates varies from template to template, and photo to photo), but images with at least 1800 pixels on the longest side should be sufficient to avoid invoking the quality alert in most of our templates.

    Images from most digital cameras can be uploaded without first reducing them in photo editing software. If you've uploaded a small version of an image, but have a larger version of the image available, try uploading the larger version of the image instead. 

    (Note: Using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need an original large image.)

  • The image has not yet been cropped, so the image is not the correct dimensions for its place in the template, causing the image to be stretched or squished when previewing or publishing the project. Images that need to be cropped will be displayed with a red dotted line outlining the image slot, and below the thumbnail of the image, the crop button will be red.

To learn how to turn on automatic cropping of images in an existing project, please see "How can enable or disable the automatic cropping of images?"

To crop an image which has already been uploaded, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects".

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. Near the right side of the page, click on the "Edit" button.

  5. On the progress bar, click "Photos":

    Project Info

  6. Uncropped images have the thumbnail (small version of the image) outlined in red, and below the thumbnail of the image, the crop button is red. To launch the cropping tool, click on the thumbnail of the image, or click on the crop button that appears below the thumbnail:

    Please crop

  7. Click and drag the corners of the cropping area (dotted line) to resize the cropping area.

    Drag corner to resize

  8. Click and drag in the center of the cropping area to reposition the cropping area.

    Click and drag inside box to move

  9. Click the "Crop" button to save your cropping:

    Crop

  10. When you've finished cropping images, click the "Save and Continue" button to save all your changes.

    Save and Continue

Note: When rearranging photos, they'll automatically be recropped as you move them, if the option to automatically crop is enabled.  You may need to recrop an image after moving it, if the option to automatically crop is disabled.

3.8. What size should my photos be for best results with digital marketing projects?

We recommend images with at least 72dpi (dots per inch) for multimedia/digital designs.  

There is no specific photo size requirement for the image dimensions, but for multimedia projects we recommend images that are at least 1024 pixels on the longest side.  

If you have reason to expect the project may be viewed on a very large screen (such as a television screen used as a computer monitor, websurfing on a "Smart TV", via Apple TV, or Android TV/Chromecast) then we recommend images that are at least 2048 pixels on the longest side.

Images from most digital cameras can be uploaded without first reducing the images in photo editing software.  If you've uploaded a small version of an image, but have a larger version of the image available, try uploading the larger version of the image instead.  

Notes: 

  • Most MLS sites reduce the size and quality of images during upload. For the best quality, use the original images from the camera, not images from an MLS site.

  • Using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need the original large, high quality images from the camera for best quality in your projects.

  • Images files must be smaller than 25MB. Larger file sizes cannot be uploaded.

3.9. What size should my photos be for best results with printable marketing projects?

We recommend images with at least 150dpi (dots per inch) for printable design types.  

There is no specific photo size requirement for the image dimensions, but for print projects we recommend images that are at least 800 pixels on the longest side. 

Images from most digital cameras can be uploaded without first reducing the images in photo editing software.  If you've uploaded a small version of an image, but have a larger version of the image available, try uploading the larger version of the image instead.  

Notes: 

  • Most MLS sites reduce the size and quality of images during upload. For the best quality, use the original images from the camera, not images from an MLS site.

  • Using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need the original large, high quality images from the camera for best quality in your projects.

  • Images files must be smaller than 25MB. Larger file sizes cannot be uploaded.

3.10. What does the yellow triangle on a photo mean?

An image that is too small or low quality for the photo slot it has been loaded to are marked with a yellow triangle, containing an exclamation point, in the upper-right corner of the thumbnail:

Quality Alert


We recommend images with at least 75dpi (dots per inch) for multimedia designs and at least 150dpi for print designs. Images from most digital cameras can be uploaded without first reducing them in photo editing software. If you've uploaded a small version of an image, but have a larger version of the image available, try uploading a larger version of the image instead. (Note: using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need an original large image.)

3.11. How can I quickly replace a single image in a project?

To replace a single image in a project, after logging in to the Design Center:

  1. On the main menu at the top of the page, click "Projects":



  2. Under "Most Recent Projects" click on the project you're working with.  (If the project is not visible under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that contains the project, then click on the project):



  3. Near the right side of the page, click on the "Edit" button:

    Edit

  4. On the progress bar (below the phrase "Update Project: Project Info") click on "Photos":

    Photos

  5. Under the thumbnail of the image to be replaced, click on the replace button:

    Replace

  6. Click the location that contains the image you want to use (e.g Album Photos):

    Album Photos

  7. Click the check mark under the image you want to use, then click the "Add Selected" button:

    Add Selected

  8. The old photo will be replaced with the new. You may need to crop the new image, as in the example below:

    Needs to be cropped

  9. After cropping (if needed), near the lower-right corner of the page, click the 'Save and Continue' button to save your changes:

    Save and Review

3.12. Can I copy photos from one project to another?

Yes.

  1. On the main menu at the top of any page, click "Projects".

  2. Click on the folder which contains the project you want to add photos to.

  3. Click on the project you want to add photos to. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. Near the right side of the page, click on the "Edit" button.

  5. On the progress bar, click "Photos":



  6. Near the right side of the page, click the "Add Photos" button: 

    Add Photos

  7. Click on the "Project Photos" icon: 

    Project Photos

  8. Click on the "Show" menu, then select the name of the folder which contains the project you want to copy images from: 

    Select project folder

  9. Select the image(s) that you want to add to the current project.  When selecting multiple images, they'll be added to the project in the order you select them. Click the "Save and Continue" button when you're done:

    Add Selected

3.13. Is there a quick way to add all photos from a folder to a project?

Yes.

This can be quite useful if you're building a project for a property that you've already built other projects for.

After logging in to the Design Center:

  1. On the main menu at the top of the page, click "Projects".

  2. Under "Most Recent Projects" click on the project you're working with.  (If the project is not visible under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that contains the project, then click on the project.)



  3. Near the right side of the page, click on the "Edit" button.

    Click the Edit button

  4. On the progress bar (below the phrase "Update Project: Project Info") click on "Photos".

    Click the word Photos on the progress bar

  5. Near the right side of the page, click on "Add Photos":

    Add Photos

  6. Navigate to the folder that contains the images you want to add to the project.  Toward the bottom of the dialog, click the phrase "Fill Project":

    Fill Project

  7. The images will be selected in the order they appear.  Click the "Add Selected" button to add the images to the project:

    Add Selected

The photos are added to the project.  You can change the order in the project by dragging and dropping.

3.14. How can I quickly remove all photos from a project?

If you've decided to rearrange the order of all the photos in a project, it can sometimes be faster to remove them all and start over, especially if the project contains a large number of photos.

After logging in to the Design Center:

  1. On the main menu at the top of the page, click "Projects".

  2. Under "Most Recent Projects", click on the project you're working with.  (If the project is not visible under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that contains the project, then click on the project.)



  3. Near the right side of the page, click on the "Edit" button.

    Click the Edit button

  4. On the progress bar (below the phrase "Update Project: Project Info") click on "Photos".

    Click the word Photos on the progress bar

  5. Click on the phrase "Remove all":

    Remove All

3.15. How can I enable or disable the automatic cropping of images?

The option to automatically crop images is found on design templates intended for printing, and on some design templates intended for online distribution. (Some design types do not require images to be cropped, e.g. Single Property Websites, and so the autocrop option is not found on those templates.)  

The automatic cropping feature applies only to image slots intended for property photos.  There is no automatic cropping on your agent profile photo, primary logo, or postal indicia images.

For new projects:

When creating a project with a template which requires images to be cropped, you'll find the option to automatically crop images on the first page seen after selecting the template from the design gallery:

Enable automatic cropping 

This option will be checked by default. To disable the automatic cropping of images, uncheck the box labeled "Automatically crop photos when adding or rearranging", before clicking the "Save and Continue" button. (Disabling the automatic cropping of images is not recommended.)

If you keep the checkmark in the box labeled "Automatically crop photos when adding or rearranging" then your images will be automatically cropped as you add them to the project. Images will also be automatically cropped as you rearrange images in the project. Click "Save and Continue" to proceed with the autocropping selections:

Save and Continue

For existing projects:

On projects created before the autocrop feature was introduced, you'll find that this feature is not enabled.  To enable the automatic cropping of images on a project for which it is not currently enabled, follow these steps:

  1. On the main menu at the top of any page, click "Projects".

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. Near the right side of the page, click on the "Edit" button.

  5. Below the "Project Description" field, make sure there is a checkmark in the box to the left of the phrase "Automatically crop photos when adding or rearranging", then click the "Save and Continue" button (Note that this option is not displayed for all project types. Some project types do not require image cropping):

    Enable automatic cropping

  6. Enabling this option will not force any cropping to change on images that are already in the project. Any cropping you previously applied will still be in place.  Any images you add or move will now be automatically cropped.

  7. If you want autocropping applied to all images in the project, remove all the images and then easily add the images to the project again (no need to upload again.) The images will be automatically cropped while adding them back into the project.

Review Cropping

If you wish to review the cropping selections made by the automatic cropping feature.  You can do so by looking at the thumbnail images, but sometimes a larger view is needed to review.  Click on the thumbnail for any image to see a larger version.  

You can manually crop a single image by clicking the crop icon below the thumbnail:

Replace

Use the "Save and Review Cropping" option (found below the "Save and Continue" button) to review and accept, or manually recrop, each of the images in the project:

Save and Review

After clicking "Save and Review Cropping", each image will be displayed, one-at-a-time, in the cropping tool:

Crop

  • To keep the automatically selected cropping, click the "Crop" button.  You'll then be taken to the next image for review.

  • To change the cropping selection, drag the corners of the cropping area, and/or click and drag anywhere within the cropping area to move it. (Click here for more detailed instructions.)  When you've finished altering the cropping selection, click the "Crop" button.  You'll then be taken to the next image for review.

  • To remove the cropping from the image, click "Stretch to fit". (Not recommended. The image is likely to be stretched or squished in your final project.) You'll then be taken to the next image for review.

  • After making your choice on the final image, you'll be taken to the next step of creating or editing your project (usually the text for the project.)  Use the "Photos" item on the progress bar to return to the photos page, if needed:

Photos

3.16. Why is the autocrop option missing from the project I'm working on?

For digital projects which use responsive website technology (e.g. Single Property Websites and Virtual Tours) cropping is not required, so the option does not appear for these project types.

Responsive website technology alters the display depending on the size and type of screen the project is being viewed on.  This negates the need to crop images for the proper fit.  

You can still manually crop images in these types of projects if you like.  For instructions on manually cropping images, please see Why does my photo look distorted, pixelated, or lossy?

3.17. I've changed the photos in the listing on my listing site. How do I update the photos in the Design Center projects that were autocreated for this listing?

If you have made changes to the photos on the MLS site, but you have not made any changes to the photos in the automatically created projects on your Design Center account, then we'll automatically update the projects by syncing the photos in your projects with the photos on the MLS site during the next nightly sync.  We'll also rehost the projects to send the photo changes to the hosted versions of the projects, but the links for the projects will not change.

If you have made changes to any photos (cropping, rearranging, adding, removing) on an automatically created project, then we will stop automatically updating the photos in the project(s) even if you make changes to the photos on the MLS site.  This is so we don't overwrite your changes by copying photos from the MLS site again. 

Once you've made changes to the photos on a project, if you'd like us to overwrite those changes by syncing with the photos on the MLS again, you can click the option to "Revert and Sync with Listing":

Then, during the next nightly sync, we'll update the photos in the projects to match the photos on the MLS site, and we'll rehost the projects to send the photo changes to the hosted versions of the projects, but the links for the projects will not change.

For instructions on uploading the photos directly to the project(s), please see these three other FAQ entries:

3.18. The Cropping Tool shows a blank white box instead of my image. How can I fix this problem?

If the Cropping Tool is showing a blank white box instead of your photo, this is caused by the browser's Zoom function being set to something other than the default of 100%.

To correct the problem, hold down the Ctrl key and tap the "0" (zero) key.

In Internet Explorer you can also use the Zoom menu in the lower-right corner of the window to reset the zoom level to 100% (which means no zoom), as shown here:

3.19. Why am I unable to upload photos?

Potential causes of failures when uploading photos:

    1. The Marketing Center will not accept single image files larger than 10MB. If the single image file you're trying to upload is larger than 10MB, use photo editing software to reduce the file size before uploading.

    2. Corrupted cookies and corrupted browser cache can cause problems with photo uploads. Try clearing your browser's cookie cache and file cache.

      Steps for clearing cookie and file cache in Internet Explorer 8 and 9 are:

      1. Click the "Tools" menu in Internet Explorer.

      2. Click on "Internet Options..."

      3. On the "General" tab, under "Browsing history" click the "Delete..." button

      4. In the resulting "Delete Browsing History" dialog make sure the box is not checked for "Preserve Favorites website data" and make sure both boxes are checked for "Temporary Internet files" and "Cookies", then click the "Delete" button to confirm the deletion.

      5. Click "OK" to close the "Internet Options" dialog.

      6. Close any and all Internet Explorer windows.

      7. Open a new Internet Explorer window and try again.

If using Norton Internet Security 2007 it is necessary to upgrade (free) to the most recent release/version number. To do so, click the following link, download the file and double-click on the file to run the update.

    1. http://www.symantec.com/newnis/

    2. If using Norton Internet Security 2005 or 2006 you'll need to disable Pop-up blocking and Ad Blocking when interacting with the Design Center. Click here for Symantec's instructions.

    3. If using Norton Internet Security 2007 with Norton Add-On Pack you'll need to disable Pop-up blocking and Ad Blocking when interacting with the Design Center. Click Here for Symantec's instructions.

    4. If using Norton Internet Security 2007 and if you've changed your security settings in Internet Explorer 7 to settings other than the default settings, this could lead to your being logged out of the site when trying to upload photos. You can correct this problem with the following steps:

      1. Click the "Tools" menu in Internet Explorer.

      2. Click on "Internet Options"

      3. Click the "Security" tab

      4. Click on "Trusted Sites"

      5. Click on the "Sites" button

      6. In the field labeled "Add this website to the zone" enter the following: *.imprev.net

      7. Click the "Add" button

      8. Uncheck the box labeled "Require server verification (https:) for all sites in this zone".

      9. Click the "Close" button

      10. Click the "OK" button

      11. Close any and all open Internet Explorer windows

      12. Open a new Internet Explorer window and try again

    5. A bug in some versions of the McAfee Privacy Service will prevent file uploads, but will fail to alert you that it is preventing the upload. It will also fail to provide you with an option to allow the upload. You can remove the McAfee Privacy Service from your system, yet keep the McAfee Firewall and McAfee Anti-virus modules installed and active. Use the Windows Control Panel "Add/Remove Programs" to remove the McAfee Privacy Service. (Windows Start button --> Control Panel --> Add/Remove Programs.)

    6. A slow or unstable internet connection can cause photo uploads to fail. Dial-up connections can cause the uploads to timeout. We recommend using a Broadband or High Speed Internet connection (DSL, Cable, Satellite, T1 etc.) If you're using a wireless connection, a weak signal can also cause a failure to upload. Try moving your laptop closer to the wireless router or wireless access point.

    7. If you are logged out of the Design Center when trying to upload photos, it could be due to an improperly configured office router, or an incorrectly configured proxy server. You can contact eCare for help troubleshooting this situation. We can then provide you with information about the problem, which you can then relay your office's IT staff or your Internet Service Provider so they can correct the problem.

3.20. How can I correct the rotation of a sideways or upside-down image?

If you already have a copy of the image(s) on your computer, then skip to step 5 below.

  1. To download a copy of an image from a project, first edit the project, and go to the "Photos" page of the editing process.

  2. Click on the thumbnail of the image to be downloaded: 



  3. Next, in the upper-right of the image, click on "View Full Size In New Window":

     

  4. Right-click anywhere on the image. In the resulting menu, click on "Save image as..." (phrase may be worded slightly differently, depending on which browser and version you're using).  Save the file to a folder on your computer that you'll be able to remember.



  5. Locate the Windows folder that contains the image(s) to be rotated.

  6. Left-click on the image to select it. To select all the images in the folder, left-click on one of the images, then use Ctrl+a to select-all. (Alternatively you can left-click on the first image, then hold down the Shift key while left-clicking on the last image. To select non-contiguous images, hold the "Ctrl" key while clicking the images to be selected):

    Select

  7. In this example, we'll be working with images that need to be rotated to the left (counter-clockwise.) Right-click on any of the selected images, then, in the resulting menu, left-click on "Rotate counterclockwise" or "Rotate left" (phrase will vary depending on your version of Windows):

    Rotate clockwise

  8. All of the selected images will now be rotated:

    All rotated

  9. Upload the corrected image(s) back into your project.

For more information about upside-down photos from an iPhone or iPad, please see: Why are the photos I took with my iPhone or iPad upside-down?

For more information about sideways photos from a Sony digital camera, please see: Why are the photos I took with my Sony digital camera rotated sideways?

3.21. Why are the photos I took with my iPhone, or iPad, upside-down or sideways?

If you hold your iPhone or iPad upside-down when you take photos, the photos will look correct when viewed on an Apple computer or mobile device.

However, when viewed in most software on a non-Apple computer or web server, your photos will appear as you actually took them, upside-down.  You'll need to use photo editing software to correct the photo orientation before uploading the photos to the Design Center. If you're using a Windows computer, click here and follow the steps to correct the orientation (will work even though the title of that page is about Sony and Nikon cameras rather than iPhone cameras.)

You can avoid this issue in the future by holding your iPhone or iPad correctly when taking photos.

The correct way to hold the iPhone when taking photos in landscape mode is to hold it with the volume buttons on the lower side of the phone, pointing toward the ground. On the iPhone5 and higher you can use your left thumb to take the photo. The correct way to hold the iPhone when taking photos in portrait mode is to hold it with the volume buttons on the left side of the phone, with the home button below the screen.  Click here to read an article about this issue.

The correct way to hold the iPad when taking photos in landscape mode is to hold it with the home button on your right.  The correct way to hold the iPad when taking photos in portrait mode is to hold it with the camera lens at the top of the device. 

3.22. Why are the photos I took with my Sony or Nikon digital camera rotated sideways?

This is a common issue with many different models of Sony digital cameras, when uploading photos to many different sites, with photos taken in portrait / vertical orientation. You can find discussions about this issue in Sony's support discussion forums.  We've also seen this issue with some models of Nikon DSLRs.

As a work-around for this issue, you can rotate the image(s) on your computer, before uploading, to rotate the image 90° to the right (clockwise.) This is to compensate for the rotation of 90° to the left (counter-clockwise) that will occur during upload.

To rotate the image(s) 90° to the right (clockwise):

  1. Locate the image(s) in a folder in Windows.

  2. Left-click on the image to select it. To select all the images in the folder, left-click on one of the images, then use Ctrl+a to select-all. (Alternatively you can left-click on the first image, then hold down the Shift key while left-clicking on the last image):

    Select all

  3. Next, right-click on any of the selected images, then, in the resulting menu, left-click on "Rotate clockwise":

    Rotate clockwise

  4. All of the images will now be rotated. (When you upload them to the Marketing Center, they'll be rotated back to the correct orientation):

    All rotated

If you have a folder with both vertical (portrait orientation) images and horizontal (landscape orientation) images, here are instructions on how to select and rotate only the vertical images:

  1. Locate the image(s) in a folder in Windows.

  2. Left-click the first image to be rotated. To select subsequent images, hold down the Ctrl key on your keyboard while you left-click the other images that you want to rotate:

    Select non-contiguous images

  3. Next right-click on any of the selected images, then, in the resulting menu, left-click on "Rotate clockwise":

    Rotate non-contiguous images

  4. The selected images will now be rotated. (When you upload them to the Marketing Center, they'll be rotated back to the correct orientation):

    Non-contiguous rotated

Note: With images from some Nikon cameras, you may need to simply rotate counterclockwise, then rotate back to the correct orientation before upload to get the correct results.  We recommend trying with one image to find what works best for images from your camera, then apply what you've learned to subsequent images.

4. Dropbox Integration

4.1. How can I copy photos from my Dropbox account to a project?

These instructions assume that you already have a Dropbox account and that you have photos already stored in your Dropbox account.  If you do not yet have a Dropbox account, visit dropbox.com to sign up.

When creating or editing a project which includes slots for property photos, you'll reach a page (or pages) which will allow you to upload photos.

When on a "Photos" page while editing a project:

  1. Click the "Choose from Dropbox" button.

    Choose from Dropbox

    A smaller window will open in front of the RE/MAX Design Center window/tab.

  2. If you are prompted to sign in to Dropbox, enter the email address associated with your Dropbox account and your Dropbox password, then click the "Sign In" button.

    Sign In to Dropbox if prompted

      If you're already signed in to your Dropbox account, you'll see your Dropbox folders.

  3. Navigate to the Dropbox folder which contains the photos you wish to copy to the project.

    Navigate to Dropbox folder

  4. Click on the thumbnail images (small versions of your photos) for the photos you wish to copy to the project.

  5. Click the "Choose" button.

    Select images

  6. The smaller Dropbox window will close and you'll see the word "Loading" while your photos are copied from the Dropbox servers to the RE/MAX Design Center servers.

    Loading

  7. You'll see the newly loaded images in the upper part of the page, under "Photo Library". If you copied multiple photos, they have been added to the project in the lower part of the page. Drag and drop images within the lower part of the page to rearrange them. Drag an image from the upper part of of the page ("Photo Library") to the lower part of the page ("Project Photos") to copy the image from the library to the project.

    Newly uploaded, ready for cropping

  8. If the photo needs to be cropped for proper display in the slot you dragged it to, the cropping tool will launch, or the photo will be highlighted with a red outline and a small yellow triangle containing an exclamation point.

    To launch the cropping tool for an image, hover your mouse cursor over the image, then click the crop icon that appears in the lower part of the image.

4.2. How can I import contacts from a file stored on my Dropbox account?

These instructions assume that you already have a Dropbox account and that you have a contacts file stored in your Dropbox account. If you do not yet have a Dropbox account, visit dropbox.com to sign up.

To import contacts into your address book, after logging in to the Design Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import Contacts

  3. You'll be importing your contacts into a new or existing contact group. Enter a new group name and click "Add Group", or click "Select Existing" and select an existing group name from the resulting menu.

  4. Click the "Next" button.

  5. Click on the icon labeled "Excel or CSV file in Dropbox":

    Excel or CSV file in Dropbox

  6. If you are prompted to sign in to Dropbox, enter the email address associated with your Dropbox account and your Dropbox password, then click the "Sign In" button.

    Sign In to Dropbox if prompted

    If you're already signed in to your Dropbox account, you'll see your Dropbox folders.

  7. Navigate to the Dropbox folder which contains the contacts file (.csv or .xls)

  8. Click the file to select it, the click the "Choose" button.

    Select contacts file

  9. The smaller Dropbox window will close and you'll see the word "Loading" while your contacts are imported from the Dropbox servers to the RE/MAX Design Center servers.

    Loading

  10. When the file has been fully copied you'll see the column matching screen.

  11. Now you'll be mapping/matching the imported columns to the correct part of the address book by using the menus where you see the phrase "Skip Column". For example if you see first names in the first column, change "Skip Column" to "First Name." Do this for each column. Leave the menu set to "Skip Column" for any column which you do not wish to use. (If the menu doesn't have a matching entry for a column, you'll be able to create a custom field for that column later.) Note: You must map at least one column. (The email address is a good choice if you want to match only one column.)

    Use the horizontal scrollbar below the list to scroll to the right to make a choice for each column.

  12. When you've finished mapping columns as described above, click the "Next" button in the lower-right.

  13. A summary of the import to take place will be displayed. Click the "Next" button to proceed.

  14. There may be a pause while the addresses are imported. When the import is done you'll be shown a summary of the import. Click the "Done" button to view the group you imported the new contacts into.

5. Downloading Images of Print Projects for Use On the Web and In Email

5.1. What is the "Web Image" option?

Web Image

The Web Image option (under "Download PDF") is for creating an image optimized for posting on your website or to send via email.

Note: The resulting images are not print quality, but do look great on a computer monitor or mobile device.

5.2. When should I use the Web Image option?

Use the Web Image option to create a version of the project for use on your website, blog, social media, or to send via email.

Web Image

5.3. How do I access the Web Image options?

To access the Web Image option on an existing project, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the project folder which includes the project.

  3. Click on the project.

  4. In the lower half of the page, click on "Download PDF", or click on "Print It Yourself" in the right column:

    Download PDF / Print It Yourself

  5. Under "Web Image", click the "Download..." button.

    Web Image Download

  6. Select your image options, then click the "Download Image" button.

    Image Options

  7. Your project will be generated as an image.  Follow the onscreen instructions to download the image to your computer.

5.4. Is the "Web Image" option available for both print and multimedia projects?

No. The image created is a lightweight, static image format, and so web images can only be created from print projects (e.g. flyers, brochures and postcards).

The option is not available for multimedia projects (e.g. slideshows and virtual tours.)

5.5. What file format is created with the "Web Image" option?

The images for websites and email are created with the "Web Image" option are created in the jpg/jpeg format with a .jpg extension.

5.6. What image size should I choose for the Web Image option?

We recommend not using sizes larger than 75%, since a percentage of computer users are still using older video cards and monitors that cannot display an entire image at once if it is larger than 1024x768.

75% is the default/pre-selected option in the process for generating and downloading a web image.

5.7. What are the layout choices with the Web Image option?

The "Layout" selections for web images allow you to display multiple pages either side by side or one on top of the other (stacked.)  We recommend the stacked layout for best results on computers and mobile devices.

Layout Options

You can also choose to display only specific pages of multi-page designs. For example, you can choose to include on the front of a postcard in the web image, omitting the back side (second page.)

5.8. What's the difference between the stacked pages and facing pages layout choices?

Stacked pages display the pages one on top of the other. Facing pages display the pages side by side. We recommend stacked pages for websites and email.

Layout

Note: These options only apply if your project is more than one page.

5.9. How long should it take to download the file of a finished project?

Download time is determined by a number of factors:

  1. The size of the file being downloaded.

  2. The speed of your internet connection.

  3. The quality and stability of your Internet Service Provider's network, among other factors.

We recommend a Broadband or High Speed connection (DSL, Cable, Satellite, T1, Fiber Optic, etc.)

If using a 56k dialup connection, please allow at least 10 minutes to download a 2MB file.

If using a 256K broadband connection (typical low-end DSL and cable speed), please allow at least 2.5 minutes to download a 2MB file.

6. Emailing Projects

6.1. What are Self Send and Premium Email?

Self Send and Premium Email allow you to send your projects directly from the Design Center.

  • Self Send (free) lets you quickly and easily email Design Center projects to yourself. You can then forward the email to anyone using your own email software and contact list.

  • Premium Email enables you to email Design Center projects, sending up to 2,500 free emails per month by selecting contacts or groups from your Design Center Address Book. Premium Email includes tracking statistics to see how many recipients are viewing your emailed projects.

Email Types

6.2. Is there a charge for Self Send email?

No. You can send - for free - an unlimited number of Design Center projects to yourself and then forward to your contacts using your own email software (such as Outlook or Gmail).

You can also send up to 2,500 free emails per month using Premium email.

6.3. What is the "Contacts" page for?

The Contacts page is where you interface with your address book for use with Premium Email and campaigns.

Use the Address Book to enter, import, and manage your contacts, as well as create and manage groups of contacts.  When sending projects with Premium Email and campaigns you'll be able to select contacts and groups as recipients.

Contacts

6.4. How do I import contacts into the Address Book?

To import contacts into your address book, after logging in to the Design Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import Contacts

    Note:
    Please click here for instructions on importing contacts from a file stored in your Dropbox account.
    Please click here for instructions on importing contacts from your Gmail account.

  3. You'll be importing your contacts into a new or existing contact group.  Enter a new group name and click "Add Group", or click "Select Existing" and select an existing group name from the resulting menu.

  4. Click the "Next" button.

  5. Drag and drop a contacts file (.csv, .xls or .xlsx) onto the phrase "Excel or CSV file on My Computer", or click the icon labeled "Excel or CSV file on My Computer" to locate and select the file on your computer for upload:

    Excel or CSV file on My Computer

  6. The file will be uploaded and you'll see the column-matching screen.

  7. Now you'll be mapping/matching the imported columns to the correct part of the address book by using the menus where you see the phrase "Skip Column".  For example if you see first names in the first column, change "Skip Column" to "First Name."  Do this for each column.  Leave the menu set to "Skip Column" for any column which you do not wish to use.  (If the menu doesn't have a matching entry for a column, you'll be able to create a custom field for that column later.)  Note: You must map at least one column.  (The email address is a good choice if you want to match only one column.)

    Use the horizontal scrollbar below the list to scroll to the right to make a choice for each column.

  8. When you've finished mapping columns as described above, click the "Next" button in the lower-right.

  9. A summary of the import to take place will be displayed. Click the "Next" button to proceed.

  10. There may be a pause while the addresses are imported.  When the import is done you'll be shown a summary of the import.  Click the "Done" button to view the group you imported the new contacts into.

6.5. How do I import my contacts from Gmail?

To import contacts from your Gmail account, after logging in to the Design Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import Contacts

  3. You'll be importing your contacts into a new or existing contact group. Click "Select Existing" and select an existing group name from the resulting menu. Alternatively, delete the automatically generated group name and type a group name of your choice (e.g. "Imported from Gmail") then click the "Next" button:

    Name the group

  4. Click the "Gmail" icon:

    Click the Gmail icon

  5. If you're not already logged in to your Google or Gmail account, you'll be prompted to log in. Type your Gmail address and password, then click the "Sign In" button:

    Sign in to Google

  6. If you have the "2-Step Verification" option enabled on your Google/Gmail account, complete the 2nd step. (You won't see this dialog if 2-step verification is not enabled on your Google/Gmail account):

    Google 2-step

  7. After completing the process of logging in to your Gmail account, or if you were already logged in to your Google/Gmail account, you'll be prompted to allow the Design Center to access your Gmail contacts.  Click the "Accept" button.

    Accept

  8. After a brief delay while we contact the Gmail servers, a summary of the pending import will be displayed. Click the "Next" button to proceed with the import:

    Summary

  9. When the import is complete you'll see a summary of the imported contacts.  Click the "Done" button.

    Summary

  10. You'll now be taken to the Address Book, with the newly imported group of contacts displayed.

    Imported Group

6.6. How do I import my contacts from Outlook?

The Design Center supports the import of contacts in .csv (Comma Separated Values) files that have been exported from Microsoft Outlook. The Design Center can intelligently map the columns when importing these files.

For Microsoft's instructions on exporting your Outlook contacts to a .csv file, please click on your version of Outlook in the list below:

- Outlook.com
- Outlook 2013
- Outlook 2011 for Mac
- Outlook 2010
- Outlook Web App (OWA) in Office 365 Exchange Online (Advanced)
- Outlook 2003 is no longer supported by Microsoft

The links above lead to instructions for exporting your contacts to a csv file on your computer. Once you've followed the instructions for your version of Outlook, and have the exported file on your computer, see How do I import contacts into the Address Book? for step-by-step instructions on importing your contacts into the Design Center.

6.7. How do I import my contacts from Office 365?

To import contacts from your Office 365 account, after logging in to the Design Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import

  3. You'll be importing your contacts into a new or existing contact group. Click "Select Existing" and select an existing group name from the resulting menu. Alternatively, delete the automatically generated group name and type a group name of your choice (e.g. "Imported from Office 365") then click the "Next" button:

    Group Name

  4. Click the "Office 365" icon:

    Office 365

  5. If you're not already logged in to your Office 365 account, you'll be prompted to log in. Type your email address and password, then click the "Sign In" button:

    Sign In

  6. After completing the process of logging in to your Office 365 account, or if you were already logged in to your Office 365 account, you'll be prompted to allow the Marketing Center to access your Office 365 contacts.  Click the "Accept" button:

    Accept

  7. After a brief delay while we contact the Office 365 servers, a summary of the pending import will be displayed. Click the "Next" button to proceed with the import:

    Next

  8. When the import is complete you'll see a summary of the imported contacts.  Click the "Done" button:

    Done

  9. You'll now be taken to the Address Book, with the newly imported group of contacts displayed:

    Imported Group

6.8. How do I export my contacts from my email or contact management software?

Each email program or contact management software has different steps for exporting contacts.

See the help menu for your particular email or address book/contact management software for instructions on how to export the contents as a .csv (Comma Separated Values) file.

You'll then be able to import the .csv file into your Design Center address book.

6.9. Can new contacts be automatically added to a group when I add the contact to my address book?

Yes.  You can create custom rules in your address book groups.  Contacts that match the rules you create will be automatically added to the group.

To add a custom rule to a group, after logging in to the Design Center:

  1. On the main menu at the top of any page, click on "Contacts"

    Contacts

  2. Next click on "Groups"

    Groups

  3. Click on the name of the group that you want to add a custom rule to (or click "Create Group" to create a new group)

    Click on the group name

  4. Click on "+ Show Advanced Options"

    Show Advanced Options

  5. Set the match menu to "Any" or "All."  If you create more than one rule, this setting will determine whether matching "Any" of the rules will add a contact to this group, or if "All" the rules must be matched in order for the contact to be added to this group.

    Any

  6. On the first menu seen below the match menu, select which field you want to search for matches.  In this example, we'll be creating a group of contacts within a particular zip code, so we'll select "Postal Code"

    Postal Code

  7. On the next menu to the right, we'll select "Contains". This setting will find matches for a five digit zip code, even if the four extra digits are included in the contact's info.  (If we wanted to only match a full 9 digit zip code, we'd select "is" here, so that only contacts matching the full 9 digits will be added to this group.)

    Contains

  8. In the next field to the right, enter the zip code, then click the "Save" button

    Save

From now on, when you manually enter or import contacts with that zip code, they'll automatically be added to this group.

6.10. How do I edit a contact in my address book?

To make changes to an existing contact already in your address book, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Contacts".

  2. Locate the contact to be changed by browsing the list or by searching for it using the search field near the upper-right of the page.

  3. Once the contact is located, click on the contact to open the edit page for the contact.

    Edit contact

  4. Make the desired changes to the contact, then click the "Save" button.

    Edit Contact

  5. You'll see a message near the top of the screen confirming that the changes have been saved.

  6. Click on "Contacts" on the main menu at the top of the page to return to the main page for your Address Book.

6.11. How do I create custom fields for my address book?

To add custom fields to your address book, after logging into the Design Center:

  1. On the main menu at the top of any page, click "Contacts".

  2. In the left column of the page, click the "Manage Personal Fields" button.

    Manage Personal Fields

  3. Near the upper-right of the page, click on "Create New Personal Field".


    Create New Custom Field

  4. Type a name for the new field (e.g. "Birthday".)

  5. Using the "Field Type" menu, select the type of text the field will contain.

    1. Use "Text" for one line or less of text containing any type of plain text characters.

    2. Use "Long Text" for more than one line of text (like a notes field.)

    3. Use "Number" for any field containing numbers only.

    4. Use "Date" for dates (birthday, anniversary, listed date, sold date etc.)

  6. Click the "Save" button.

    Save custom field

  7. You'll see a success message near the top of the page confirming that the new field has been saved, and you'll see it appear in the list on the "Manage Personal Fields" page.

6.12. How can I email a project to contacts in my address book?

You can email your projects with up to 2,500 free emails sent from the Design Center each month. 

To send a project using Premium Email, after logging into the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click the project folder that contains the project to be sent.

  3. Click the project to be sent.

  4. About halfway down the page, click on the "Email to Contacts" icon.

    Email to Contacts

  5. Click the "Premium Email" button.

  6. Near the right side of the page click on "Contacts" to select individuals and/or groups to email the project to.

  7. Type a subject line for the email.

    Recipients and subject

  8. If you want to send the email right away, keep the default selection of "Now" (under "Schedule") and click the "Next" button.

  9. Or, if you'd like to schedule the mailing for a later date and time select the "Schedule Delivery" option. You'll now be able to select a future date and time for the mailing, and a date for when you'd like to receive the confirmation mailing which you'll use to confirm the mailing before it gets sent to the selected recipients. Click the "Next" button when you're done with the scheduling options.

    Schedule delivery

  10. Next you'll be presented with options applicable to the type of project you're sending. Make your choices according to the instructions on the page and click the "Next" button.

  11. On the "Ready to Send!" page, review the details, then click the "Schedule Email" button to queue the message for sending.

  12. Your recipients should receive a copy of the mailing within two hours, if you chose to send "Now", or within two hours of the scheduled time for a scheduled delivery. [Note: some free email platforms (such as Yahoo! And Hotmail) and entertainment networks (such as AOL and MSN) put bulk mail on a lower priority than single-sender to single-recipient emails. They also prioritize messages within their network over mail from outside networks. Because of these priories on free email and entertainment networks, your recipients on such networks may not receive their messages for several hours, or more than a full day in some instances.]

6.13. How can I email a project to myself only?

You can send a project to yourself using Self Send (free) and then forward that email using your own email account and software. To send a project using Self Send:

  1. On the main menu at the top of any page, click "Projects."

  2. Click the project folder that contains the project to be sent.

  3. Click the project to be sent.

  4. About halfway down the page, click on the "Email to Contacts" icon.

    Email to Contacts

  5. Click the "Self Send" button.

    Self Send

  6. Next you'll be presented with options applicable to the type of project you're sending. Make your choices and click the "Next" button.

  7. Within 30 minutes you should receive the email. The email will be delivered to the inbox for the email address set in your Design Center Profile. (If you haven't received the email within 30 minutes, check your spam or junk mail folder.) 

  8. When you receive the email you can then use your email software to send a copy to your recipients. Be sure the image is visible in the email before clicking "Forward".

Hint: Before forwarding the email from your email software, edit the subject line and remove "FW:" to help insure your email will be opened and read.

6.14. Can you help me comply with the consent/opt-in requirements of the CASL law (Canada) and CAN-SPAM law (U.S.)?

Yes. You can set your account so that email from your account is sent only to recipients who have provided consent/opted-in to receive email from you.

After logging in to the Design Center:

  1. In the upper-right corner of the page, click on your name.

  2. In the resulting menu, click on "Account Settings":

    Account settings

  3. Click on the menu labeled "Send email only to recipients who've given consent" and set it to "Yes":

    Send mail only to confirmed recipients

  4. Scroll down to the bottom of the page and click the "Save"button:

    Save Account Settings

Now emails and campaign events sent from your Design Center account will only be sent to recipients in your Design Center address book which are marked as having provided consent.

When viewing your address book, when selecting recipients for a mailing, and/or when adding recipients to a campaign, recipients who have not provided consent will be marked with a red dot next to their email address.  

When viewing the address book:

Address book

When adding recipients to a mailing or campaign:

Select recipients

Please note: This functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.15. I have recipients who have provided consent for me to email them. How can I set their address book entry to indicate they've provided consent?

Follow the steps below to indicate that a recipient in your Design Center address book has provided consent to receive email from you.  (Note: These settings only have an effect if you have enabled the setting to "Send email only to recipients who've given consent.")

After logging in to the Design Center:

  1. In the main menu at the top of the page, click on "Contacts":

    Contacts

  2. Click on a contact who has given consent to receive email from you, but has not yet been marked accordingly in your address book:

    Click on a recipient

  3. Near the bottom of the contact's info, click on "Show Advanced Options":

    Show Advanced Options

  4. In the area labeled "Consent History", toward the right side of the page, click on "+ Request Consent":

    Request Consent

  5. Near the bottom of the resulting dialog box, click on "Manually Enter Consent":

    Manually Enter Consent

  6. In the box labeled "How did you obtain consent?", enter a note. (E.g. "Recipient provided email address in guest book at open house" or "I sold their previous home.")

  7. On the menu labeled "Expires in", set an expiration period.*

  8. Click the "Save Consent" button:

    Save Consent

  9. Click the "Save" button:

    Save Manual Consent

* Set an expiry period for implied consent (you've previously done business together, they mentioned verbally that they would like to receive email from them, they've sent you email etc.)   For explicit consent, obtained via email, no expiry period is needed.  Click here for instructions on how to request explicit consent.

Please note that this functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.16. How can I request explicit consent from a recipient who has provided implied consent?

The steps below require that you have previously indicated that the recipient has provided implied consent.  Click here for instructions on setting an address book entry as having provided implied consent.

(Note: These settings only have an effect if you have enabled the setting to "Send email only to recipients who've given consent.")

  1. In the main menu at the top of the page, click on "Contacts":

    Contacts

  2. Click on a contact who has given consent to receive email from you:

    Click on the Contact

  3. Near the bottom of the contact's info, click on "Show Advanced Options":

    Show Advanced Options

  4. In the area labeled "Consent History", toward the right side of the page, click on "+ Request Consent":

    Request Consent

  5. In the resulting dialog box, click the "Send Email" button.  (Click the "Preview" button first if you'd like to see the email that will be sent):

    Send eMail

  6. At the top of the page you'll see a brief message confirming that your request has been sent:

    Success!

The recipient of the consent request will have three choices:

  1. The recipient can ignore or delete the email. No changes will be made to your Design Center address book. You will be able to send them another consent request in the future.

  2. The recipient can click a link in the consent-request email to provide explicit confirmation that they want to receive email from you.  The link will take them to a web page where they can confirm their consent.  When that is done, the address book entry for the recipient will be updated, and the consent expiration period (if any) will be changed to never expire.

  3. The recipient can click the "Unsubscribe" link in the consent-request email.  If they choose to unsubscribe, you will no longer be able to send email (including additional consent requests) to their email address from your Design Center account.  There are no Design Center settings to override a recipient's wish to unsubscribe.  Only the recipient can choose to resubscribe.

Please note that this functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.17. How can I send email to recipients without setting the consent setting on the address book entry?

If you have recipients who have provided implied consent to receive email from you, and you'd like to send email to them from your Design Center account without first having to set the consent on their address book entry, follow these steps:

  1. In the upper-right corner of any page, click on your name.

  2. In the resulting menu, click on "Account Settings":

    Account Settings

  3. Click on the menu labeled "Send email only to recipients who've given consent" and set it to "No":

    No

  4. Scroll down to the bottom of the page and click the "Save"button:

    Save Settings

Please note that this functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.18. How can I find out which recipients have viewed my mailings or which recipients have not received my mailings?

To view analytics (tracking / statistics) for projects you've sent via Premium Email

  1. On the main menu at the top of any page, click "Projects."

  2. Click the project folder that contains the emailed project.

  3. Click the emailed project that you want to view analytics for.

  4. About halfway down the page, click on "Email History".

  5. Under the "Actions" column (far right) click on the bar graph icon to launch the analytics tool.

    Email History

  6. The analytics tool launches with the overview displayed. The different kinds of status displayed in the default "Overview" view are:
  • Unsubscribed: These recipients chose to unsubscribe from a previous mailing.  We did not attempt to send them a copy of this mailing.

  • Soft Bounced: We encountered a temporary error when trying to deliver the message to the recipient's email server.  Temporary errors can be a full inbox that is not allow to receive more email or a temporary problem on the receiving server.  We will attempt to redeliver these emails every four hours for up to four days.

  • Hard Bounced: We encountered a permanent error when trying to deliver the message to the recipient's email server.  Permanent errors include no such user at that domain name, or incorrect domain names.  These are usually incorrect email addresses, or email addresses that were once valid but are no longer. We will not attempt to redeliver to addresses that have Hard Bounced

  • Deferred: These are very much like soft bounces, but with a slightly different response from the recipients email server.  This is most often caused by 'greylisting' or use of the Sender Policy Framework (SPF.) We will attempt to redeliver these emails every four hours for up to four days.  In most cases they'll be delivered on our second attempt.

  • Error: There was an error with the logging for this email message. We sent the email, but a logging error prevents us from displaying further status. This is an unrecoverable error.

To view the activity of specific recipients, use the "View" menu to select "Recipients":

View recipients

The analytics tool then switches to the Recipients view.  The columns displayed are:

  • Email Address: The email address of the recipient.

  • Status: The most recently available results for the delivery attempt.  See the list above (under item 6) for an explanation of each status type.

  • First Opened On: The date on which the recipient first viewed the email.

  • Last Opened On: The most recent date on which the email was viewed by the recipient, or someone the recipient forwarded the email to.

  • Link Clicks: The total number of times any links in the body of the email have been clicked by the recipient, and by others that the recipient forwarded the email to. (Applies only to links in the body of an emailed project with clickable content, such as eNewsletters and ePostcards.  When emailing projects designed for print, such as flyers and postcards, the "Link Clicks" column is not displayed.) 



  • Error: There was an error with the logging for this email message. We sent the email, but a logging error prevents us from displaying further status. This is an unrecoverable error.

6.19. How do I know if a recipient has unsubscribed from my emails?

When a contact in your address book has used the unsubscribe link in a previous email you've sent to them from the Design Center, their email address will appear greyed-out in the address book, with a Unsubscribed icon symbol next to their email address:

Unsubscribed recipient

If you add an unsubscribed address to a list of recipients for a future email or campaign event, we will not attempt to deliver the email to them because they've unsubscribed.

To view the list of contacts as shown in the image above, click on "Contacts" in the main menu at the top of any page of the Design Center.

We recommend deleting unsubscribed recipients from your Design Center address book, because they've indicated they are not interested in receiving email from you.

6.20. How can I revoke the Design Center's access to my Gmail Address book?

To revoke the Design Center's access to your Gmail address book, after logging in to the Design Center:

  1. In the upper-right corner of any page, click on your name.  In the resulting menu, click on "App Authorization":



  2. On the row with the Gmail logo/icon, click on "Revoke Access":



  3. At the top of the window you'll then see a green message box with the phrase "Success! Access to Google Contacts revoked" and the "Authorize" button will be displayed again:


6.21. How can I revoke the Design Center's access to my Office 365 / Outlook 2016 address book?

To revoke the Design Center's access to your Office 365 / Outlook 2016 address book, after logging in to the Design Center:

  1. In the upper-right corner of any page, click on your name.  In the resulting menu, click on "App Authorization":



  2. On the row with the Office 365 logo/icon, click on "Revoke Access":



  3. At the top of the window you'll then see a green message box with the phrase "Success! Access to Office 365 revoked" and the "Authorize" button will be displayed again:



6.22. I'm using a Yahoo! or AOL email address in my profile. Email I send through the Design Center is no longer being delivered. Why?

What's Changed:

In April of 2014, Yahoo! and AOL started using the "reject" feature of Domain-based Message Authentication, Reporting & Conformance (DMARC.) These are the only major email providers we're aware of that are currently using the "reject" feature of DMARC.  For smaller email providers, if you suspect this issue may be affecting you, ask your email provider's support team if they are "using the reject feature of DMARC, like Yahoo and AOL do?"

Yahoo! and AOL made this policy change to combat the spoofing of email addresses, but as a result, these changes prevent users on those networks from successfully using their email address as a "From" address on email sent via other networks.

In other words, if you use a Yahoo! or AOL email address in your Marketing Center profile (also used for your login) then it is likely that you can no longer successfully send email from your Marketing Center account to yourself, and/or you've likely seen a significant spike in the number of bounces in the statistics for premium email and Campaign events you've sent from the Marketing Center.

The impact of the use of DMARC by Yahoo and AOL is not limited to our systems. These changes are impacting email services worldwide. 

For information from Yahoo! about this issue, see "Email service providers can't send to / from Yahoo addresses."

For information from AOL about this issue, see "AOL Mail updates DMARC policy to 'reject'"

What you need to do: 

We recommend that you stop using free or entertainment-class email addresses on your Design Center account, and replace it with an @remax.net address, or another RE/MAX-related email address.

Business class email services are more focused on solutions that ensure the highest desirability rate for your email, while free and entertainment-class email services are more focused on providing free service to the most users with the lowest possible overhead.  

Additionally, when using a RE/MAX-related domain name for your email, every email you send will be advertising your business (instead of providing free advertising for the free or entertainment-class email service you were using previously.)

For instructions on changing the email address on your Design Center profile, please see: How do I add or change my personal contact information?

7. Campaigns

7.1. What are Campaigns?

The campaign feature allows you to create effective drip marketing programs, which deploy automatically. Once you've set up a campaign, it will run without any further input. It will also email you a personal reminder to let you know when the campaign has run its course, so you can create another if you like.

A campaign is comprised of more than one communication event. An event is a scheduled message or project (email or print) that is sent to a specific contact or group of contacts.

7.2. How can I create a pre-built campaign?

After logging in to the RE/MAX Design Center:

  1. On the main menu at the top of any page, click "Campaigns".

  2. In the lower part of the page, below "Available Campaigns", click on the icon of the pre-built you wish to use.

    Select Campaign

  3. Click the "Select Campaign" button.

  4. Next the campaign will be loaded to your account.

  5. The first thing you'll want to do is add some recipients to the campaign.  Near the right side of the page, click on the "Manage Contacts" button.  Next click on "Contacts" (next to the address book icon near the right side of the page.) 

    Contacts

  6. Select the contacts and/or groups to send the campaign to, then click the "Select" button. 

  7. Click the "Save" button.

  8. Your campaign is now created, but it is still in an inactive state, to make sure it doesn't start before you're ready.

  9. Edit any event projects you'd like to edit, and add or remove contacts as you like.  (To edit events, click on the event in the list, then click the "Edit Project" button.)

  10. Click on an item in the list of events to learn more about it, such as the date it will be sent to your recipients.

  11. When you're ready for the campaign to start, click the "Start" button.

Start

7.3. How can I add recipients to an existing campaign?

To add recipients to a campaign, you must first add the contacts to your address book. You can add contacts manually one at a time, or import a list of contacts in a csv or xls file.

To add a contact manually, after logging in to the Design Center:

  1. In the main menu at the top of any page, click "Contacts".

  2. Click the "Create New Contact" button.

  3. Fill in the contact info for the new contact.

  4. Click the "Save" button.

For instructions on importing a list of contacts please see How do I import contacts into the Address Book?

Once you have contacts in your Address Book, you can add them as recipients to your campaign:

  1. In the main menu at the top of any page, click "Campaigns".

  2. Click on the campaign you want to add contacts to.

  3. Near the right side of the page, click the "Manage Contacts" button.

  4. Now just below the "Manage Contacts" button, click on the word "Contacts" next to the address book icon.

    Contacts

  5. Add recipients by checking the boxes.

  6. If you want to add any groups as well (or instead), click the "Groups" button above the list of contacts. Add groups by checking the boxes.

  7. When you've finished selecting the recipients and/or groups, click the "Select" button.

  8. Click the "Save" button to finalize your selections.  (You can always add or remove more as long as there are remaining future campaign events on the campaign.)

  9. To view the list of recipients for the campaign, click "Contacts" bar (left of the "Manage Contacts" button.)



7.4. What is the difference between a date-based campaign and a time-based campaign?

In a date-based campaign, a campaign event is sent to all recipients on the same date.  If a recipient is added to a date-based campaign after the campaign has begun, past events will not be sent.  The new recipient will receive only events scheduled for future dates.

In a time-based campaign, a campaign event is sent to each recipient on a date relative to the date the recipient was added to the campaign. For example, if a campaign event is set to be sent 1 day after the recipient is added to the campaign, a recipient you add on the 1st of the month will receive that event on the 2nd of the month. If you add another recipient on the 5th of the month, that recipient will receive that same event on the 6th of the month. 

7.5. Can I edit projects in a campaign?

Yes, you can edit the projects in a campaign.

After creating a campaign:

  1. On the main menu at the top of any page, click "Campaigns".

  2. Click on the campaign you want to edit.

  3. Scroll down to the event containing the project you wish to edit, then click the name for the event (e.g. "40th Anniversary".)

  4. Click the "Edit Project" button.

    Edit Project in a Campaign

  5. Edit the project and save your changes as you would normally

  6. When you're done editing you'll be returned to the campaign, displaying the event for the project you've just edited.

Be sure to check that the event status is set to "On" and that your campaign status is "Active" if you are ready for events to be sent as scheduled.  (If the campaign is active, the "Pause" button will be visible at the top.  If the campaign is not active, the "Start" button will be visible at the top.)

7.6. What is the "Account Balance" for?

The "Account Balance" is used to pay for email and campaign events.

If you don't have enough Account Balance to cover the next 30 days of campaign events and/or scheduled emails, our system will send you an email alert to let you know you need to add more Account Balance.  

Use the "Add Funds" button in the lower part of the left column to purchase additional Account Balance:


7.7. How can I add funds to my account balance?

To add funds to your account balance, after logging in to your Design Center account:

  1. On the main menu at the top of any page, click "Campaigns".

  2. In the left column of the page, click on "Add Funds."

    Add Funds

  3. Enter the amount of funds you'd like to add to your account balance. (The default is the minimum $25.00.  You can raise the amount if you like.)

  4. Click the "Buy" button.

    Choose amount to add

  5. Enter your credit card information to complete the transaction.

  6. When the transaction is complete you'll be shown a receipt for your records.  Click the "Print" button to print a copy of your receipt.

  7. To return to the campaigns page, on the main menu at the top of the page click "Campaigns".

7.8. The date for a campaign event passed while there was insufficient account balance. How can I send the event?

After adding funds to the account balance, the steps to retry the sending of the events are as follows:

  1. On the main menu at the top of the page, click "Campaigns"

  2. Click on the campaign in question

  3. Click on "History"

  4. Click on "Retry"

    Retry

 If there are sufficient funds on the account, the campaign event will start being sent within 30 minutes.

7.9. What is a "Print + eMail" campaign?

"Print + eMail" or "Print & eMail" campaigns include both emailed events, and printed events sent via USPS mail.  

Print events are printed by Quantum Digital and mailed directly to your recipients via the USPS. Recipients that you've added to the campaign with full mailing address information will be sent printed campaign events. You'll not be charged for recipients who are on the campaign, but do not have full mailing address information in your contacts list.

The charges for printing and postage, $0.99 cents per postcard, will be deducted from your account balance.

Print + eMail campaigs

7.10. Can I change the date a campaign event is to be sent?

Yes. You can change the date of a campaign event for custom campaigns and for some pre-built campaigns. (For some pre-built campaigns, such as the "Are You MAX Enough? - Recruit and Retain" campaign, RE/MAX has selected the event dates. These dates cannot be changed.)

To change the date of a campaign event:

  1. On the main menu at the top of any page, click on "Campaigns".

  2. Click on the campaign that contains the event you want to change.

  3. Click on "Events".

    Events

  4. Click on the event you want to change.

    Click the event

  5. In the center column, click on "Delivery Options".

    Delivery Options

  6. Under "Date to Send" click on the calendar icon, then select the new date.

    Select new date

  7. When done, click the "Save" button.

    Save date

7.11. How can I find out how many recipients have viewed a campaign event?

To view the history of a campaign event, after logging in to the Design Center:

  1. In the main menu at the top of any page, click "Campaigns".

  2. Under "My Campaigns", click the campaign you want to view the history of.

  3. Click on "History".

  4. Locate the event you want to view the history of and click "Details" in the right-hand column:

    Details

  5. You'll see details about the campaign event, a summary of activity, and a list of recipients with details.  You can sort the list by clicking on the up/down arrows at the top of each column.

    History

7.12. How do I archive a campaign?

When a campaign has run its course, or if you've created a new campaign to replace an existing campaign, you can archive a campaign to cut down on clutter in your "My Campaigns" portfolio folder.

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Campaigns".

  2. Click on the campaign to be archived.

  3. On the right side of the page, click on the "Archive Campaign" button.

    Archive Campaign

  4. You'll see a message that the campaign has been successfully archived.  The "Archive Campaign" button will have changed to an "Unarchive Campaign" button.

  5. To return to the campaigns page, on the main menu at the top of any page click "Campaigns".



7.13. What happens to the history and contact list of a campaign after the campaign has been archived?

Archived campaigns retain the history and recipient list so you can refer back to them if need be.

To view the contact list and/or history for an archived campaign, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Campaigns".

  2. Click on "Show Archived".

    Show Archived Campaigns

  3. Click on the archived campaign you want to research.

  4. Below the icon/thumbnail image for the archived campaign click, on the "Contacts" bar to display the recipients for the the campaign.

  5. Click the "History" bar (below the "Contacts" bar) to view the campaign history.

7.14. I archived the wrong campaign. Can I get it back?

Yes, archived campaigns can be restored and reactivated. After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Campaigns".

  2. Click on "Show Archived".
    Show Archived Campaigns
  3. Click on the the archived campaign you wish to restore.

  4. Near the top of the right side of the page, click the "Unarchive Campaign" button.

    Unarchive Button

  5. You'll see a "Success" message at the top of the page, and the "Unarchive Campaign" button will have changed to an "Archive Campaign" button.

  6. Click the "Start" button (above the "Archive Campaign" button) to make the campaign active again.

8. Multimedia Projects (Virtual Tours, Slideshows, Single Property Websites, Digital Presentations, etc.)

8.1. Can my multimedia projects be viewed in any web browser?

Most of our multimedia designs now utilize HTML5 and so can be viewed on most computers (Windows, Mac, Linux and Chromebooks) and mobile devices, including iPhones and iPads as well as Android smartphones and tablets, Windows mobile devices and later model Blackberry devices.

You can find these designs by searching the design gallery for "HTML5" or, if you're currently logged in to the Design Center in another tab or window, you can go right to these new designs by clicking here. These designs have a "Mobile" banner when seen in the design gallery:

Mobile

There are still a few multimedia designs in the design gallery that utilize Adobe Flash. Adobe Flash works on most computers (Windows, Mac, Linux and Chromebooks) but Adobe Flash is not supported on iPhones, iPads, newer Windows mobile devices, or newer model Android smartphones/tablets (released after Nov. 2013.) These Flash-based designs do not have the "Mobile" banner when seen in the design gallery.

Additionally, Video Home Tours can be posted to YouTube. These videos can also be viewed on most computers (Windows, Mac, Linux and Chromebooks) and mobile devices, including iPhones and iPads as well as Android smartphones and tablets, Windows mobile devices and later model Blackberry devices.

8.2. How many pictures can I include in a multimedia project?

Virtual Tours can include up to 30 images.

Video Home Tours can include up to 30 images.

Slideshow Tours can include up to 20 images.

Newer style Web Commercials can include up to 30 images. This is most of the Web Commercials. There are a few older style Web Commercials which hold only 8 or fewer images.

8.3. My MLS disallows Twitter and Facebook icons. How can I remove them from my tours?

To hide the Twitter and Facebook icons when hosting your Virtual Tour for IDX/Unbranded use:

  1. On the "Text" page when creating or editing a project, locate the field labeled "Hide social media sharing links? (Yes or No)".

  2. Change the contents of the field from "No" to "Yes":

    Yes

  3. Scroll to the bottom of the page and click the "Save and Continue" button.

  4. If this is a new project you're creating, finish creating your project.

  5. If this is an existing project you're editing, click the right arrow at on the progress bar at the top of the page until you're returned to the project overview page:

    Click arrow to return to project overview

  6. Click the IDX icon, labeled "Publish Unbranded", to host or rehost your project. (Rehosting a project is required to send your edits to the hosted version):

    Publish Unbranded

8.4. What is a Digital Presentation?

Digital presentations are a sub type of the "Websites" product type.

Digital Presentations are optimized for use on iPads and Android tablets (Android version 4.0 and above), and will also work on desktops and laptops.

On tablets, the digital presentations are responsive (they automatically adjust for best display according to screen size), and allow the user to navigate their own experience.

8.5. Which devices are supported for Digital Presentations?

Digital Presentations are optimized for iPads and Android tablets (Android version 4.0 and above), but can also be viewed on other tablets, desktops, laptops and netbook computers. (Digital Presentations are not optimized for smartphone screens.)

8.6. How can I share my Digital Presentation?

As with our other multimedia design types, Digital Presentations can be hosted to the web and shared.

For step-by-step instructions, please see How do I make my projects available on the web?

Once hosted, the Add to Homescreen feature on tablet devices can be used. Since the Digital Presentation is a web app, it will then behave just like a mobile app.

When viewed on a mobile device, the viewer will see a prompt with simple instructions, specific to their device, on how to Add to Homescreen. 

To add the Digital Presentation to the home screen on an iPad, using Safari, visit the hosted web address (URL) for the Digital Presentation project you hosted, and tap the Share button. Next tap "Add to Home Screen":

To add the Digital Presentation to the home screen on an Android tablet (Android version 4.0 and above), using Chrome, visit the hosted web address (URL) for the Digital Presentation project you hosted.  Tap the menu, then tap "Add to Homescreen":

8.7. What is a "web app"?

A web application, or web app, is any application software that can run in a web browser, was created in a browser-supported programming language (such as HTML, Javascript, CSS and any combination thereof), and relies on web browser (stand-alone or embedded) to render the application.

More simply, a web app is a software program that runs in a web browser (Internet Explorer, Safari, Chrome, Firefox etc.)

8.8. I modified my Digital Presentation in the Design Center, but it still looks the same on my iPad or Android Tablet. Why?

After editing a hosted project, you'll need to rehost the project in order to see the changes on your iPad.

For step-by-step instructions, please see Why are the changes I made to a hosted project not showing up in the hosted version of the project?

After rehosting, reload the page (in Safari on your iPad, or in Chrome on your Android Tablet, Android version 4.0 and above) If you previously used the "Add to Home Screen" function, tap the icon on your Home Screen (after rehosting) to see the updated version of the presentation.

(Note: If you have unhosted the project since adding the presentation to your home screen, you'll need to remove the old icon from your home screen, then use the "Add to Home Screen" function again after hosting the project again.  For more instructions on adding the presentation to your tablet's home screen, please see How can I share my Digital Presentation?)

8.9. Can I download my multimedia projects?

Our older style Web Commercials can be downloaded to your hard drive for burning to CD, playing on your computer when an internet connection is not available, or uploading to a website. Older style web commercials are those that allow the use of 8 or fewer images (rather than the usual 30 images.)

Express Vignettes, Virtual Tours and Slideshows use streaming technology and so must be viewed from our servers. Therefore they cannot be downloaded. Host a project to make it accessible (hosted) on the web.

All multimedia design types can be hosted. For details see the "Hosting" section of this FAQ.

8.10. Can I change the music in multimedia designs?

Yes. Most of our multimedia designs allow you to choose from provided music tracks or upload your own MP3 audio file.

When creating or editing a project with a multimedia design template, one of the pages in the process will be for the audio options of the project.

When you click the "Select from Our Gallery" option, a list of available audio tracks will be displayed, each with a play button so you can hear the track before selecting it. Click the name of the track to select it, then click the "Save and Continue" button.

Audio Gallery

When you click the "Upload your own audio file" option, an you'll see a button labeled "Select an MP3 Upload."

Upload an MP3 file

Please do not upload copyrighted materials that you do not have permission to use.  Projects and hosted files using unauthorized, copyright materials will be removed from the Design Center without warning.

8.11. I get an error after clicking the Facebook follow button in my multimedia project. Why?

Facebook's follow button - Example - Not clickable here

The Facebook follow button (shown above) is available in some multimedia design templates. 

For this button to work correctly, when creating or editing the project you must enter your Facebook username into the field labeled "Facebook Username" and you must enable the follow feature on your Facebook account.

Facebook's instructions for enabling the follow feature on your Facebook account are found on the page at https://www.facebook.com/about/follow

 

8.12. Why is some of my text not appearing even though I'm within the maximum character count?

In both multimedia and print projects, typing in ALL CAPS uses more than the estimated characters available, because upper-case characters are much wider than lower-case. We suggest avoiding the use of ALL CAPS, because rather than standing out, it is actually more difficult to read, so the viewer's eye tends to skip over it.

To avoid this problem, remove all line breaks from text fields in Multimedia projects and use proper case instead of ALL CAPS.

Most importantly, always preview your project before publishing.

8.13. Why can't I find the RE/MAX Presenter iPad app?

The RE/MAX Presenter iPad app was retired and removed from the iTunes store on April 2nd, 2015.

We have replaced the functionality of the RE/MAX Presenter iPad app with new Digital Presentations which are easier to use, more robust (including support for embedded video and functional links to other content), and the Digital Presentations work on any desktop or laptop computer, in addition to iOS devices and Android devices (they are not limited to iOS devices like the iPad app was.)  Additionally, the newer Digital Presentations are more modern in appearance and functionality, and have broader possibilities for use.  Both Imprev and RE/MAX have invested our resources in developing and producing these Digital Presentation web apps, in place of maintaining the RE/MAX Presenter iPad app.

If you're currently logged in to the Design Center, you can click here to view the Digital Presentation web apps, or you can search the Design Center design gallery for the phrase "digital presentation":

Digital Presentation 

For information on how to use the Digital Presentation web apps on your iPad or Android tablet, please see How can I share my Digital Presentation?

8.14. Why does my multimedia project get stuck at the Imprev logo when I'm trying to preview it?

Most of our multimedia designs require that you load an image to at least one view (aka slide) before the project can be previewed or hosted successfully.

If you try to preview a multimedia project before you've loaded at least one image to at least one view, your preview will get stuck at the Imprev logo graphic which is normally displayed while a tour loads.

To get past this screen when previewing, you'll need to load an image to at least one view (e.g. View 1 - Photo 1.) in order to preview or host the project.

For more detail on creating projects, please see the Creating & Editing Projects section of the FAQ.

9. Video Tours

9.1. What are Video Tours?

Video Tours allow you to create video home tours for all of your listings, as well as neighborhood tours or even self-promotional videos.  The video tours can be published on YouTube and distributed with YouTube's sharing and distribution features.

Add your own photos and custom text, pick a professional stock music soundtrack and then post the finished video directly to your own YouTube channel. From there you can share it to a social media site, send a link in an email, or embed the video in a page on your own website.

9.2. How can I create a Video Tour for posting to YouTube?

After logging in to the Design Center:

  1. In the main menu at the top of any page, click on "Designs":

    Designs

  2. Scroll down and click on the product type icon for "Video":

    Video

  3. The Video Tours will be the first displayed:

    Video

  4. You can also use the "Distribution" menu to display on the the YouTube-compatible designs with Video content:

    YouTube only

9.3. When I've finished creating my video project, how can I upload it to YouTube?

Note: These instructions assume that you already have a YouTube account (click here for instructions), and that you have created at least one channel (click here for channel instructions.)

To post a project created with a video-compatible template to your YouTube account, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to edit.

  3. Click on the video-compatible project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. Click on the video-compatible project.

  5. Now, below the thumbnail image of the design, under "Distribute", click on the "Upload to YouTube" icon.

  6. Next you'll either be presented with:

    • A login screen for your Google/Gmail/YouTube account or

    • A Google Accounts screen asking which of your current Google accounts to post to (if you have more than one Google account) or

    • A Google Accounts screen starting with the sentence "The site www.remax.imprev.net is requesting access to your Google Account for the product(s) listed below."

  7. If applicable, login or select a Google account to post the tour to, then click the "Continue" button.

  8. On the page with the sentence "imprev.net wants to Manage your YouTube Account", click the "Allow" button:



  9. Your video will be generated and sent to YouTube for uploading. You'll be returned to your Design Center account where you'll see a note informing you that we'll send an email (to the email address listed in your Design Center account profile) when the upload has been completed. Click the "OK" button.

  10. While we're waiting to hear back from YouTube confirming the upload, the "Links & Tools" section for the project will show "Processing" in the "Type" column.

  11. You'll receive a confirmation email at the email address listed in your Design Center profile (the address you use to login), usually in under 30 minutes. The confirmation email will contain a link to your video on YouTube.

  12. The next time you visit your Design Center portfolio, the "Links & Tools" section for the project will show "YouTube" in the "Type" column.  You can click "YouTube" here to view the video on YouTube.

    View on YouTube


9.4. When I've finished creating my video project, how can I share it on Facebook?

After the upload of your project to YouTube is complete, the "Links & Tools" section for the project will show "YouTube" in the "Type" column. 

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you've uploaded to YouTube.

  3. Click on the project you've uploaded to YouTube.

  4. In the lower part of the page, click on "Links & Tools".

  5. In the "Type" column, click on "YouTube" to view the video on youtube.com

    View on YouTube

  6. On the YouTube page for your video, click on the "Share" button:

    YouTube's Share button

  7. Next click on the Facebook button:

    YouTube's Share to Facebook button

  8. A new tab or window will open. If you're not currently logged in to Facebook, you'll be prompted to log in. After logging in, or if you're already logged in to Facebook, you'll see Facebook's share dialog. Write a note to appear with your post if you like, and/or click the "Share Link" button:

    YouTube to Facebook share dialog

  9. The video will now be posted to your Facebook account's timeline. When other Facebook users click on the video, the video will play.

9.5. When I've finished creating my video project, how can I share it on Twitter?

After the upload of your project to YouTube is complete, the "Links & Tools" section for the project will show "YouTube" in the "Type" column.

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you've uploaded to YouTube.

  3. Click on the project you've uploaded to YouTube.

  4. In the lower part of the page, click on "Links & Tools".

  5. In the "Type" column, click on "YouTube" to view the video on youtube.com

    View on YouTube

  6. On the YouTube page for your video, click on the "Share" button:

    YouTube's Share button

  7. Next click on the Twitter button:

    YouTube's Share to Twitter button

  8. A new tab or window will open. If you're not already logged in to Twitter, you'll be prompted to log in. After logging in, or if you're already logged in to Twitter, you'll see Twitter's share dialog. Edit the tweet if you like and/or click the "Tweet" button:

    YouTube to Twitter tweet dialog

  9. A link to the video will now be posted to your Twitter stream. When other Twitter users click on the link, the video will launch and play on YouTube.

9.6. When I've finished creating my video project, how can I embed it in a page on my website?

After the upload of your project to YouTube is complete, the "Links & Tools" section for the project will show "YouTube" in the "Type" column.

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you've uploaded to YouTube.

  3. Click on the project you've uploaded to YouTube.

  4. In the lower part of the page, click on "Links & Tools".

  5. In the "Type" column, click on "YouTube" to view the video on youtube.com

    View on YouTube

  6. On the YouTube page for your video, click on the "Share" button:

    YouTube's Share button

  7. Next click on the "Embed" button:

    YouTube's Embed button

  8. The embed code and options will now be displayed:

    YouTube's embed optons

  9. Select from available options by checking boxes for options you want, and unchecking boxes for options you don't want.

  10. Click on a size to select.

  11. Copy the code from the box (code starts with "<iframe width") by selecting the code, then copy the code with Ctrl+c, or right-click and then click "Copy".

  12. You are now ready to paste the embed code into your website's editing interface.

9.7. It has been more than 30 minutes, but I have not yet received an email confirming my video was uploaded to YouTube. What should I do?

The confirmation email is sent to the email address listed in your Design Center account profile. Make sure you're checking the email inbox for that address.

Check your spam or junk folder in case the message was misdirected to there.

If the information above does not help you to locate the confirmation email, please contact eCare about the problem.

Even if the email has not arrived, the video may have already been uploaded and processed. You can check on it with the following steps after logging in to the Design Center:

After the upload of your project to YouTube is complete, the "Links & Tools" section for the project will show "YouTube" in the "Type" column.

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you've uploaded to YouTube.

  3. Click on the project you've uploaded to YouTube.

  4. In the lower part of the page, click on "Links & Tools".

  5. Have a look in the "Type" column.  If it says "Processing", then the video is not yet available on YouTube.  Check again later. 

    YouTube, Processing 

    If you see "YouTube" in the "Type" column, then the video has been processed and uploaded. Click on "YouTube" to view your video on youtube.com:

    View on YouTube

9.8. How can I change which YouTube account my videos are posted to?

Note:  The instructions below do not apply if your office or region is set up for the automated posting of videos for new listings and if your broker or region has elected to allow videos to be posted only to the YouTube channel for your office or region.  If your broker or region has elected to allow videos to be posted only to the YouTube channel for your office or region, it is not possible to have videos posted to a different YouTube account or channel.  The instructions below apply only to accounts that have not had this feature disabled at the broker's or region's request.

If you've posted a Design Center video to YouTube in the past, the Design Center will post your video projects to YouTube account that you most recently posted a Design Center video to. (If your office or region has videos automatically posted to their YouTube channel, then your videos are posted there if you hadn't posted to your own channel before.)

If you have more than one YouTube/Google account, and you want to post to a different account than you did last time, you can revoke permission/unlink from the last YouTube/Google account you posted to, then link your Design Center account with YouTube/Google account you want to post to instead.

To revoke permission/unlink your Design Center account from the last YouTube channel you posted to, after logging in to the Design Center:

  1. In the upper-right of any page in the Design Center, click on your name.

  2. In the resulting menu, click on  "App Authorization":



  3. To the right of the "YouTube" logo, if the button says "Change Account", click it and select the new account from the list displayed. If the button says "Revoke Access", then first you'll need revoke access to the current YouTube account you're posting to. On the row for YouTube, click the "Revoke Access" link:



  4. At the top of the page you'll then see a green message box with the phrase "Success! Access to youtube revoked", and the "Authorize" button will be visible again:



Note: These instructions assume that you already have a YouTube account (click here for instructions), and that you have created at least one channel (click here for channel instructions.)

To post to a different YouTube channel, first visit YouTube and make sure you're logged in to the YouTube channel that you want to post your Design Center videos to. (If you're not, log out of YouTube, and then log in to the account that you want your Design Center videos posted to.)  After doing so, while still on the "App Authorization" page:

  1. In the row for YouTube, click on the "Authorize" button:



  2. Next you'll either be presented with:

    • A login screen for your Google/Gmail/YouTube account or

    • A Google Accounts screen asking which of your current Google accounts to post to (if you have more than one Google account) or

    • A Google screen with the sentence "imprev.net wants to Manage your YouTube account."

  3. If applicable, login or select a Google account, then click the "Continue" button.     

  4. On the page with the sentence "imprev.net wants to Manage your YouTube account." click the "Allow" button:



Your Design Center videos will now be posted to the YouTube account associated with the Google account and channel you selected in the steps above. 

9.9. How can I revoke the Design Center's access to my YouTube account?

To revoke permission/unlink your Marketing Center account from the last YouTube channel you posted to, after logging in to the Marketing Center:

  1. In the upper-right of any page in the Marketing Center, click on your name.

  2. In the resulting menu, click on  "App Authorization":



  3. On the row for YouTube, click the "Revoke Access" link:



  4. At the top of the page you'll then see a green message box with the phrase "Success! Access to youtube revoked", and the "Authorize" button will be visible again:



9.10. Why does my YouTube video say "This video has been removed by the user"?

If your region or office is set up for Design Center automation, then some changes made to your listings will cause related autocreated Design Center projects for that listing to be updated, and then rehosted.

For most Design Center projects, when the project is rehosted, the link remains the same.

However, YouTube does not allow us to publish changes to the same link, so updates to video projects will result in a new link for the video.  (This also applies if you've manually published a project to YouTube, and you later edit the project and republish it to YouTube.)

For YouTube videos, we provide a shortURL. If your YouTube video is rehosted, YouTube removes the old video and link, and creates a new video at a new link.  We automatically update the shortURL to point to the new location of the video. So, when sharing the link to the YouTube video, always use the shortURL from the Design Center, instead of the link displayed on YouTube.

For step-by-step instructions on how to find the shortURL for a video, please see:  Where can I find links to projects I've hosted, or for projects that were autocreated and hosted for me?

Here's a screenshot showing what a shortURL for a YouTube video looks like when following the instructions at the link above:

ShortURL for YouTube video

 

10. Single Property Websites

10.1. What are Single Property Websites?

Single Property Websites (SPWs) allow you to create a separate, custom website for every listing.

Single Property Websites use the latest in "responsive web design." This technology automatically adjusts the website's layout based on the size of the user's screen, eliminating the need for separate mobile, tablet and laptop/desktop websites. 

You can add as many as 50 property photos and descriptions, a Google Map interface, local links that can be fully customized (local schools, crime statistics, neighborhood data, etc.), a contact form to capture leads, and an integrated video that can play a promotional or property feature. Traffic statistics and website analytics are included as well.

10.2. How can create a Single Property Website?

After logging in to the Design Center:

  1. In the main menu at the top of any page, click on "Designs":

    Designs

  2. Scroll down and click on the product type icon for "Website":

    Single Property Websites

  3. The available Single Property Website design templates will be displayed.  Preview as you like and select a template to start building your Single Property Website:

    Single Property Websites

10.3. How do I share a Single Property Website I've created?

To make a finished Single Property Website available on the web, take the following steps after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to make available on the web.

  3. Click the project you want to make available on the web.

  4. Now, below the thumbnail image of the design, under "Distribute", click on the "Publish to Web" icon.
    1. To host the project on the web, click the 'Publish to Web' icon.

    2. To post it to your Facebook account's timeline, click the 'Share on Facebook' icon.

    3. To tweet it to your Twitter feed, click the 'Tweet a Link' icon.

    Distribution options

  5. The project will be hosted and you'll be taken to a screen relevant to the option you selected. 

    For Facebook and Twitter, you'll be taken to their sites to complete the posting. 

    For publishing to the web, you'll be shown different ways of presenting the link. Choose the option which best suits your needs, and follow the instructions to proceed. After you've copied the text and/or URL (link), you may close the "Project Published" dialog by clicking the X in its upper-right corner, or by clicking the "OK" button.

    Published

10.4. How do I use the Google Maps feature in a Single Property Website?

While creating and/or editing a Single Property Website, the "Text" page will include a field labeled "Enter full address of property to generate map image".  Enter the full address of the property in that field to include a Google Maps interface for the property in your project.

You should enter the address in the same way you'd enter it when searching on the Google Maps website.  The address should be entered in this format: House number Street number City name, State abbreviation.  For example:

5075 S. Syracuse Street Denver, CO

Enter address for Google Maps

Here's an example of how the address shown above will be displayed on the map page of a Single Property Website:

Google Maps within a Single Property Website

10.5. How do I use the video feature in a Single Property Website?

While creating and/or editing a Single Property Website, the "Text" page will include a field labeled "Video URL". Enter the URL (link) for a YouTube or Vimeo video into that field.

You can get the URL by viewing the video, then by clicking the "Share" feature on the YouTube page. 

This screenshot shows where to find the Share button on a YouTube video, while viewing the video on the YouTube site:

YouTube's Share button

After clicking the share button, copy the URL with Ctrl+C, or by right-clicking on the URL and selecting "Copy":

Copy the YouTube share URL

Now you can paste the video URL into the project, as described in the first paragraph above:

Paste the YouTube share URL into your project

Here's an example of how a YouTube video looks within a Single Property Website:

Video in an SPW

10.6. How do I use the Facebook "Follow" button in a Single Property Website?

While creating and/or editing a Single Property Website, the "Text" page will include a field labeled "Agent 1 Facebook Username". (Some Single Property Website designs also include an "Agent 2 Facebook Username" field for a second "Follow" button.)

Enter your Facebook username in this field to have the Facebook "Follow" button appear with your contact info in your Single Property Website.

First make sure you've set your account to allow subscribers.  Click here for Facebook's instructions.

Next make sure your Facebook account and/or your Facebook "Page" have a username set.  You can check to see if you have a Facebook username set, and set or edit your username, by visiting https://www.facebook.com/username (You'll be prompted to log in if you are not currently logged in.)

You can also get your Facebook username by visiting your Facebook page.  Your username is the part of the address after facebook.com/   For example, if you were RE/MAX headquarters, your Facebook username would be 'remax', as seen in this screenshot:

Facebook username

Enter your Facebook username in the "Agent 1 Facebook Username" field described in the first paragraph above:

Enter Facebook username

Now when you preview or host the project, you'll see the Facebook "Follow" button displayed below your contact information.  When a visitor to your Single Property Website clicks the button, they'll be subscribed to your Facebook posts:

Facebook's Follow Button on an SPW

10.7. How do I use the Twitter "Follow" button in a Single Property Website?

While creating and/or editing a Single Property Website, the "Text" page will include a field labeled "Agent 1 Twitter Username". (Some Single Property Website designs also include an "Agent 2 Twitter Username" field for a second "Follow" button.)

Enter your Twitter username (with or without the '@' symbol) in this field to have the Twitter "Follow" button appear with your contact info in your Single Property Website.

Enter your Twitter username in the "Agent 1 Twitter Username" field described above. For example, if you were RE/MAX headquarters, your twitter username would be @remax, so you'd enter: remax

Enter Twitter username

Now when you preview or host the project, you'll see the Twitter "Follow" button displayed below your contact information. When a visitor to your Single Property Website clicks the button, they'll be subscribed to your Twitter feed:

Twitter's Follow Button on an SPW

11. Hosting

11.1. How do I make my projects available on the web?

To make a finished project available via the web, take the following steps after logging in:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to make available on the web.

  3. Click the project you want to make available on the web.

  4. Now, below the thumbnail image of the design, under "Distribute", click on the appropriate icon for how you want share the project:

    1. To create a fully branded version of the project with your logo and contact information for use on your website, click the 'Publish to Web' icon.

    2. To create an unbranded version of the project without your logo or contact information, for use on MLS websites, click the 'IDX, Publish Unbranded' icon.

    3. To post a fully branded version of the project with your logo and contact information to your Facebook account's timeline, click the 'Share on Facebook' icon.

    4. To tweet a fully branded version of the project with your logo and contact information to your Twitter feed, click the 'Tweet a Link' icon.
      Distribution options
  5. The project will be hosted and you'll be shown options for different ways of presenting the link for the hosted project. Choose the option which best suits your needs, and follow the instructions to proceed. After you've copied the text and/or URL (link), you may close the "Project Published" dialog by clicking the X in its upper-right corner, or by clicking the "OK" button.

    Project published

11.2. How do I make the PDF for a print project available on the web?

To share the PDF for a print project on the web, take the following steps after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

    Projects

  2. Find the project under "Recent Projects" and click on it. (If the project was autocreated, the project name will be the property address.)  If you don't find the project under "Recent Projects", or if it has been a long while since the project you're looking for was created, scroll down and click on the folder which contains the project you want to edit. (If the project was autocreated, the project folder name will also be the property address.)



  3. Click on the project you want to share. (Hover your mouse cursor over a project to get a better look at the project name.)

    Click existing project

  4. Click on "Download PDF":

    Download PDF

  5. Choose either "Standard" or "Commercial".  Below the "Download" button, click on "Publish PDF to Web...":

    Publish PDF to Web

  6. You'll see the "Loading" notice for several seconds while we create your PDF, then a link will be displayed for you to copy and share:

    Copy the link

11.3. How can I share projects using the auto.remax.com domain name?

To share a project with a link using a domain name you purchased through the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Under "Recent Projects", look for the project you want to make available on the web and click on it. If it isn't found under "Recent Projects", scroll down to your "Project Folder" and click on the folder containing the project, then click the project you want to make available on the web.

  3. Now, below the thumbnail image of the design, under "Distribute", click on the "Publish to Web" icon:



  4. In the resulting dialog, click on the phrase "Click here to use an address containing auto.remax.com":



  5. Click "Add a Subdomain or Path", then type a subdomain (e.g. "1234MainStreet" if you want the URL to be 1234MainStreet.auto.remax.com) or a path (e.g. 1234MainStreet if you want the URL to be auto.remax.com/1234MainStreet). A subdomain will appear before "auto.remax.com" and a path will appear after "auto.remax.com.

     

     

  6. Confirm the appearance of the link below the phrase "Your domain (URL) will appear like this in your browser."

  7. Click the "Publish" button.

  8. The project will be hosted and you'll be taken to the site you chose (e.g. Facebook) to complete your post, or you'll be shown options for different ways of presenting the link for the hosted project. Choose the option which best suits your needs, select it and copy it with ctrl+c or right-click/copy. After you've copied the text and/or URL (link), you may close the "Project Published" dialog by clicking the X in its upper-right corner, or by clicking the "OK" button.

  9. You can now paste the link into your email, web page or other document.

11.4. How can I post my projects to Facebook?

These instructions assume you already have a Facebook account. If you do not yet have a Facebook account, visit facebook.com to sign up.

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to post to Facebook.

  3. Click on the project you want to post to Facebook.

  4. In the lower part of the page, click the "Share on Facebook" icon.



  5. Next a window or tab for the Facebook site will open. If prompted to log in, enter your Facebook account email address and password to do so.

  6. In the upper left, click on the Share menu to select where to post the project:



  7. Type a note about the project (optional), select a thumbnail image if more than one is available* and click the "Post to Facebook" button.

A link to your project will now be posted to your Facebook. When other Facebook users click on the link, your project will be displayed.

* For some project types, the thumbnail image will be the thumbnail from the design gallery. For some project types, Facebook will select 3 random images from the project for thumbnail choices. For other project types the first image from the tour or slideshow will be the only available thumbnail.  For other, older Flash-based projects, no thumbnail choice will be presented.  Facebook makes frequent changes to this process, so options are subject to change.

11.5. How can I post a project to my business' page on Facebook, instead of my personal Facebook wall?

These instructions assume you already have a Facebook account. If you do not yet have a Facebook account, visit facebook.com to sign up.

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to post to Facebook.

  3. Click on the project you want to post to Facebook.

  4. In the lower part of the page, click the "Share on Facebook" icon.



  5. Next a window or tab for the Facebook site will open. If prompted to log in, enter your Facebook account email address and password to do so.

  6. In the upper left, click on the Share menu and select "Share on a Page You Manage":



  7. If you manage more than one page, select the page you want to post to from the menu that is now visible just below the "Share" menu that you used in the previous step. (The new menu will show the name page you are currently set to post to. Click on it if you need to change it to post to a different page you manage.)

  8. Type a note about the project (optional), select a thumbnail image if more than one is available*, and click the "Post to Facebook" button.

A link to your project will now be posted to your Facebook. When other Facebook users click on the link, your project will be displayed.

* For some project types, the thumbnail image will be the thumbnail from the design gallery. For some project types, Facebook will select 3 random images from the project for thumbnail choices. For other project types the first image from the tour or slideshow will be the only available thumbnail.  For other, older Flash-based projects, no thumbnail choice will be presented.  Facebook makes frequent changes to this process, so options are subject to change.

11.6. What is a Facebook Boost?

Facebook allows you to pay to "boost" your posts so that your boosted post will be seen by more people than a normal post. (For full details, see this page by Facebook: "Boost Your Posts.")

Facebook's boost interface has a large number of variables, and can be time-consuming and confusing for some people.

To make the process easier when you want to boost a Facebook post for your automatically created Single Property Websites, we're connecting you with the services of Back At You Media to greatly simplify the process of purchasing a boost for a Facebook post. 

To learn how to boost a post for an automatically created project, see: How do I boost a Facebook ad?

11.7. How do I boost a Facebook ad?

When marketing materials are automatically created for a listing, we send you an email containing links to the projects. (The email is sent to the email address used in the profile of your Design Center account.)

If you'd like to purchase a boost for a Facebook post for your Single Property Website, click the "Facebook Boosted Ad" link in the email we sent to you (for the listing you want to boost an ad for):



After clicking the "Facebook Boosted Ad" link, a webpage will open in your web browser.  

Follow the instructions on the screen to complete the process to set up and pay for your boosted Facebook post.

If you're in need of help with your boost, see the upper-right corner of the boost pages to find the toll free number for Back At You Media support.  If you'd rather send them an email, see the bottom-right corner of the boost page for the "Leave a Message" button to send an email to Back At You Media support.

Below are screenshots of the different screens seen, in order, during process of setting up your boost:




If you're in need of help with your boost, see the upper-right corner of the boost pages to find the toll free number for Back At You Media support.  If you'd rather send them an email, see the bottom-right corner of the boost page for the "Leave a Message" button to send an email to Back At You Media support.

11.8. Why am I not seeing an image while posting to Facebook?

Sometimes when posting a project to Facebook, you won't see an image displayed in the preview dialog/window that allows you to add a comment to your post.

However, when you complete your post and view it on your wall, you will see that the first image from your project is actually displayed in the post itself, even though the image wasn't visible in the preview dialog window.


11.9. My Facebook post used to have an image, but now the image is gone. Why?

If you posted a project to Facebook and the image displayed with the post later goes missing, there are a couple of possible causes.

If the project is no longer hosted, there will no longer be an image seen on Facebook. (If you're not sure if the project is still hosted, just click the link in the Facebook post. If you see a "Page Not Found" error, then the project is no longer hosted.) In this case, we suggest you delete the Facebook post. If you still have the project in your Design Center account, you can then post the project to Facebook again.

If the project has been updated/rehosted since it was initially posted to Facebook, Facebook sometimes fails to automatically update the image, and/or they'll leave the post in place without an image.  In either case, if your project is still hosted, you can use Facebook's "Refresh Share Attachment" feature to update and/or restore the image on the post. (If you're not sure if the project is still hosted, just click the link in the Facebook post. If the link works and displays the project, then the project is still hosted.)

To use Facebook's "Refresh Share Attachment" feature to update and/or restore the image on the post:

  1. Log in to the Facebook account that posted the project to Facebook. (If the post is on a Facebook Business page, you'll also need to change to "Posting As..." your business account.)

  2. Locate the post on Facebook.

  3. Click on the caret (downward facing triangle) in the upper-right corner of the post, then on the resulting menu click "Refresh share attachment"

After a few seconds, the image should appear.

If this feature fails to load the photo, or if the "Refresh share attachment" option does not appear on the menu even when you're logged in as the Facebook user or Facebook Business Page that made the post, the we suggest deleting the post, and reposting it anew from the Design Center.

There's a strong upside to reposting it anew:  For a post made several days, or even hours ago, people will have to visit your page to see the post.  But when you make a new post, the new post will be included again at the top of the feed for some of your friends/followers.

If this page did not address the issue you're experiencing, please see this related page:

Why am I not seeing an image while posting to Facebook?

11.10. How can I post my projects to Twitter?

These instructions assume you already have a Twitter account. If you do not yet have a Twitter account, visit twitter.com to Sign Up.

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to post to Twitter.

  3. In the lower part of the page, click the "Tweet a Link" icon:

    Tweet a link

  4. Next a window or tab for the Twitter site will open. If prompted to log in, enter your Twitter account username and password to do so. Edit the text of the tweet as desired, make sure you're under the 140 character limit, and then click the "Tweet" button.

When other Twitter users click on the link in your tweet, your project will launch.

11.11. How can I display my Craigslist Ad in a post on Craigslist?

We have design templates specifically created for display on Craigslist.  

You can find these designs by clicking on "Designs" on the main menu of any page in the Design Center, then click "Craiglist Ad."  If you're currently logged in to the Design Center in another tab or window, you can view these designs by clicking here.  Alternatively you can search the design gallery for "Craigslist".

To display a Craigslist Ad in post on Craigslist, after logging in to the Design Center, first download the ad to your computer:

  1. In the main menu at the top of any page, click on "Projects".

    Projects

  2. Under "Recent Projects", click on the project for the Craigslist Ad.  (If it isn't found under "Recent Projects", scroll down to "Project Folders" and click on the folder that contains the project, then click on the project.)



  3. Click on "Download PDF".

    "Download PDF" icon

  4. Under "Web Image", click on the "Download..." button.

    Web Image Download button

  5. Keep the default size selection of 75%, click the "Download Image" button.  (Note: Craigslist will reduce the image to this size anyway, so choosing 100% would have no benefit, and may result in some distortion when Craigslist reduces the image.)

    "Download Image" button

  6. In the resulting "Download File" dialog, left-click on the link to the right of the word "Download".

    Left-click to download

  7. Right-click on the ad image and choose "Save as..." (or the equivalent save option.  The wording varies by browser.)

    Right-click, save as

    Make sure to save it to a location on your computer where you can find it, such as your desktop or the folder containing the photos of the property.

    Saving image

Next, upload the ad to your post on Craigslist:

  1. Make sure your post on craigslist is created as "housing offered"/"real estate - by broker".

    Housing offered

    real estate - by broker

  2. Fill out the details for your Craigslist post.  The "posting body" field cannot be blank.  We recommend entering either the property address, or a caption to be displayed under your ad.

  3. After filling out the details of the Craigslist post, click the "continue" button.

    "continue" button

  4. Make adjustments to the map if prompted and/or needed, then click the "continue" button, or click the "do not show on maps" button. (This step will be skipped if you unchecked the box for "show on maps" on the previous page.)

  5. You should now be on a page with information about uploading images. You'll want to load your Craigslist Ad first, even if you have photos of the property to include. Click the "Browse..." or "Choose Files..." button (wording varies by browser):

    Browse

  6. Locate the Craigslist Ad on your computer (where you downloaded it in step 7 of the steps above), select it and click the "Open" button.

    Upload

    (Note: In some browsers you can simply drag and drop the image from the folder on your computer to the "Choose Files..." or "Browse..." button.)

  7. After uploading your ad, and any other photos of the property you wish to include, click the "done with images" button.

    done with images

  8. Preview your Craigslist post.  If you need to make changes, scroll to the bottom and click the "edit text" or "edit images" button, otherwise click the "publish" button to publish your Craigslist post.

    publish

11.12. Can I display my multimedia design within a post on Craigslist.org?

No. Design Center multimedia designs cannot be displayed within the body of a post on Craigslist. This is a restriction imposed by Craigslist.

11.13. How do I access the options for hosting an image of a print project?

The instructions below are for sharing an image of a print project on the web.  For instructions on sharing the PDF of a print project on the web, please see: How do I make the PDF for a print project available on the web?

To access the Host for Print Projects option on an existing project, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to work with.

  3. Click on the project.

  4. In the lower part of the page, under 'Distribute', click the 'Publish to Web' icon.

    Publish to Web

  5. Choose the options for the image that will be created.  (Our recommendations are pre-selected.)

  6. Click "Publish As Image" for a stand-alone jpeg image, or click "Publish As Web Page" for a jpeg image which will hosted in a simple web page to center the image on the page.

    Image Publish Options

  7. When the hosting process is complete you'll be shown the 'Project Published' dialog. Follow the on-screen instructions to copy the link or HTML that best suits your needs.

    Image Published

11.14. How can I host a PDF for one of my printable projects?

To host a PDF for a printable project, when on the project overview page...

  1. Click on "Download PDF":



  2. On the resulting page, below the "Download..." button, click on "Publish PDF to Web...":



  3. There will be a pause for several seconds while we create the PDF, and make it available on the web, then you'll see a dialog with the URL/link for the newly hosted project:

11.15. What are the differences between the options for hosting an image of a print project on the Web?

Our hosting options for making images of print projects (e.g. flyers, brochures etc.) available for viewing on the web are:

  • Create a simple single web page in which to display a jpeg image of the project. This will center your image in the browser window.

  • Create a simple stand-alone jpeg image to be displayed in a web browser.   This location of the image in the browser window will vary according to which browser it is viewed in (some browsers will display it in the upper-left corner, others will center it.)

For instructions on how to share the PDF of a print project, instead of an image, please see How do I make the PDF for a print project available on the web?

11.16. Where can I find links to projects I've hosted, or for projects that were autocreated and hosted for me?

To find links for projects that have already been hosted:

  1. On the main menu at the top of any page, click "Projects."

  2. Under "Recent Projects" click on the project you want to make available on the web. If the project isn't found there, scroll down to "Project Folders" and click the folder containing the project, then click the project you want to make available on the web. (For autocreated projects, the folder name is the property address.)

  3. Now, below the thumbnail image of the design, click on "Links & Tools" (see image below.)

  4. To the right of the link you wish to share, click on the link icon.

    Click link icon

  5. In the resulting dialog, click once on the link to select it, then copy it with Ctrl+c, or right-click on it and choose "Copy".

    Copy link

  6. The link is now ready to be pasted into an email, web page, blog etc. You can paste it with Ctrl+v, or right-click and choose "Paste".

For other sharing options, such as Facebook, Twitter, Pinterest etc, please see How do I make my multimedia projects available on the web?

11.17. Where can I find information about my hosted projects?

To view information about a hosted project, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects." 

  2. Click on the folder which contains the host project.

  3. Click on the hosted project you want to view information for.

  4. Click on "Links & Tools".

  5. In the "Actions" column, click on the bar graph icon.  The analytics tool will launch.

    View Traffic Analytics

  6. Use the "View" menus to view different aspects of the visitor analytics for the project.

Note: Analytics are not live, but are updated nightly, so you won't see any information on the day you host the project.  Check back the day after you've shared the link to the hosted project.

11.18. What is a URL?

URL is an acronym for Universal Resource Locator or Uniform Resource Locator.

URLs are also known as webpage addresses or links.

See also: How do I make my projects available on the web?

11.19. Why are the changes I made to a hosted project not showing up in the hosted version of the project?

After making changes to a hosted project, you must re-host the project for the changes to be visible in the hosted version.

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click the folder which contains the project.

  3. Click on the project.

  4. Click the same hosting option as when you initially hosted the project, e.g. "Publish to Web" or "Publish Unbranded". (If you've hosted the project with more than one option, you'll need to repeat these steps for each type of hosting.)



  5. The URL (link) does not change when you update an existing hosted project, so you do not need to make any changes to your website or listings which link to the hosted project.

11.20. I purchased a domain name for a property I'm selling. Can I point that domain name directly to a hosted Multimedia project?

Not directly, no. Options for linking a domain name to a hosted Multimedia project are as follows:

  • Point the domain name to a website about the property. Embed the hosted project in a page on the site, or on the website you can include a link to the hosted Multimedia project. Or...

  • Point the domain name to small website which contains only a single file php-redirect which would automatically redirect visitors to your hosted Multimedia projects.

Both of the above suggested solutions require some knowledge of web site hosting and development, so we recommend hiring someone for the purpose, if your office does not have a web development staff.

12. IDX/Unbranded Virtual Tours and Websites

12.1. What is an IDX/Unbranded Virtual Tour or Website?

IDX/Unbranded Virtual Tours and Websites do not have any agent or office information included in the design. Unbranded Virtual Tours and Websites are primarily for use when an MLS (Multiple Listing Service) specifies that branding and contact information cannot be included within a tour or site displayed through their service.

IDX/Unbranded Virtual Tours and Websites are also referred to as non-branded or unbranded Virtual Tours and Websites.

12.2. How do I host an IDX/Unbranded Virtual Tour or Website?

To host an existing Virtual Tour or Website project as an IDX/Unbranded Virtual Tour or Website, after logging in to the Design Center:

  1. On the main menu at the top of any page, click on "Projects".

  2. Click on the folder which contains the project to be hosted.

  3. Click on the project.

  4. Now, below the thumbnail image of the design, under "Distribute", click the "Publish IDX/Unbranded" icon.

    Publish Unbranded

  5. The project will be generated and hosted, then the "Project Published" dialog will be displayed.

  6. Choose the appropriate option for your needs.  Click on the link to select it, then use Ctrl+C, or right-click and choose "Copy" to copy the URL/link.

    Published Unbranded

  7. You can now paste the link into the appropriate field for the listing on your MLS service's website.

12.3. How do I know if an existing Tour or Website is hosted as an IDX/Unbranded project?

To see if a project has been hosted as IDX/Unbranded, after logging in to the Design Center:

  1. On the main menu at the top of any page, click on "Projects".

  2. Click on the folder which contains the project to be hosted.

  3. Click on the project.

  4. Now, below the thumbnail image of the design, click on "Links & Tools".

If the project has been hosted as IDX/Unbranded, the "Type" column will show "IDX/Unbranded".

Hosted as IDX

To get the link for the hosted project: Under the "Actions" column, click the small link icon.

12.4. How can I make changes to an existing hosted/published, unbranded Virtual Tour or Website?

Please see "Why are the changes I made to a hosted project not showing up in the hosted version of the project?"

12.5. What do IDX, VOX, and ILD mean?

According to the National Association of Realtors, ILD is an abbreviation for Internet Listing Display policy.

ILD consolidates and replaces both NAR's VOW policy and IDX policy to create a single, unified policy governing the Internet display of all property information originating from the 800+ MLSes owned and operated by REALTOR® organizations.

VOW and IDX are still in common usage.

VOW = Virtual Office Website. The primary distinguishing feature of a VOW is the requirement that visitors register by entering an e-mail address and receive a password prior to accessing MLS listing data.

IDX = Internet Data Exchange. IDX allows brokers to "advertise" each others' listings; the MLS data presented on an IDX Web site is typically less detailed, and viewers of the data remain anonymous.

Click here to read the NAR IDX policies.

12.6. What do you mean by unbranded or non-branded?

Projects which do not display agent name or contact info, company name or contact information or any branding marks (such as logos) are considered unbranded or non-branded.

13. Printing

13.1. How can I print my marketing pieces?

You have several options for printing your finished projects:

  • Download and print yourself.

  • Download and burn to CD to take to your favorite local print shop for printing.

  • Download for upload to your favorite online print shop's online order form.

  • Print via the Design Center's integrated online print partners' services.*

*Note: Not all project types can be sent to our online print partners due to limitations in the size and types of projects they can print.

To access print options for a project, after logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. In the right column of the page you'll see the phrase "Print Options", below which you'll see the available print options for the project.  Click on a print partner's logo to order prints from that print partner. You'll be taken to the print partner's website. Follow their instructions to place your order:

    Print Options

  5. If this is the first time (on your current computer and in the browser you're currently using) that you've sent a project from the Design Center to a print partner, you will likely need to allow pop-ups. You'll see a note about this after selecting a print partner:



  6. After clicking the "OK" button seen in the dialog above, you'll see a "Pop-up blocked" notification in the right side of your browser's address bar:

     

    After a few seconds, that notification will be reduced in size. The words will be removed and you'll then see only the square with the red 'x' on it: 



  7. Click on the notification icon seen in the previous two images (above), then the dialog shown below will appear. Click the option for "Always allow pop-ups from...", then click the "Done" button:



  8. Next, reload the page, and then return to step 4, above:

13.2. What is the Standard PDF option?

Our standard PDF option creates a high resolution PDF that can be downloaded to your computer.

You can either print this file yourself, take it to your favorite local print shop for printing, or upload it to your favorite online print shop's online order form.

Standard PDF

13.3. When should I use the Standard PDF Option?

Choose the standard PDF option when you want to:

  • Print the project yourself.

  • Have the project printed by your favorite local print shop.

  • Upload it to your favorite online print shop's online order form.

Standard PDF

13.4. How do I access the Standard PDF Option?

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. In the right column of the page you'll see the phrase "Print Options".  Below it, click the phrase "Print It Yourself."  Alternatively you can click the PDF icon labeled "Download PDF".

    Access PDF options

  5. The leftmost of the options is "Standard PDF".  Click the "Download..." button below "Standard PDF".

    Download Standard PDF

  6. The PDF will be generated, and download instructions will be displayed. Follow the on-screen instructions to download the standard PDF file.

13.5. What is the Commercial PDF Option?

Our Commercial PDF options allow for more control over the layout of the PDF file created for download and printing.

These advanced layout options include:

  • Enable or disable "full bleed."
     
  • Select the width of the bleed.

  • Enable or disable crop/cut marks.

  • Enable "one-up" printing for projects, which would otherwise print two or more per page.

Commercial PDF

13.6. When should I use the Commercial PDF options?

Advanced print options should be used when you (or the print service you are using) want or need these options for printing your project.

Note: Commercial PDF options should not be used when printing through our online print partners.  Click a print partner's icon (instead of "Print It Yourself") to submit an order to one of our online print partners.

Commercial PDF

13.7. How do I access the Commercial PDF Options?

After logging in to the Design Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. In the right column of the page you'll see the phrase "Print Options". Below it, click the phrase "Print It Yourself." Alternatively you can click the PDF icon labeled "Download PDF".

    Access PDF options

  5. The center most option is "Commercial PDF".   Click the "Download..." button below "Commercial PDF".

    Commercial PDF

  6. Select your preferred options, then click the "Download PDF" button.

  7. Follow the on-screen instructions to download the PDF to your computer.

13.8. What is the "one-up" option in the Commercial PDF options?

One-up printing forces only one copy to be printed per page.

By contrast, when using our standard print options, postcards will print two-up, or two per page, and our property cards will print six-up, or six per page.

1-up

13.9. When should I select the "one-up" Commercial PDF option?

Select the one-up option if your printer is unable to properly print the project with the standard options and/or when you want to print only one copy of the project per piece of paper/stock.

1-up

13.10. What are "crop marks" in the Commercial PDF options?

Crop marks, also known as cut marks, are small, thin lines that indicate where to cut or trim the paper after printing.

Crop marks and bleed

13.11. When should I select crop marks?

Use crop marks anytime you or your printer will need guides on the paper for cutting or trimming.

Crop marks and bleed

13.12. What is "bleed" in the Commercial PDF options?

"Bleed" or "Full Bleed" allows professional grade printers to print all the way to the edge of the paper.

Home and small office printers typically leave a white border around the edges of the paper. Full-bleed prints are usually trimmed down to the dimensions of the design, thereby ensuring that the printing extends all the way to the edge of the paper, instead of leaving a white border.

Crop marks and bleed

13.13. When should I select the bleed option?

You may want to select the bleed option any time you are using a professional printer.  Doing so will give a more professional look to your Marketing Piece.

Most home/small office printers cannot print all the way to the edge of the paper, so you will not get expected results if you use a bleed for printing on a home/small office printer.

Crop marks and bleed

13.14. When should I use 1/4" bleed and when should I use 1/8" bleed?

The 1/8" bleed is most common, however some printing companies require a 1/4" bleed. Check with your printing company to find out which bleed width they require.

Crop marks and bleed

13.15. How do I find the printed size of a design type?

Here are the printed dimensions of our various print design types:

Showpiece Brochures = 11" x 17"
   
Tri-fold Brochures = 8.5" x 11"
   
Cards = 8.5" x 5.6"
   
Double-Sided Flyers = 8.5" x 11"
   
Single-Sided Flyers = 8.5" x 11"
   
Mini Flyers = 8.5" x 5.5"
   
Newsletters = 8.5" x 11"
   
Fold-Over Postcards = 8.5" x 5.6"
   
Jumbo Postcards = 8.5" x 5.5"
   
Giant Postcards = 8.5" x 11"
   
Panoramic Postcards = 11" x 5.5"
   
Standard Postcards = 5.6" x 4.25"
   
Property Cards = 3.17" x 3.75"
   
Walking Cards =

3.75" x 8.5"

13.16. How do I print a two-page design on both sides of the same piece of paper?

Each printer has a different method for printing on both sides of the paper.

Please see the instruction manual which came with your printer, or check the help menu of the printer software installed on your computer.  in most cases you can also find a copy of your printer's manual on the manufacturer's website.

13.17. My print project looks wrong when I preview, open or print a PDF from my web browser. Why?

The PDF viewer plugins that are built-in to web browsers are sometimes unable to display some elements of some PDF files, and so do not always correctly display or print PDF files.  Other third-party tools (tools made by companies other than Adobe) for viewing PDFs may also exhibit this behavior.

If you are using a web browser, previews of projects built with our newer print design templates will be displayed in the browser's PDF viewer plugin by default. The steps for downloading a PDF will initially display the PDF in the browser's PDF viewer plugin as well (for the quickest way to preview.)

To correctly view a PDF as it will look when it is printed, and to make sure the PDF will print correctly if you are printing it yourself, download the PDF to your computer, then view it in the stand-alone version of Adobe Reader (free.) Double-clicking on the downloaded PDF (as seen on your desktop or in a folder on your computer) should open it in Adobe Reader if you have Adobe Reader installed.

(Background: Prior to Chrome version 42, you could disable Chrome's PDF viewer, which would allow Chrome to use Adobe's own PDF Reader plugin for Chrome. However, in Chrome 42 and beyond, the NPAPI standard, which supports older-style browser plugins such as the Adobe Reader plugin, has been deprecated. Other browser's are making similar changes soon, if they haven't already. For this reason, the stand-alone version of Adobe Reader is the most accurate way to view and print PDF files.)

13.18. How can I find designs which use less ink or toner?

To locate design templates which use less ink or toner when printing yourself, log in to the Design Center and follow these steps:

  1. Just to the left of center at the top of any page, click on "Designs".

  2. In the search box, near the upper-right of the page, enter "low ink" or "low toner". 

    Low Ink search

  3. The search results will display thumbnail images of design templates which use less ink or toner. You can preview and/or select design templates within the search results.

Low Ink search results

14. Every Door Direct Mail (EDDM)

14.1. What is Every Door Direct Mail (EDDM)?

The U.S. Postal Service describes their Every Door Direct Mail (EDDM) service as follows:

"Our online tool helps you choose mailing routes by neighborhood, ZIP Code™, city, or a target area around your business. The tool even identifies the number of active households and businesses in your chosen areas to estimate postage... Every Door Direct Mail enables you to extend your customer reach via saturation mail without the need for mailing lists, permits, and the associated fees. With Every Door Direct Mail, you create a saturation mailing without applying individual names and addresses to each mailpiece."

Our Giant Postcard design, sized at 8.5" x 11", has been optimized for use with this service. You can submit your postcard for printing exclusively through Expresscopy.com, who will bundle and drop-ship your order quickly for you to deliver to your local post office.

There are two options for using this program:

Every Door Direct Mail – Retail® - Most local businesses choose this service. It's the simplest, most cost-effective option. Every Door Direct Mail – Retail lets you send up to 5,000 mail pieces per day and doesn't require you to purchase a postage permit. What's more, you take your mailings right to the front counter of the Post Office™ that serves the neighborhoods you want to reach. You can pay for postage with cash, check, or debit card.

Every Door Direct Mail - This option is designed for businesses that want to send larger mailings. You submit your mailing at a Business Mail Entry Unit (BMEU).

Either option can work for you. Not sure how to use Every Door Direct Mail? Here is a quick overview:

  1. Start by obtaining a mail permit from the USPS. Have your permit number readily available when you create your postcard in the Design Center. (Already have one? Great! Move on to Step 2. If you intend to use EDDM Retail, a mail permit is not needed and you can move on to Step 2, as well.)

  2. Register for a USPS Business Customer Gateway account. See this FAQ entry for more detail. (Already have one? You're on your way, just log in and move on to Step 3.)

  3. Define who you want to reach using the Every Door Direct Mail Simplified Mailing tool located online in the Design & Prepare section of your USPS Business Account. From here you can see how many postcards you will need to have printed and your estimated postage costs.

  4. Print your facing slip, which you will need when submitting your postcard to the post office.

  5. Now, using our EDDM-optimized Giant Postcard design, upload your pictures and enter your copy. Include your mailing permit information where indicated if using BMEU instead of EDDM Retail. See this FAQ entry for more detail.

  6. Send your finished postcard directly to Expresscopy.com for prompt service by selecting "Print Options" from the Project Overview page. Click the Expresscopy.com icon to process your print order.

  7. Once you receive your print shipment, take your facing slip (from Step 4) and your postcards to your local post office for delivery.

For the most current information about Every Door Direct Mail (EDDM), please visit one of these two pages on the USPS website:

USPS - Every Door Direct Mail®

Every Door Direct Mail® Online Mapping Tool

14.2. What are the benefits of using EDDM?

Every Door Direct Mail enables you to extend your customer reach via saturation mail without the need for mailing lists, permits, and the associated fees. With Every Door Direct Mail, you create a saturation mailing without applying individual names and addresses to each mailpiece.

Our Giant Postcard design, sized at 8.5" x 11", has been specifically designed and optimized for use with EDDM. You can submit your postcard for printing exclusively through Expresscopy.com, who will bundle and drop-ship your order quickly for you to deliver to your local post office. This can make effectively reaching your target market more efficient and affordable.

14.3. How can I get started using EDDM?

  1. To get started using EDDM, first visit the USPS Business Customer Gateway.

  2. If you don't already have Business Customer Gateway account, click "Register for free". If you already have an account, log on in.

  3. Once you're logged in, under "Mailing Services" click on Every Door Direct Mail.

  4. Decide whether you want to use "Retail" (mailings are taken to the local Post Office® retail unit for processing) or "BMEU". (Mailings are prepared for processing at a Business Mail Entry Unit or BMEU).

  5. Follow the USPS instructions for the type of EDDM you want to use. After logging in to the USPS Business Customer Gateway you can then use this link to get started.

Once you're set up with the USPS you're ready to select an EDDM postcard from our Design Gallery.

14.4. Can your print partners print my EDDM postcards?

Yes. You can submit your EDDM postcards for printing exclusively through Expresscopy.com. They will quickly bundle and drop-ship your order for you to deliver to your local post office.

14.5. How can I have my EDDM permit number printed on my postcards?

When creating or editing a postcard which has been optimized for EDDM, you'll encounter a field labeled "EDDM Retail or Add Permit No. (Permit No. for non-local delivery only)".

This field will be prepopulated with this text: "EDDM Retail or Permit No."

If you're using Retail EDDM, delete " or Permit No." from the field, leaving only the phrase "EDDM Retail."

If you're using EDDM through BMEU, delete the entire contents of the field and enter your USPS Standard Mail® permit number.

The contents of the field will be printed on a permit built-in to EDDM-optimized design templates.

Note: Be sure to preview and carefully review all aspects of your project before submitting the postcard to Expresscopy.com. You are responsible for ensuring all of the content of your postcard is correct before you place a print order. Refunds or free reprints will not be provided for typos or incorrect information submitted to our print partners.

14.6. What are the costs of using EDDM?

For Every Door Direct Mail (EDDM) rates and pricing, please visit this page on the USPS website.

Alternatively, you can call 877-747-6249 or contact your local post office.

14.7. Where can I find more information about EDDM?

For the most current information about Every Door Direct Mail (EDDM), please visit one of these two pages on the USPS website:

USPS - Every Door Direct Mail®

Every Door Direct Mail® Online Mapping Tool

15. Postal Indicia

15.1. What are postal indicia?

Postal indicia, which are also called postal permit imprints, are imprinted designations on mail that denotes postage pre-payment. Postal indicia are printed in the upper right corners of mail pieces in place of postage stamps. Postal indicia indicate whether the mailing is first class or standard as well as showing the post office of origin and the account permit number.

15.2. What are the benefits of uploading postal indicia?

Using postal indicia gives your marketing pieces a professional look and saves time in applying postage to each marketing piece. You may save money if you qualify for bulk mailing rates.

15.3. Where do I get postal indicia and a permit number?

Contact your local post office or apply for a permit imprint on the USPS website.

15.4. How do I make postal indicia?

Postal indicia can be made by creating an image file (in formats such as PDF or JPEG) with your postal permit information.

USPS instructions for designing Postal Indicia, with examples, are found here.

15.5. What type of file should the postal indicia be?

The indicia files can be any of the image formats supported by the Design Center.

15.6. What size should the postal indicia file be?

For best results, your postal indicia should be a 150dpi image at least 200 pixels wide by 100 pixels high, with a width-to-height ratio of 2:1.

15.7. How do I upload postal indicia to use on my marketing pieces?

After logging in to the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info":

    Business Info

  3. Under "Postal Indicia", click on "Click to Upload":

    Upload postal indicia

  4. In the resulting dialog box, locate and select your Postal Indicia file on your computer, then click the "Open" Button.

  5. Your Postal Indicia image will be uploaded.

  6. If the image is outlined in red and shows an exclamation point within a yellow triangle, you'll need to crop the image:

    1. Hover your mouse cursor over the image, then click on the crop icon that appears over the lower part of the image.

    2. Click and drag the edges of the cropping box (dotted lines) to resize the cropping box. Click and drag in the center of the cropping box to reposition it.

    3. When done, click the "Crop" button.

  7. Click the "Save" button:

    Save business info

The postal indicia will now be automatically included when you create projects using mailable design templates (e.g. postcards.)

15.8. Do your print partners support postal indicia?

Yes. Our print partners can print your postcards with your postal indicia.

15.9. Can I mail my pieces with postal indicia through your print partners?

No. Since the mail pieces bearing postal indicia can only be mailed at the Post Office where the permit was issued, our print partners cannot mail the pieces for you if you've submitted the project with the Postal Indicia included. 

Our print partners can mail the printed pieces to you so that you can take them to the correct Post Office for mailing.

15.10. How do I change my Postal Indicia after I have uploaded it to my profile?

To change your postal indicia, first delete the current indicia image, then follow the same steps for uploading postal indicia. The new postal indicia will automatically replace the previous one in existing and future projects.

15.11. How do I delete my postal indicia if I no longer want to use it?

After logging in to the Design Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info":



  3. In the upper-right of the Business Info page, under "Postal Indicia", hover your mouse cursor over the indicia image, then click the trashcan icon that appears over the lower part of the image: 

    Delete indicia

  4. Click the "Save" button at the bottom-right side of the screen:

    Save business info

15.12. Why is white space added to the side and/or top of my postal indicia image?

The dimensions of the postal indicia area in all our mailable design templates are standardized to a 2:1 ratio.  This allows you to upload and crop your indicia image once, instead of having to redo it for every project.

To make sure your indicia image will work properly for all mailable design templates, we may need to add white space to the top and/or left side of the image after you crop it.

15.13. Why can't I recrop my postal indicia image?

The dimensions of the postal indicia area in all our mailable design templates are standardized to a 2:1 ratio.  This allows you to upload and crop your indicia image once, instead of having to redo it for every project.

To make sure your indicia image will work properly for all mailable design templates, we may need to add white space to the top and/or left side of the image after you crop it.  To do this we create a new image.  Since this is a new image, the original image is not available for cropping.

Instead of recropping the image, you can delete the image, then re-upload your original indicia image and crop it again.

15.14. What are the costs of using postal indicia?

Contact your local Post Office or view the most current rates on the USPS website by clicking here.

15.15. Where can I find more information about postal indicia?

For the most current information contact your local Post Office or visit the USPS website.