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Homes.com Marketing Center FAQ

Homes.com Marketing Center FAQ

Frequently Asked Questions and Answers about the Homes.com Marketing Center

1. Account Information & Profile

1.1. How do I add or change my agent photo?

After logging in to the Marketing Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Profile".

    Profile

  3. On the right side of the page, under "Photo" click on the phrase "Click to Upload". (In some browsers you can drag your image onto the phrase "Click to Upload" to upload the image.)

     Upload

    1. If you are replacing an existing photo, first hover your mouse cursor over the existing photo and click the trashcan icon to remove the existing image. The "Click to Upload" link will then become visible.

  4. Navigate to the folder on your hard drive which contains your agent photo.

  5. Double-click on your agent photo file to select it (or click once on it and then click the "Open" button.)

  6. Crop the image to your liking:

    1. Hover your mouse cursor over the image, then click the crop icon that appears over the bottom of the photo.

       Crop

    2. Click and drag the corners of the cropping area (dotted lines) to resize it. 

      Resize

    3. Click and drag inside the cropping area to reposition it.

      Reposition

    4. Click "Crop" to preview the change.

       Crop button

    5. If you're happy with the preview, click the "Save" button. Otherwise repeat steps 'a' through 'e' to recrop it. Save profile

Your agent photo will now be automatically displayed in any design type which includes space for an agent photo.

You'll also be given an opportunity to change and/or crop the photo on a per project basis while creating or editing a project. The steps to change the agent photo while creating or editing a project are the same as the steps above, starting from step 3 above.

1.2. How do I add or change my logo?

To upload a new logo, after logging in to the Marketing Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info".

    Business Info

  3. If there is no logo present yet, skip to the next step. If there is a logo present that you wish to replace, hover your mouse cursor over the logo (near the right side of the page) to display the trashcan icon, then click the trashcan icon to remove the existing logo.

     Delete existing logo

  4. In the box labeled "Logo", click the phrase "Click to Upload".

     Upload logo

  5. In the resulting dialog, locate the logo file on your computer and double-click on it (or click on it, then click the "Open" button.)

  6. Logos must have dimensions of 2:1 (the logo must be twice as wide as it is high.) If your logo does not meet these dimensions, the cropping tool will launch. You must crop your logo to the 2:1 ratio forced by the cropping tool or it will not display properly in your projects.
    Note: If your logo does not fit, you may need to have a graphic designer create a logo with the required 2:1 dimensions.

    Crop logo

  7. After uploading and cropping your logo, click the "Save" button.

    Save logo

  8. Your logo will now be automatically included in any projects built with design templates that include a logo slot. Existing projects will be updated with the new logo. You'll need to rehost any hosted projects to insert the new logo into previously hosted projects. (The logo will be removed from tours when hosting the tour as unbranded/for IDX.)

If your Marketing Center account is part of a larger Office account, your office may have provided logos for you to choose from. If so, you'll see the "Choose from Library" button under the logo box. To select a provided logo, after logging in to the Marketing Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info".

  3. On the right side of the page, click on the "Choose from Library" button.

  4. Click once on the logo you'd like to use, then click the "Select and Close" button.

  5. Click the "Save" button.

  6. Your existing projects will now be updated with the new logo selection. You'll need to rehost any hosted projects to insert the new logo into hosted projects. (The logo will be removed from tours when hosting the tour as unbranded/for IDX.) Future projects will be created with the newly selected logo.

1.3. How do I add or change my personal contact information?

Your office contact information is set on your Homes.com account.

To change this information, log out of the Marketing Center, return to Homes.com, edit the office contact information in your Homes.com profile, then log in to the Marketing Center again to see the change.

1.4. Where can I find information about Postal Indicia?

Click here to visit the section of the FAQ devoted to information about Postal Indicia.

1.5. What is a "short URL" and why would I want to use one?

The short URL service creates very short URLs (aka 'web addresses', aka 'links') to use in place of a longer URL.

Shorter URLs are particularly useful when sharing projects via Twitter, which limits each post to a maximum of 140 characters.

Using short URLs in projects, in emails, etc. can help cut down on the appearance of clutter as well.

To enable the option to easily use short URLs to share your projects, after logging in to the Marketing Center:

  1. In the upper-right corner of any page, click on your name, then click on "Account Settings".

  2. Under the phrase "Use a short URL when sharing projects" click the menu and change the selection from "No Preference" to "Yes".

  3. Click the "Save" button toward the lower-left of the page.

You'll now see a short URL option after hosting a project.

1.6. What are my payment options when making a purchase?

When making a purchase, your payment options are:

  • Use a credit card or debit card that you've used for a previous purchase.

  • Use funds from your existing account balance (if it is higher than the current total due.)

  • Enter a new credit card or debit card.

Payment Options

Click the dot to the left of an item to select it.  

After making your selection, and/or entering your credit card information, click the "Purchase" button to complete your purchase.  If your purchase is successful, a receipt will be displayed on-screen for you to print.

Existing cards:

  • These are cards you have used in the past, to open your account and/or purchase upgrades.

  • Expired cards are not displayed.

  • Click on the trashcan icon to remove the card from the list (for this and future purchases. Caution: Deleting a card could prevent your account, or year-length upgrade, from being automatically renewed, which could cause an interruption in service.)

Account Balance

  • This is your current account balance. You would have added these funds to your account to be used for premium email, email campaigns, and/or print-to-mail campaigns, as described here.

  • If you select this option for payment, the total due will be subtracted from your current account balance.

  • This option will not be displayed if you have no account balance, or if your current account balance is below the total amount due for this purchase.

Add New Credit Card:

  • Selecting this option will display a form for entering your credit card information.

  • Uncheck the box labeled "Remember this credit card" to prevent your card from being displayed as an option during future purchases. (Caution: Not allowing the card to be remembered will prevent your purchase from being automatically renewed, which could cause an interruption in service.)

    Remember credit card

1.7. How do I log out of the Marketing Center?

To logout of the Marketing Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Log Out". Log out

If your session is inactive for two hours (if you don't click on anything for two hours) you will be automatically logged out. This is done to protect your account in case you are working with the Marketing Center from a public computer (such as at a library or internet cafe) and forget to log out before leaving.

2. Creating & Editing Projects

2.1. Where do I start?

To create an account on the Marketing Center, start by logging in to your account on Homes.com.

  1. Near the top-left of the page, click the menu caret (downward pointing triangle) between "HomesConnect" and "Dashboard", then click "Listings" on the resulting menu:



  2. Locate the listing that you want to create marketing materials for.  In the far right column ("Actions") click on the "Select an Action" menu for the listing, then click "Send to Marketing Center" on the resulting menu:



  3. Use the slider below the images to select a design.  When the design you want to use is centered (e.g. "Flyer 2" in the image below), click the "Send To Marketing Center" button:



  4. You'll now be logged into the Marketing Center. (If this is your first time logging into the Marketing Center you'll be presented with Terms of Use to accept. You'll only have to do this once.)   You'll be on the first step of creating a project.

  5. Give the project a name, enter a name for the project folder, or select an existing project folder to keep the project in.  ("Project description" is optional. It is for your notes only.  The description will not appear on your finished project.)

  6. Make sure the box for "Include data from Homes Listing Data, Listing ID nnnnnnnn" is checked, then click the "Save and Continue" button:



  7. Arrange your photos as you'd like for them to be in the project, and crop photos if needed.  (For instructions on how to do either, please see the "Working with Images" section of this FAQ.)

  8. After clicking "Save and Continue" on the photos page, check the contents of the text fields.  Make any changes or additions needed, then click "Save and Continue".

  9. Make any changes needed to your agent information, then click "Save and Continue."

  10. Please be sure to preview your project before printing or distributing it.

To log in to the Marketing Center without sending Listing Data (to enter all info and upload photos yourself):

  1. Near the top-left of the page, click the menu caret (downward pointing triangle) between "HomesConnect" and "Dashboard".

  2. In the resulting menu, click on any of the options under "Marketing Center".  "Projects" will take you to your existing projects, "Designs" will take you the design gallery where you can select a template for your next project and "Profile" will take you to the profile area of your account. 



See also "How do I create a new project?"

2.2. Which web browser(s) can I use to work with the Marketing Center?

The Marketing Center works best with Google Chrome.

Microsoft Internet Explorer 11, MS EdgeSafari 6.0.0 or later, Mozilla Firefox 10.0 or later, Opera, and Konquerer will work for most functions, but may have difficulties with other functions.

The AOL Browser and MSN Browser will not work with the Marketing Center. For AOL and MSN users, we recommend using the web browser which came free with your computer (Internet Explorer for Windows, Safari for Mac), or Google Chrome.

Note:  Microsoft no longer provides updates or support for versions of Internet Explorer other than 11.

If you are using Windows 10 you can upgrade to the latest available version of IE by running Windows Update or you can download and install Internet Explorer 11 by visiting http://www.microsoft.com/windows/ie/. (Internet Explorer 11 is not available for versions of Windows prior to Windows 10.)

2.3. What is a Project Folder?

A Project Folder contains projects related to the same property or subject.

The photos you upload are also organized by project folder.  When working with images there is a menu available to you which allows you to choose which project folder to view images for.

Organizing related projects within the same folder helps in the use of the Phrase Assistant by making it easier to use text from previous projects.


2.4. How do I create a new Project?

Below are the steps to create a new design template from scratch, without data imported from a listing on Homes.com.   For instructions on how to create a project with listing data and photos imported from a listing on Homes.com, please see "Where do I start?"

To start creating a new project, after logging in to the Marketing Center:

  1. Just to the left of center at the top of any page, click on "Designs".

    Design Gallery Access

  2. Search or browse to choose a design template.

  3. When you've chosen a design template you can select it by clicking on the thumbnail image to view a larger image and details about the design, then click the "Select This Design" button.

    Click to Preview or Select

    Alternatively, you can hover your mouse cursor over the thumbnail image, then click the check-marked box that appears over the bottom part of the thumbnail image to select the design.

    Select Design, skipping preview

  4. In the field labeled "Project Name", enter a name for the project in the "Project Name" field (e.g. "Flyer for 1234 Main St.")

  5. In the field labeled "Project Description", enter a description of the project. (Optional. Seen only by you, not included in project.)

  6. On the menu labeled "Project Folder", click on "Select a Folder" to create a new folder, or to select an existing folder to store the project in.

  7. If you do not want the EHO logo displayed in the project (e.g. the project is not intended to promote a property for sale) uncheck the box labeled "Yes, include the Equal Housing Opportunity (EHO) logo in this project." (Please click here for more information about the EHO logo on projects.)

  8. If you do not want the photos in the project automatically cropped, uncheck the box labeled "Automatically crop photos when adding or rearranging." (Note that this option is not displayed for all project types. Some project types do not require image cropping.)

  9. Follow the steps to complete your project. Detailed help for building projects is available in other sections of this FAQ.

Step One

2.5. How do I make changes to a project I've already created, or a project that was autocreated for me?

To make changes to an existing project, take the following steps after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

    Projects

  2. Find the project under "Recent Projects" and click on it. (If the project was autocreated, the project name will be the property address.)  If you don't find the project under "Recent Projects", or if it has been a long while since the project you're looking for was created, scroll down and click on the folder which contains the project you want to edit. (If the project was autocreated, the project folder name will also be the property address.) 



  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

    Click the project

  4. Near the right side of the page, click on the "Edit" button.

    Edit project

  5. Click the "Save and Continue" button until you get to the page containing the text or photo you wish to change. (Alternatively you can also click the rightward-pointing triangle on the right end of progress indicator line near the top of the page, instead of scrolling down to click the "Save and Continue" button.)

    Skip to the page to edit

  6. Make your changes.

    Make your changes

  7. Click the "Save and Continue" button until you are returned to the project overview page again.

    Save and Continue

  8. Click the "Preview" button to view your changes.

    Preview

  9. If you previously hosted the project (or if the project was automatically hosted after being autocreated) be sure to rehost it to send your changes to the hosted version of the project as well.

2.6. I added a listing to my MLS today. When will projects be automatically created for the listing?

If you are in an office or region which uses automated creation of marketing materials we'll automatically create projects for new listings on the night after you add the listing to your MLS site and make the listing active. (In some cases, depending on your MLS and the data vendor that provides the listing data to the Marketing Center, your projects may be created within a few hours of the listing being made active on your MLS.)

If projects have not yet been automatically created for a listing that has been active for more than a day, check to make sure the listing is visible to the public on your company website, and that the listing is correctly associated with you as the listing agent.

2.7. Why is everything in a foreign language?

The text used in Design Gallery previews is the Latin text known as "Lorem Ipsum" which has been used in the print and graphics industries since the 1500s.

Lorem Ipsum is used to show the layout of print and graphic designs, while keeping the viewer's focus on the design elements, instead of being distracted by reading the contents.

You can read more about Lorem Ipsum, its history and use by visiting the following pages:

http://en.wikipedia.org/wiki/Lorem_ipsum
http://www.lipsum.com

While creating and editing your projects, you can click on the "Preview" button in top of the left column to see how your own text and images will appear in the finished project.

2.8. How do I know where in the design my photo(s) or text will appear?

When creating a new project, or editing an existing project, you'll see a layout image in the left column which shows where each photo and text field will appear in the finished product.

If the text in the image in the left column is too small to see, click "View Layout" above the image to see a larger version of it.

View Layout

2.9. How can I check the spelling in projects I create?

Most web browsers now have spell-check functionality built-in. Misspelled words in editable fields are underlined with a red, squiggly line. When you see the red squiggly line, right-click on the word for spelling suggestions. Click on a suggestion to replace the misspelled word with the suggested word.

Built-in Spellcheck

Internet Explorer 8 and 9 (IE8 and IE9) do not have a built-in spell-check tool. For IE8 and IE9, we recommend installing the add-on called "Speckie." Click here to visit the Speckie download page.  (IE10 has spell-check built-in, as seen in the image above.)

2.10. Where do I find the Phrase Assistant?

While editing a project, the Phrase Assistant button is available above the top-right corner of each text field.

Hover your mouse cursor over a text field to make the Phrase Assistant button visible. The Phrase Assistant button looks like a piece of paper with a quill. Click on it to launch the Phrase Assistant.

Phrase Assistant button

The "Your Phrases" option on the "Source" menu contains all phrases you've entered into projects in the past.

Your Phrases

The "Stock Phrases" option on the "Source" menu contains royalty-free pre-written phrases for you to select from.

Stock Phrases

Check the box for the option to "Show only phrases that will fit the current field" to hide phrases that won't fit the current field you're working with.

Show only phrases that fit

2.11. Where do I find the Article Library?

The Article Library is found within the Phrase Assistant.

While editing a project, the Phrase Assistant button is available above the top-right corner of each text field.

Hover your mouse cursor over a text field to make the Phrase Assistant button visible. The Phrase Assistant button looks like a piece of paper with a quill. Click on it to launch the Phrase Assistant.

Phase Assistant with Article Library

In the Phrase Assistant, click on the menu labeled "Source" and then choose "Articles" to for royalty-free, pre-written articles for you to select from.

Source - Articles

All available articles are displayed by default. Use the "Category" menu to view a specific category of articles.

Choose category

Articles displayed initially may need to be edited to fit the field you're working with. To display only articles which will fit the current field, without a need to edit, check the box labeled "Show only phrases that will fit the current field".

Show only articles that fit

Articles are best suited for the large "Remark" fields in Newsletter and eNewsletter designs.

2.12. Can I move my project to a different folder?

Yes.  After logging into the Marketing Center:

  1. On the main menu at the top of the page, click on "Projects".

  2. Under "Most Recent Projects", click on the project you want to move.  If the project is not found under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that currently contains the project, then click on the project you want to move:



  3. Near the right side of the page, under the "Duplicate" button, click on the word "Move":

    Click Move

  4. Click on the phrase "Select a Folder", then click on the name of the folder that you want to move the project to.  (Click on "Create New Folder" to create a new folder to move the project to):

    Select destination folder

  5. Click the "Move" button:

    Click the Move button

  6. You'll see a success message near the top of the screen. You'll still be viewing the project overview page, but you can see that it is in its new folder by looking at the location displayed just above the phrase "Design Type". (E.g. "Project Folders > Name of New Folder > Name of Project"):

    Successfully moved

2.13. I have a lot of project folders. How can I quickly find the project folder I'm looking for?

You can search or browse for project folders. If you don't recall the exact name of the project folder you're looking for, using the sorting and filtering options will help you find the folder.

First navigate to the list of Project Folders:

  1. On the main menu at the top of any page, click on "Projects"

  2. Scroll past the "Recent Projects" section to the "Project Folders" section of the page:


Searching

If you know at least one of the words in the name of the folder you're looking for, you can use the "Search Project Folders" field to search for the word. As you type, the list of folders will be reduced to show only folders that include what you've typed, as seen in this example:



Filtering

You can use filters to show fewer folders. For example, if you're looking for a folder containing one or more projects you created yourself, click the "User Created" button to show only folders that contain projects you created yourself. This hides all folders that don't contain any manually created projects. (If you have no automatically created projects, you won't see these filter buttons.):


Conversely, if you're looking for a folder that contains automatically created projects, you can click the "Automated" button to show only folders that contain only automated projects. This hides all folders that don't contain any automatically created projects  (If you have no automatically created projects, you won't see these filter buttons.):


Sorting

You can also sort the folders to help find what you're looking for.  The sorting options work also work with search and filter results.

When you first load the "Projects" page, the folders are sorted with the most recently created folder at the top of the list by default.

To sort by folder name, click on "Name" or on the carets (upward and downward pointing arrows/triangles).  The first click will sort the folders alphabetically in ascending order (e.g. 1,2,3 and A,B,C. Folder names that start with numbers are displayed above folder names that start with letters):


Click again to reverse the sort and display the folder names in descending order (e.g. 9, 8, 7 and Z, Y, X):


You can also sort by the number of automatically created projects in a folder (the gear icon), number of manually created projects in a folder (the pencil icon), or by the date the folder was created:


2.14. I work with a partner. How do I include my partner's name on my marketing materials?

All designs include the ability to display a second agent name. When editing a design, the "Agent" page with contact information includes a field for "Secondary Agent Name".

The contents of the "Name Separator" field that appears below the "Secondary Agent Name" will appear in the project only if you type something in the "Secondary Agent Name" field. The "Name Separator" is "&" by default but you can change it if you wish. You can use other symbols or short words, such as "+", "and", "with" etc.

Secondary Agent Name

2.15. How can I include the EHO (Equal Housing Opportunity) logo on my marketing materials?

EHO Logo

The EHO (Equal Housing Opportunity) logo is built-in to all design templates which are intended for the marketing of properties. In most designs you'll find the EHO logo near the agent information panel on the design, or near the disclaimer.

The Fair Housing Act, Title VIII of the Civil Rights Act of 1968, Appendix I to Part 109 - Fair Housing Advertising, requires the use of the EHO logo or slogan on all advertising materials for residential real estate for sale, rent, or financing. Specifically, it reads:

"§ 109.30 Fair housing policy and practices.

In the investigation of complaints, the Assistant Secretary will consider the implementation of fair housing policies and practices provided in this section as evidence of compliance with the prohibitions against discrimination in advertising under the Fair Housing Act.

(a) Use of Equal Housing Opportunity logotype, statement, or slogan. All advertising of residential real estate for sale, rent, or financing should contain an equal housing opportunity logotype, statement, or slogan as a means of educating the homeseeking public that the property is available to all persons regardless of race, color, religion, sex, handicap, familial status, or national origin. The choice of logotype, statement or slogan will depend on the type of media used (visual or auditory) and, in space advertising, on the size of the advertisement."
Source (PDF, 113KB)

Design templates which are intended for other uses, such as recruiting or greetings, like holiday ecards, do not include the EHO logo.

If you are using a design template for something other than promoting a property (e.g. personal promotion or recruiting) and would like to remove the EHO logo from the project, please click here.

2.16. How can I remove the EHO (Equal Housing Opportunity) logo from my marketing materials that are not being used to market property?

EHO Logo

If you are using a design template for something other than promoting a property (e.g. personal promotion or recruiting) and would like to remove the EHO logo from the project you may do so.

When creating or editing a new project based on a design template which is intended for marketing properties, the first page you see when creating or editing a project (the "Info" page) will include a checkbox labeled "Yes, include the Equal Housing Opportunity (EHO) logo in this project." Uncheck that box to omit the EHO logo from the project.

Omit EHO logo

Please note: If you are marketing a property within The United States, you are required by law to include the EHO logo or slogan on all marketing materials for that property. The Fair Housing Act, Title VIII of the Civil Rights Act of 1968, Appendix I to Part 109 - Fair Housing Advertising, requires the use of the EHO logo or slogan on all advertising materials for residential real estate for sale, rent, or financing. Specifically, it reads:

"§ 109.30 Fair housing policy and practices.

In the investigation of complaints, the Assistant Secretary will consider the implementation of fair housing policies and practices provided in this section as evidence of compliance with the prohibitions against discrimination in advertising under the Fair Housing Act.

(a) Use of Equal Housing Opportunity logotype, statement, or slogan. All advertising of residential real estate for sale, rent, or financing should contain an equal housing opportunity logotype, statement, or slogan as a means of educating the homeseeking public that the property is available to all persons regardless of race, color, religion, sex, handicap, familial status, or national origin. The choice of logotype, statement or slogan will depend on the type of media used (visual or auditory) and, in space advertising, on the size of the advertisement."
Source (PDF, 113KB)

2.17. I've changed the text in the listing on my listing site. How do I update the text in the Marketing Center projects that were autocreated for this listing?

Once a listing project has been auto-created in your Marketing Center account, with the text and photos that you first posted to your listing, changes you make to the text in your listing on your listing site will automatically be made to the Marketing Center projects that were automatically created for that listing.  The changes you made to the text on the listing on your listing site will be updated in your projects overnight, and the projects will be automatically rehosted for you.

If you would prefer not to wait for the automated overnight update, you can also manually edit your projects and then rehost them.  Please see: How do I make changes to a project I've already created, or a project that was autocreated for me?

If you've also updated photos in a listing on your listing site, please see: I've changed the photos in the listing on my listing site. How do I update the photos in the Marketing Center projects that were autocreated for this listing?

2.18. How can I delete a project when I no longer need it, or to have it recreated automatically from the listing?

To delete a project, after logging in to the Marketing Center:

  1. In the main menu on the top of any page, click "Projects".

  2. Find the project under "Recent Projects" and click on it. (If the project was autocreated, the project name will be the property address.)  If you don't find the project under "Recent Projects", or if it has been a long while since the project you're looking for was created, scroll down and click on the folder which contains the project you want to edit. (If the project was autocreated, the project folder name will also be the property address.)

  3. Hover your mouse cursor over the thumbnail image for the project that you wish to delete.  A bar with a trashcan and an arrow will appear over the lower part of the thumbnail image.  Click the trashcan icon.

    Note the caution message, warning you that this action cannot be undone, and that no backups of your project will be kept.  If you're really sure that you want to delete the project, and that you'll never want to get it back, click the "Delete Project" button to confirm.

Note: If this was an auto-created project, and if the listing is still active, the project will be automatically recreated during the next synchronization between systems.  These syncs take place overnight, every night.

2.19. Can I change the order of slides in a tour after I've created the tour?

Yes. Please see How can I change the order of photos in a project?

2.20. I'm using fewer characters than the maximum allowed, so why isn't all my text showing?

A character count is an estimate of the number of characters that can fit in a text box, based on the size of the text box.

Character counts are provided as a general guide to let you know the approximate number of characters that you can include in a text box. We take the total size of the text box and estimate the number of characters that will fit in the box by using average character sizes. If you use characters that are larger than average (e.g. ALL CAPS), fewer total characters will fit in the box.

Remember the following when using character counts:

  • The character count is an estimate, not an exact number. There is no guarantee that the actual number of characters that fit in a text box will be the same as the estimate.

  • The size of individual characters varies. For this reason, an "i" will use less space than an "M" or "W".

  • Capital letters take up more space than lower case letters, and will greatly reduce the total number of characters that will fit. Readability studies show that text in all capitals is more difficult to read than text with upper and lower case, so be judicious in using upper case/all caps.

  • A blank line uses up space and reduces the number of characters available. Using line breaks for paragraphs or double-spacing will greatly reduce the number of characters that will fit.

Most importantly, always preview your project before publishing or sending to a commercial printer.

2.21. When I copy/paste text into my projects, some characters are displayed as question marks. Why?

This problem results from copying text from a rich text environment (such as Microsoft Word) to a plain text environment (such as text fields in forms on web applications like the Marketing Center.)

To avoid this problem:

  1. First go to the "File" menu in Microsoft Word (or other word processing software) and choose "Save as..."

  2. For "Save as type:" select "Plain Text (*.txt)" and click the "Save" button. (You may need to click on "Other Formats" to access the "Plain Text" option.) Be sure to save the file to a place you can easily locate it.

  3. When asked about how to handle formatting changes in the "File Conversion" dialog, leave the "Text encoding:" set to "Windows (Default)", check the box for "Allow character substitution", do not check the box for "insert line breaks", then click the "OK" button.

  4. Close Microsoft Word, then go to the folder you saved the plain text file to. Double-click on the text file to open it.

  5. You can then copy and paste from the plain text version of the document directly into your project in the Marketing Center.

For projects already exhibiting the problem, simply delete the character which is being rendered incorrectly and retype it. Click the "Save and Continue" button to save the changes. Check the results of the change by clicking the "Preview" button near the top of the left column of the page.

2.22. What is a "QR code" or "matrix barcode"?

Barcode designs take advantage of smartphone technology to optimize your clients' experience, allowing you to seamlessly connect your print and online marketing. Clients use a barcode reader application on their smartphones to scan the barcode on your project, which directs them to a website with more information about your listing or business. It's a great way to tie your favorite print marketing pieces to your online marketing strategy, without skipping a beat.

Barcode designs are available for both Flyers and Postcards. To utilize this feature, simply create a custom barcode using an online barcode creator, save the barcode to your computer, and upload it as an image in the design's barcode space. You can choose from multiple types of barcodes. The samples shown in our Design Gallery use QR (Quick Response) codes, like the one shown below.

Scan with your smartphone or click to mimic scanning

For more information please see these related entries:

Can I use a QR code or other matrix barcode in my projects?

How can I create a QR code image to share a project I created?

2.23. Can I use a QR code or other matrix barcode in my projects?

Yes. Flyer and Postcard design templates with room for a QR code, or other type of matrix barcode, are found in the Design Gallery by searching for: QR Code

Search for QR Code

Each of the designs displayed by searching for 'QR Code' have a space for your uploaded barcode image.

2.24. How can I create a QR code image to share a project I created?

After hosting a project, you'll see a QR code image under "Links & Tools" in the Actions column.

To locate the QR code image for a hosted project, after logging in to the Marketing Center:

  1. In the main menu, click on "Projects".

    Projects

  2. Click on the folder that contains the hosted project.

    Click Project Folder

  3. Click on the project.

    Click the project

  4. Near the middle of the page, click on "Links & Tools".

    Links & Tools

  5. In the "Actions" column, click on the tiny QR code image. This will open a smaller window displaying your QR code image.

    Click QR icon

  6. Right-click on the QR code image and choose "Save Picture As..." (or equivalent. Wording varies by browser.)

    Right-click to download

  7. Save the image to your computer.

You can now use that QR code image on a web page, on a flyer or postcard etc. Click here for information on how to find designs that are specially designed for including a QR code.

2.25. How can I use the ® (R in a circle) registered trademark symbol in my projects?

If you are using a Windows computer with a full-sized keyboard which includes a number pad, you can 'type' the ® (R in a circle) registered trademark symbol:

  1. Click inside the field where you want to enter the symbol, to place your cursor.

  2. Hold down the Alt key on your keyboard.  While holding down the Alt key, type the following on the number pad on the right side of your keyboard: 0174

  3. Release the Alt key.  You'll now see the ® symbol appear in the field where you had placed your cursor.

Note: If the steps above do not work on a Windows computer with a full-sized keyboard, make sure your "NumLock" is engaged. (NumLock is a toggle, like the Caps Lock.  Caps Lock allows you to type in ALL CAPS, the NumLock allows you to use the number pad to type numbers.)

If your keyboard does not have a number pad (e.g. you're on a small laptop or netbook), the steps described above won't work with the number keys above the letter keys.  This functionality only works with the number pad.

If you don't have a full-sized keyboard, or if you're not using a Windows computer, you can copy/paste the symbol from this page to your project:

®

2.26. How can I use the ™ trademark symbol in my projects?

If you are using a Windows computer with a full-sized keyboard which includes a number pad, you can 'type' the ™ trademark symbol:

  1. Click inside the field where you want to enter the symbol, to place your cursor.

  2. Hold down the 'Alt' key on your keyboard.  While holding down the Alt key, type the following on the number pad on the right side of your keyboard: 0153

  3. Release the Alt key.  You'll now see the ™ symbol appear in the field where you had placed your cursor.

Note: If the steps above do not work on a Windows computer with a full-sized keyboard, make sure your "NumLock" is engaged. (NumLock is a toggle, like the Caps Lock.  Caps Lock allows you to type in ALL CAPS, the NumLock allows you to use the number pad to type numbers.)

If your keyboard does not have a number pad (e.g. you're on a small laptop or netbook), the steps described above won't work with the number keys above the letter keys.  This functionality only works with the number pad.

If you don't have a full-sized keyboard, or if you're not using a Windows computer, you can copy/paste the symbol from this page to your project:

2.27. How can I make bullet symbols in a project?

If you are using a Windows  or Mac computer with a full-sized keyboard which includes a number pad, you can 'type' the bullet symbol:

  1. Click inside the field where you want to enter the symbol, to place your cursor.

  2. Hold down the 'Alt' key on your keyboard. While holding down the Alt key, type a 7, using on the number pad on the right side of your keyboard. (Mac users, hold down the option/alt key and type the number 8)

  3. Release the Alt key. You'll now see the - symbol appear in the field where you had placed your cursor.

Note: If the steps above do not work on a Windows computer with a full-sized keyboard, make sure your "NumLock" is engaged. (NumLock is a toggle, like the Caps Lock. Caps Lock allows you to type in ALL CAPS, the NumLock allows you to use the number pad to type numbers.)

2.28. I get an error message telling me I need to install or upgrade Adobe Reader. Where do I get Adobe Reader?

Our Print designs require that you have Adobe Acrobat Reader installed to view any completed print design projects.

Acrobat Reader is a free plug-in. You can download and install it from this page on Adobe's website.

2.29. An incorrect location is shown on the map embedded in my project. How can I fix it?

Design templates that include embedded maps are using the Google Maps system to display the embedded map.

If you find that a pin is placed incorrectly for a particular address, you can correct the placement of the pin on the map in your project by utilizing the optional latitude and longitude fields in the design template.

Here is an example of a map pin displayed at a location you may want to change.  For example, you may prefer to show the map pin at the entrance to the driveway, rather than on top of the building as seen here:

Before

First you'll want to get the latitude and longitude for the correct (or preferred) pin location.  To do so:

  1. Keep the property address entered into your project as before:

    Property Address

  2. Click here to open latlong.net in a new tab or window.

  3. On the home page at latlong.net, in the field labeled "Place Name", enter the address of the property, then click the "Find" button (be sure to include the city and the two-letter state or province abbreviation, e.g. Anytown, NY):

    Find

    The map pin shown on latlong.net will initially be displayed at, or near, the same incorrect location where it appeared in your project.

  4. Near the left side of the page, on the resulting map, use the zoom tool to zoom all the way in, so you can accurately reposition the map pin:

    Zoom

  5. Click the spot on the map where you want the map pin to appear. The pin will move to the spot you clicked on. The latitude and longitude for the new pin location will be displayed:

    Repositioned map pin

  6. Copy the contents of the "Latitude" field from latlong.net and paste it into the "Latitude" field in your project. Next, also copy the contents of the "Longitude" field from latlong.net and paste it into the "Longitude" field in your project (be sure to include the leading dash "-" on the latitude when you copy/paste):

    Latitude and Longitude

    Note: You must enter both the latitude and the longitude to successfully reposition the pin on the map.

  7. Preview your project to see the map pin in the corrected location:

    After

Reminder: After editing a hosted project, you'll need to rehost the project to send your changes to the hosted copy of the project.

2.30. Sometimes the pages don't load completely or I get a "timed out" error. Why?

Slow or intermittent connections can cause pages to fail to load completely or to timeout. The minimum connection speed for working with the Marketing Center is a 56k dial-up connection. Broadband or High Speed internet connections are recommended. (Cable, DSL, T1, Fiber Optics, etc.)

There are a number of different problems which can lead to timeout errors or being logged out prematurely.

Below are possible causes and steps you can take to alleviate these problems:

  1. Unsupported browsers can cause these problems.
    1. Make sure you're using one of the browsers supported by the Marketing Center.

  2. Your browser's cookie store and/or cache may've become corrupted. The links below provide instructions on how to clear your browser's cache. When following the steps also select the option for clearing cookies. Clear your browser's cookies and cache, then restart your browser by closing all open browser windows, then open a new browser window.

  3. The security settings in your browser may be too strict. If you've changed the security settings in your browser to something more strict than the default settings you may need to add an exception for our site.

    Here are the steps for Internet Explorer 8, 9 and 10:

    1. Click the "Tools" menu.

    2. Click "Internet Options" at the bottom of the "Tools" menu.

    3. Click the "Security" tab.

    4. Click the large green check mark labeled "Trusted Sites."

    5. Click the "Sites" button.

    6. Make sure the box is unchecked for "Require server verification (https:) for all sites in this zone."

    7. In the box labeled "Add this website to the zone:" type the following: *.imprev.net

    8. Click the "Add" button.

    9. Click the "Close" button.

    10. Click the "OK" button.

    Here are the steps for Firefox:
    1. Click the "Tools" menu.

    2. Click "Options..." near the bottom of the "Tools" menu.

    3. Click on "Content."

    4. Click the "Exceptions..." button to the right of "Block pop-up windows."

    5. In the box labeled "Address of web site:" type the following: *.imprev.net

    6. Click the "Allow" button.

    7. Click the "Close" button.

    8. Click the "Exceptions..." button to the right of "Load images automatically."

    9. In the box labeled "Address of web site:" type the following: *.imprev.net

    10. Click the "Allow" button.

    11. Click the "Close" button.

    12. Click on "Privacy."

    13. Click the "Exceptions..." button to the right of "Accept cookies from sites."

    14. In the box labeled "Address of web site:" type the following: *.imprev.net

    15. Click the "Allow" button.

    16. Click the "Close" button.

  4. Some security tools will honor the browser's security settings but many security tools require that you set exceptions in the security software as well.

    1. Check the help menu of your security software or contact the support team for your security software for instructions on setting exceptions for particular sites. You want to add an exception for *.imprev.net.

  5. Your internet connection may be choppy or intermittent.

    1. If you're on WiFi, try moving your laptop closer to the room or closet the WiFi router is in.

    2. For both WiFi and LAN/ethernet (wired) connections, your home/small office router may be in a bad state. Try powering the router off for a full 15 seconds, then power it back on (or ask your office IT staff to do so if you do not have access to the router.)

  6. Your browser may be using a misconfigured proxy server.

    1. Ask your office IT staff or your internet provider's support team if your browser is using a proxy server. If it is, ask how to configure your browser to connect directly to the internet without using the proxy.

  7. Your computer may be infected with malware or spyware which is interfering with our site. Anti-virus software protects against worms, trojans and virii but often fails to protect against common malware and spyware. (Malware and spyware is often installed with ecommerce/online shopping-related tools, addons, extensions, widgets, toolbars etc.)

    1. Use a malware removal tool to scan your system for malware and remove it. We recommend the free tool Microsoft Security Essentials.

If the suggestions above fail to resolve the problem, please contact Customer Support & Member Services for further troubleshooting assistance.

2.31. If I lose my internet connection while working on a project, will I lose my work?

When creating or editing a project your work is saved each time you click the "Save and Continue" button, the "Back" button, the "Preview Project" button or the "Save" button, and/or any of the items on the progress bar shown when creating or editing a project.

Save and Continue Back Preview Project Save

Progress Bar

Note: the above refers to the buttons in the body of the pages on the Marketing Center site shown in the image above.  Clicking "Back" or "Next" on your web browser's toolbar will not save your work.

2.32. Can multiple agents share an account?

An account on our system gives a single agent access to create unlimited marketing materials on his/her own behalf.

If multiple agents want to create marketing materials under their own names, then each agent will need to have his/her own account.

An account does allow for co-listings for two-person teams. A second agent name may be added to the contact information shown on the marketing materials. See this entry for more details: I work with a partner. How do I include my partner's name on my marketing materials?

Some of our product types include templates with a landscape oriented photo which is good for photos of two agents together. Search the Design Gallery for keyword "team" or "landscape agent photo" to find these designs.

2.33. Can I change the fonts or colors in a design template?

No. The Marketing Center does not allow you to modify fonts or colors.

Our highest priority is to provide professional designs that are easy to use with your own text and images.

Each design template is created by graphic design professionals who have selected the best combination of fonts and colors to ensure agency-quality results.

2.34. Can I change the text size or font size used in the designs?

No. Our designs use dynamic font sizes which automatically adjust according to the amount of text used in a particular field. Therefore, the font sizes cannot be altered from within the Marketing Center.

Our highest priority is to provide professional designs that are easy to use with your own text and images.

Each design template is created by graphic design professionals who have selected the best combination of fonts, sizes and colors to ensure agency-quality results.

2.35. I like the designs, but I'd like to make some changes to them before I use them. Is that OK?

No. All designs are copyrighted and you may not modify, copy, or reproduce the designs or infringe on the owner's copyright in any manner. All text, images, graphics, logos, button icons, software, and any other content on this Site ("Material") are protected by United States, foreign and international copyright, trademark, patent or other proprietary rights and laws.

Permitted Site Use
As defined in our Terms of Use, you may use this Site for the online creation and publication of professional marketing materials, marketing collateral and advertising ("Projects") using only such Material that is specially designated and authorized to be used for such purposes by the owner(s) of that Material. Imprev reserves all the rights in and to all other Material contained in this Site.

2.36. Why are some things missing from a page in the Marketing Center site, or the layout looks all wrong?

There are a few things that could cause the Marketing Center to display incorrectly in your browser. Below are ways to check and fix the most common causes of such problems.

Make sure you're using a supported browser.


Make sure your browser is set to the default zoom level (100%).

In most browsers you can do this by holding down the 'Alt' key on your keyboard while tapping the 0 (zero) key once. (In some browsers either zero key will work, but in Internet Explorer you'll need to use the zero on the main keyboard, not on the number pad.) If Alt+0 does not work, check the tools and/or settings menu in your browser for zoom settings.


Make sure a browser add-on is not interfering with websites you visit.

See your web browser's help menu for instructions on how to start your browser without add-ons or extensions to discover if an add-on is the cause of the trouble.


Make sure your computer is not infected with malware. Malware can interfere with the display and functionality of some websites.

Not all anti-virus software can also identify and remove malware. For Windows, try the free tool Microsoft Security Essentials to find and remove malware, even if you're already running an anti-virus tool.


For Internet Explorer 9 (IE9) make sure your browser is in IE9 default browsing mode, not compatibility mode.

(Note: If you are using Internet Explorer 10 [IE10] please substitute "Internet Explorer 10" for "Internet Explorer 9" and "IE10" for "IE10" in the text and images below.)

  1. Tap the F12 key on your keyboard to open the Developer tools.

  2. Near the bottom of the browser, click on the phrase "Browser Mode".

  3. In the resulting menu, click on "Internet Explorer 9":

    Browser mode

  4. Next click on the phrase "Document Mode".

  5. In the resulting menu, click on "Internet Explorer 9 standards (Page default):

    Document Mode

  6. Tap the F12 key again to close the Developer tools

 

Make sure Internet Explorer is not set to force all sites into compatibility mode.

  1. Click anywhere in Internet Explorer (to make sure it is the "Top" window.)

  2. Tap and release the 'Alt' key on your keyboard.

  3. Click on the 'Tools' menu which will now be visible near the top of your browser window.

  4. Click on 'Compatibility View Settings' (about halfway down the menu.)

  5. Make sure 'Display all websites in Compatibility View' is NOT checked:

    Uncheck force compatibility mode

  6. Click the "Close" button.

3. Working with Images

3.1. Where can I find the Photo Manager tool?

To locate the Photo Manager, after logging in to the Marketing Center:

  1. Near the upper-right corner of any page, click on your name.

  2. Click on "Manage Photos":

    Manage Photos

  3. You'll now be in the Photo Manager, with your project folders displayed (if any.)  You can view photos from projects, view favorites, or create and maintain photo albums (separate from the project photos.)  As with project photos, images in photo albums can be used in any project.

    Photo Manager

3.2. How do I upload photos directly to a project?

When creating or editing a project which includes slots for property photos, you'll reach a page which will allow you to upload photos.

When on a "Photos" page, while creating or editing a project:

  1. Near the right side of the page, click on "Add Photos":

    Add Photos

  2. Click on "My Computer":

    My Computer

  3. Click the "Select File(s) to Upload" button. (In some browsers this step will be taken for you automatically. If so, you'll know because you'll see the contents of a folder on your computer displayed, on top of this dialog):

    Select files to upload

  4. Use the resulting dialog to locate the image file on your hard drive, memory card, camera or USB thumb drive.

    Click the image file to select it. Hold down the CTRL key or Shift key while clicking to select multiple images for upload.

    After selecting images click the "Open" button. The images will be uploaded.

    When uploading is complete, all items in the "Transferred" column will show "100.0%", the "Status" column will show "Complete", and the "Action" column will show a check mark. Click the "Close" button to return to your project.

    Upload Progress

  5. If you uploaded multiple photos, they have been added to the project. Drag and drop images to rearrange them:

    Drag and drop to reorder

  6. If the option to automatically crop photos for this project is enabled, the photos will be cropped for you, as you add them to the project. (See "How can I enable or disable the automatic cropping of images?" for more info.)  You can use the cropping tool to recrop an image, if the automatically selected cropping is not to your liking.

    However, if the option to automatically crop photos for this project is disabled, images that need to be cropped (to prevent stretching or squishing of the image in the final project) will be highlighted with a red outline, and the 'Crop' icon for the image will be highlighted in red. If the dimensions of the image differ significantly from the dimensions of the photo slot, the image will also appear stretched or squished.

    (Note that the option to automatically crop photos is not displayed for all project types. Some project types do not require image cropping.)

    To launch the cropping tool for an image, click on the thumbnail, or click the crop icon that appears below the thumbnail:

    Please crop

3.3. How can I create a photo album to store images separately from projects?

You can create photo albums, separate from and in addition to, project photo folders.  Photos in photo albums can be added to any project.

To create a photo album, after logging in to the Marketing Center:

  1. Near the upper-right corner of any page, click on your name.

  2. Click on "Manage Photos":

    Manage Photos

  3. Click on the "Albums" tab.

  4. Click on the photo album icon with the plus (+) symbol:

    Click to Add an Album

  5. Enter a name for the new album, then click the "Save and Continue" button:

    Save and Continue

  6. You'll be taken to the newly created album. Click the plus (+) symbol, or click the "Add Photos" button, to add photos to your new photo album:

    New, empty album

3.4. How can I change the order of photos in a project?

When on a "Photos" page, while creating or editing a project, you can drag images from one photo slot to another to reorder:

Drag and drop to reorder

You can also click the replace button, under any thumbnail, to select a new image from another source (project photos, photo albums, favorites, stock photos, Dropbox etc.):

Note: If the option to automatically crop photos for this project is enabled, the photos will automatically be recropped when you move them from one slot to another.  If the option to automatically crop photos for this project is disabled, you may need to recrop one or more photos after moving a photo from one slot to another. (See "How can enable or disable the automatic cropping of images?" for more info.)

Replace

Use the "View Layout" link near the top of the left column, and/or the "Preview Project" button at the top of the left column, to see where each photo will appear in the final project.

3.5. Where can I find the royalty-free stock photos?

When creating or editing a project which includes slots for property photos, you'll reach a page which will allow you to upload photos.

To locate royalty-free stock images, when on a "Photos" page while creating or editing a project:

  1. Near the right side of the page, click on the "Add Photos" button:

    Add Photos

  2. Click on the "Stock Photos" icon:

    Stock Photos

  3. Click the "Show" menu and choose "Stock Images".

    Stock Images

  4. Another menu will appear to the right of the previous menu. Click on it and select a category (e.g. "Architecture".)

    Architecture

  5. Another menu will appear on the line below. Click on it and select a sub-category (e.g. "Interior".)

    Interior

  6. Another menu will appear to the right of the previous menu. Click on it and select a sub-category (e.g. "Dining Room".)

    Dining Room

  7. Images of dining rooms will load below the menus. You can click on the thumbnail images, or the zoom icon below one, to preview a larger version. Click the checkbox for an image to select it.  If selecting multiple images, images will be loaded to the project in the order you select them.  When you've selected your image(s), click the "Add Selected" to add the image(s) to the project:

    Add Selected

3.6. Which image formats/file types are supported by the Marketing Center?

The Marketing Center supports the following image format file types:

  • .bmp (BMP/Bitmap)

  • .gif (GIF / CompuServe Graphics Interchange Format)

  • .jpeg / .jpg / .pjpeg (JPEG / Joint Photographic Experts Group JFIF format)

  • .png (PNG / Portable Network Graphics)

  • .psd (PSD / Adobe Photoshop bitmap)

  • .tif / .tiff (TIFF / Tagged Image File Format)

Many less common image types also supported. Try uploading or ask Customer Support & Member Services.

3.7. What size should my photos be for best results with digital marketing projects?

We recommend images with at least 72dpi (dots per inch) for multimedia/digital designs.  

There is no specific photo size requirement for the image dimensions, but for multimedia projects we recommend images that are at least 1024 pixels on the longest side.  

If you have reason to expect the project may be viewed on a very large screen (such as a television screen used as a computer monitor, websurfing on a "Smart TV", via Apple TV, or Android TV/Chromecast) then we recommend images that are at least 2048 pixels on the longest side.

Images from most digital cameras can be uploaded without first reducing the images in photo editing software.  If you've uploaded a small version of an image, but have a larger version of the image available, try uploading the larger version of the image instead.  

Notes: 

  • Most MLS sites reduce the size and quality of images during upload. For the best quality, use the original images from the camera, not images from an MLS site.

  • Using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need the original large, high quality images from the camera for best quality in your projects.

  • Images files must be smaller than 25MB. Larger file sizes cannot be uploaded.

3.8. What size should my photos be for best results with printable marketing projects?

We recommend images with at least 150dpi (dots per inch) for printable design types.  

There is no specific photo size requirement for the image dimensions, but for print projects we recommend images that are at least 800 pixels on the longest side. 

Images from most digital cameras can be uploaded without first reducing the images in photo editing software.  If you've uploaded a small version of an image, but have a larger version of the image available, try uploading the larger version of the image instead.  

Notes: 

  • Most MLS sites reduce the size and quality of images during upload. For the best quality, use the original images from the camera, not images from an MLS site.

  • Using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need the original large, high quality images from the camera for best quality in your projects.

  • Images files must be smaller than 25MB. Larger file sizes cannot be uploaded.

3.9. Why does my photo look distorted, pixelated or lossy?

The most common causes of images appearing distorted after upload are:

  • The image uploaded is a low quality image, or is a high quality image but the width and height are too small for quality results. We recommend images with at least 75dpi (dots per inch) for multimedia designs, and at least 150dpi for print designs, for the size of the image within the design.

    There is no specific one-size-fits-all photo size requirement (the size of images in our templates varies from template to template, and photo to photo), but images with at least 1800 pixels on the longest side should be sufficient to avoid invoking the quality alert in most of our templates.

    Images from most digital cameras can be uploaded without first reducing them in photo editing software. If you've uploaded a small version of an image, but have a larger version of the image available, try uploading the larger version of the image instead. 

    (Note: Using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need an original large image.)

  • The image has not yet been cropped, so the image is not the correct dimensions for its place in the template, causing the image to be stretched or squished when previewing or publishing the project. Images that need to be cropped will be displayed with a red dotted line outlining the image slot, and below the thumbnail of the image, the crop button will be red.

To learn how to turn on automatic cropping of images in an existing project, please see "How can enable or disable the automatic cropping of images?"

To crop an image which has already been uploaded, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects".



  2. Click on the folder which contains the project you want to edit.



  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)



  4. Near the right side of the page, click on the "Edit" button.



  5. Click the "Save and Continue" button until you get to the "Photos" page, or click the "Photos" position on the progress bar.

    Photos

  6. Uncropped images have the thumbnail (small version of the image) outlined in red, and below the thumbnail of the image, the crop button is red. To launch the cropping tool, click on the thumbnail of the image, or click on the crop button that appears below the thumbnail:

    Please crop

  7. Click and drag the corners of the cropping area (dotted line) to resize the cropping area.

    Drag to resize

  8. Click and drag in the center of the cropping area to reposition the cropping area.

    Drag to reposition

  9. Click the "Crop" button to save your cropping. (Note: If the image is also too small or too low quality, the thumbnail will still be outlined in red and you'll still see the exclamation point enclosed in a yellow triangle even after cropping it. Hovering over the yellow triangle will display a message warning you that the image is too small.)

    Crop Button

  10. When you've finished cropping images, click the "Save and Continue" button to save all your changes.

    Save and Continue

Note: When rearranging photos, they'll automatically be recropped as you move them, if the option to automatically crop is enabled.  You may need to recrop an image after moving it, if the option to automatically crop is disabled.

3.10. What does the yellow triangle on a photo mean?

An image that is too small or low quality for the photo slot it has been loaded to are marked with a yellow triangle, containing an exclamation point, in the upper-right corner of the thumbnail:

Quality Alert

We recommend images with at least 75dpi (dots per inch) for multimedia designs and at least 150dpi for print designs. Images from most digital cameras can be uploaded without first reducing them in photo editing software. If you've uploaded a small version of an image, but have a larger version of the image available, try uploading a larger version of the image instead. (Note: using photo editing software to enlarge a small image will degrade the quality of the image, not improve it. You'll need an original large image.)

3.11. How can I quickly replace a single image in a project?

To replace a single image in a project, after logging in to the Marketing Center:

  1. On the main menu at the top of the page, click "Projects".

  2. Under "Most Recent Projects" click on the project you're working with.  (If the project is not visible under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that contains the project, then click on the project):



  3. Near the right side of the page, click on the "Edit" button:

    Edit

  4. On the progress bar (below the phrase "Update Project: Project Info") click on "Photos":

    Photos

  5. Under the thumbnail of the image to be replaced, click on the replace button:

    Replace

  6. Click the location that contains the image you want to use (e.g Album Photos):

    Album Photos

  7. Click the check mark under the image you want to use, then click the "Add Selected" button:

    Add Selected

  8. The old photo will be replaced with the new. You may need to crop the new image, as in the example below:

    Please crop

  9. After cropping (if needed), near the lower-right corner of the page, click the 'Save and Continue' button to save your changes:

    Save and Continue

3.12. Can I copy photos from one project to another?

Yes.

  1. On the main menu at the top of any page, click "Projects".

  2. Click on the folder which contains the project you want to add photos to.

  3. Click on the project you want to add photos to. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. Near the right side of the page, click on the "Edit" button.

  5. On the progress bar, click "Photos": 

    Photos

  6. Near the right side of the page, click the "Add Photos" button: 

    Add Photos

  7. Click on the "Project Photos" icon:

    Project Photos

  8. Click on the "Show" menu, then select the name of the folder which contains the project you want to copy images from:

    Select Folder


  9. Select the image(s) that you want to add to the current project.  When selecting multiple images, they'll be added to the project in the order you select them. Click the "Save and Continue" button when you're done:

    Add Selected

3.13. Is there a quick way to add all photos from a folder to a project?

Yes.

This can be quite useful if you're building a project for a property that you've already built other projects for.

After logging in to the Marketing Center:

  1. On the main menu at the top of the page, click "Projects".

  2. Under "Most Recent Projects" click on the project you're working with.  (If the project is not visible under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that contains the project, then click on the project.)

    Click on the project

  3. Near the right side of the page, click on the "Edit" button.

    Click the Edit button

  4. On the progress bar (below the phrase "Update Project: Project Info") click on "Photos".

    Click the word Photos on progress bar

  5. Near the right side of the page, click on "Add Photos":

    Add Photos

  6. Navigate to the folder that contains the images you want to add to the project.  Toward the bottom of the dialog, click the phrase "Fill Project":

    Fill Project
  7. The images will be selected in the order they appear.  Click the "Add Selected" button to add the images to the project: Add Selected

The photos are added to the project in the same order they appear under "Photo Library".  You can change the order in the project by dragging and dropping.


3.14. How can I quickly remove all photos from a project?

If you've decided to rearrange the order of all the photos in a project, it can sometimes be faster to remove them all and start over, especially if the project contains a large number of photos.

After logging in to the Marketing Center:

  1. On the main menu at the top of the page, click "Projects".

  2. Under "Most Recent Projects" click on the project you're working with.  (If the project is not visible under "Most Recent Projects", scroll down to the "Project Folders" section, click on the folder that contains the project, then click on the project.)

    Click on the project

  3. Near the right side of the page, click on the "Edit" button.

    Click the Edit button

  4. On the progress bar, click on "Photos":

    Click the word Photos on progress bar

  5. Click on the phrase "Remove all":

    Remove All

3.15. How can I enable or disable the automatic cropping of images?

The option to automatically crop images is found on design templates intended for printing, and on some design templates intended for online distribution. (Some design types do not require images to be cropped, e.g. Single Property Websites, and so the autocrop option is not found on those templates.)  

The automatic cropping feature applies only to image slots intended for property photos.  There is no automatic cropping on your agent profile photo, primary logo, or postal indicia images.

For new projects:

When creating a project with a template which requires images to be cropped, you'll find the option to automatically crop images on the first page seen after selecting the template from the design gallery:

Automatically crop... 

This option will be checked by default. To disable the automatic cropping of images, uncheck the box labeled "Automatically crop photos when adding or rearranging", before clicking the "Save and Continue" button. (Disabling the automatic cropping of images is not recommended.)

If you keep the checkmark in the box labeled "Automatically crop photos when adding or rearranging" then your images will be automatically cropped as you add them to the project. Images will also be automatically cropped as you rearrange images in the project. Click "Save and Continue" to proceed with the autocropping selections:

Save and Continue

For existing projects:

On projects created before the autocrop feature was introduced, you'll find that this feature is not enabled.  To enable the automatic cropping of images on a project for which it is not currently enabled, follow these steps:

  1. On the main menu at the top of any page, click "Projects".

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. Near the right side of the page, click on the "Edit" button.

  5. Below the "Project Description" field, make sure there is a checkmark in the box to the left of the phrase "Automatically crop photos when adding or rearranging", then click the "Save and Continue" button (Note that this option is not displayed for all project types. Some project types do not require image cropping):

    Automatically crop...

  6. Enabling this option will not force any cropping to change on images that are already in the project. Any cropping you previously applied will still be in place.  Any images you add or move will now be automatically cropped.

  7. If you want autocropping applied to all images in the project, remove all the images and then easily add the images to the project again (no need to upload again.) The images will be automatically cropped while adding them back into the project.

Review Cropping

If you wish to review the cropping selections made by the automatic cropping feature.  You can do so by looking at the thumbnail images, but sometimes a larger view is needed to review.  Click on the thumbnail for any image to see a larger version.  

You can manually crop a single image by clicking the crop icon below the thumbnail:

Crop

Use the "Save and Review Cropping" option (found below the "Save and Continue" button) to review and accept, or manually recrop, each of the images in the project:

Save and Review

After clicking "Save and Review Cropping", each image will be displayed, one-at-a-time, in the cropping tool:

Crop

  • To keep the automatically selected cropping, click the "Crop" button.  You'll then be taken to the next image for review.

  • To change the cropping selection, drag the corners of the cropping area, and/or click and drag anywhere within the cropping area to move it. (Click here for more detailed instructions.)  When you've finished altering the cropping selection, click the "Crop" button.  You'll then be taken to the next image for review.

  • To remove the cropping from the image, click "Stretch to fit". (Not recommended. The image is likely to be stretched or squished in your final project.) You'll then be taken to the next image for review.

  • After making your choice on the final image, you'll be taken to the next step of creating or editing your project (usually the text for the project.)  Use the "Photos" item on the progress bar to return to the photos page, if needed:

Photos

3.16. Why is the autocrop option missing from the project I'm working on?

For digital projects which use responsive website technology (e.g. Single Property Websites and Virtual Tours) cropping is not required, so the option does not appear for these project types.

Responsive website technology alters the display depending on the size and type of screen the project is being viewed on.  This negates the need to crop images for the proper fit.  

You can still manually crop images in these types of projects if you like.  For instructions on manually cropping images, please see Why does my photo look distorted, pixelated, or lossy?

3.17. I've changed the photos in the listing on my listing site. How do I update the photos in the Marketing Center projects that were autocreated for this listing?

If you have made changes to the photos on the MLS site, but you have not made any changes to the photos in the automatically created projects on your Marketing Center account, then we'll automatically update the projects by syncing the photos in your projects with the photos on the MLS site during the next nightly sync.  We'll also rehost the projects to send the photo changes to the hosted versions of the projects, but the links for the projects will not change.

If you have made changes to any photos (cropping, rearranging, adding, removing) on an automatically created project, then we will stop automatically updating the photos in the project(s) even if you make changes to the photos on the MLS site.  This is so we don't overwrite your changes by copying photos from the MLS site again. 

Once you've made changes to the photos on a project, if you'd like us to overwrite those changes by syncing with the photos on the MLS again, you can click the option to "Revert and Sync with Listing":

Then, during the next nightly sync, we'll update the photos in the projects to match the photos on the MLS site, and we'll rehost the projects to send the photo changes to the hosted versions of the projects, but the links for the projects will not change.

For instructions on uploading the photos directly to the project(s), please see these three other FAQ entries:

For instructions on deleting all the photos from a project, please see this FAQ entry:

For instructions on hosting projects after they've been updated or recreated, please see this FAQ entry:

3.18. The Cropping Tool shows a blank white box instead of my image. How can I fix this problem?

If the Cropping Tool is showing a blank white box instead of your photo, this is caused by the browser's Zoom function being set to something other than the default of 100%.

To correct the problem, hold down the Ctrl key and tap the "0" (zero) key.

In Internet Explorer you can also use the Zoom menu in the lower-right corner of the window to reset the zoom level to 100% (which means no zoom), as shown here:

3.19. Why am I unable to upload photos?

Potential causes of failures when uploading photos:

  1. The Marketing Center will not accept single image files larger than 10MB. If the single image file you're trying to upload is larger than 10MB, use photo editing software to reduce the file size before uploading.

  2. Corrupted cookies and corrupted browser cache can cause problems with photo uploads. Try clearing your browser's cookie cache and file cache.

    Steps for clearing cookie and file cache in Internet Explorer 8, 9 and 10 are:

    1. Click the "Tools" menu in Internet Explorer.

    2. Click on "Internet Options..."

    3. On the "General" tab, under "Browsing history" click the "Delete..." button

    4. In the resulting "Delete Browsing History" dialog make sure the box is not checked for "Preserve Favorites website data" and make sure both boxes are checked for "Temporary Internet files" and "Cookies", then click the "Delete" button to confirm the deletion.

    5. Click "OK" to close the "Internet Options" dialog.

    6. Close any and all Internet Explorer windows.

    7. Open a new Internet Explorer window and try again.

If using Norton Internet Security 2007 it is necessary to upgrade (free) to the most recent release/version number. To do so, click the following link, download the file and double-click on the file to run the update.

  1. http://www.symantec.com/newnis/

  2. If using Norton Internet Security 2005 or 2006 you'll need to disable Pop-up blocking and Ad Blocking when interacting with the Marketing Center. Click here for Symantec's instructions.

  3. If using Norton Internet Security 2007 with Norton Add-On Pack you'll need to disable Pop-up blocking and Ad Blocking when interacting with the Marketing Center. Click Here for Symantec's instructions.

  4. If using Norton Internet Security 2007 and if you've changed your security settings in Internet Explorer 7 to settings other than the default settings, this could lead to your being logged out of the site when trying to upload photos. You can correct this problem with the following steps:

    1. Click the "Tools" menu in Internet Explorer.

    2. Click on "Internet Options"

    3. Click the "Security" tab

    4. Click on "Trusted Sites"

    5. Click on the "Sites" button

    6. In the field labeled "Add this website to the zone" enter the following: *.imprev.net

    7. Click the "Add" button

    8. Uncheck the box labeled "Require server verification (https:) for all sites in this zone".

    9. Click the "Close" button

    10. Click the "OK" button

    11. Close any and all open Internet Explorer windows

    12. Open a new Internet Explorer window and try again

  5. A bug in some versions of the McAfee Privacy Service will prevent file uploads, but will fail to alert you that it is preventing the upload. It will also fail to provide you with an option to allow the upload. You can remove the McAfee Privacy Service from your system, yet keep the McAfee Firewall and McAfee Anti-virus modules installed and active. Use the Windows Control Panel "Add/Remove Programs" to remove the McAfee Privacy Service. (Windows Start button --> Control Panel --> Add/Remove Programs.)

  6. A slow or unstable internet connection can cause photo uploads to fail. Dial-up connections can cause the uploads to timeout. We recommend using a Broadband or High Speed Internet connection (DSL, Cable, Satellite, T1 etc.) If you're using a wireless connection, a weak signal can also cause a failure to upload. Try moving your laptop closer to the wireless router or wireless access point.

  7. If you are logged out of the Marketing Center when trying to upload photos, it could be due to an improperly configured office router, or an incorrectly configured proxy server. You can contact Customer Support & Member Service for help troubleshooting this situation. We can then provide you with information about the problem, which you can then relay your office's IT staff or your Internet Service Provider so they can correct the problem.

3.20. How can I correct the rotation of a sideways or upside-down image?

If you already have a copy of the image(s) on your computer, then skip to step 5 below.

  1. To download a copy of an image from a project, first edit the project, and go to the "Photos" page of the editing process.

  2. Click on the thumbnail of the image to be downloaded:



  3. Next, in the upper-right of the image, click on "View Full Size In New Window":



  4. Right-click anywhere on the image. In the resulting menu, click on "Save image as..." (phrase may be worded slightly differently, depending on which browser and version you're using). Save the file to a folder on your computer that you'll be able to remember.



  5. Locate the Windows folder that contains the image(s) to be rotated.

  6. Left-click on the image to select it. To select all the images in the folder, left-click on one of the images, then use Ctrl+a to select-all. (Alternatively you can left-click on the first image, then hold down the Shift key while left-clicking on the last image. To select non-contiguous images, hold the "Ctrl" key while clicking the images to be selected):

    Select

  7. In this example, we'll be working with images that need to be rotated to the left (counter-clockwise.) Right-click on any of the selected images, then, in the resulting menu, left-click on "Rotate counterclockwise" or "Rotate left" (phrase will vary depending on your version of Windows):

    Rotate clockwise

  8. All of the selected images will now be rotated:

    All rotated

  9. Upload the corrected image(s) back into your project.

3.21. Why are the photos I took with my iPhone or iPad upside-down?

If you hold your iPhone or iPad upside-down when you take photos, the photos will look correct when viewed on an Apple computer or mobile device.

However, when viewed in most software on a non-Apple computer or web server, your photos will appear as you actually took them, upside-down. You'll need to use photo editing software to correct the photo orientation before uploading the photos to the Marketing Center. You can avoid this issue in the future by holding your iPhone or iPad correctly when taking photos.

The correct way to hold the iPhone when taking photos in landscape mode is to hold it with the volume buttons on the lower side of the phone, pointing toward the ground. On the iPhone5 and higher you can use your left thumb to take the photo. The correct way to hold the iPhone when taking photos in portrait mode is to hold it with the volume buttons on the left side of the phone, with the home button below the screen. Click here to read an article about this issue.

The correct way to hold the iPad when taking photos in landscape mode is to hold it with the home button on your right. The correct way to hold the iPad when taking photos in portrait mode is to hold it with the camera lens at the top of the device. Click here to read an article about this issue.

3.22. Why are the photos I took with my Sony digital camera rotated sideways?

This is a common issue with many different models of Sony digital cameras, when uploading photos to many different sites, with photos taken in portrait / vertical orientation. You can find discussions about this issue in Sony's support discussion forums.

As a work-around for this issue, you can rotate the image(s) on your computer, before uploading, to rotate the image 90° to the right (clockwise.) This is to compensate for the rotation of 90° to the left (counter-clockwise) that will occur during upload.

To rotate the image(s) 90° to the right (clockwise):

  1. Locate the image(s) in a folder in Windows.

  2. Left-click on the image to select it. To select all the images in the folder, left-click on one of the images, then use Ctrl+a to select-all. (Alternatively you can left-click on the first image, then hold down the Shift key while left-clicking on the last image):

    Select all

  3. Next, right-click on any of the selected images, then, in the resulting menu, left-click on "Rotate clockwise":

    Rotate clockwise

  4. All of the images will now be rotated. (When you upload them to the Marketing Center, they'll be rotated back to the correct orientation):

    All rotated

If you have a folder with both vertical (portrait orientation) images and horizontal (landscape orientation) images, here are instructions on how to select and rotate only the vertical images:

  1. Locate the image(s) in a folder in Windows.

  2. Left-click the first image to be rotated. To select subsequent images, hold down the Ctrl key on your keyboard while you left-click the other images that you want to rotate:

    Select non-contiguous images

  3. Next right-click on any of the selected images, then, in the resulting menu, left-click on "Rotate clockwise":

    Rotate non-contiguous images

  4. The selected images will now be rotated. (When you upload them to the Marketing Center, they'll be rotated back to the correct orientation):

    Non-contiguous rotated

4. Dropbox Integration

4.1. How can I copy photos from my Dropbox account to a project?

These instructions assume that you already have a Dropbox account and that you have photos already stored in your Dropbox account. If you do not yet have a Dropbox account, visit dropbox.com to sign up.

When creating or editing a project which includes slots for property photos, you'll reach a page (or pages) which will allow you to upload photos.

When on a "Photos" page while editing a project:

  1. Click the "Choose from Dropbox" button.

    Choose from Dropbox

    A smaller window will open in front of the Marketing Center window/tab.

  2. If you are prompted to sign in to Dropbox, enter the email address associated with your Dropbox account and your Dropbox password, then click the "Sign In" button.

    Sign in to Dropbox

    If you're already signed in to your Dropbox account, you'll see your Dropbox folders.

  3. Navigate to the Dropbox folder which contains the photos you wish to copy to the project.

    Navigate to Dropbox folder

  4. Click on the thumbnail images (small versions of your photos) for the photos you wish to copy to the project.

  5. Click the "Choose" button.

     Choose button

  6. The smaller Dropbox window will close and you'll see the word "Loading" while your photos are copied from the Dropbox servers to the Marketing Center servers.

    Loading

  7. You'll see the newly loaded images in the upper part of the page, under "Photo Library". If you copied multiple photos, they have been added to the project in the lower part of the page. Drag and drop images within the lower part of the page to rearrange them. Drag an image from the upper part of of the page ("Photo Library") to the lower part of the page ("Project Photos") to copy the image from the library to the project.

     Photos need cropping

  8. If the photo needs to be cropped for proper display in the slot you dragged it to, the cropping tool will launch, or the photo will be highlighted with a red outline and a small yellow triangle containing an exclamation point.

    To launch the cropping tool for an image, hover your mouse cursor over the image, then click the crop icon that appears in the lower part of the image.

    Crop

4.2. How can I import contacts from a file stored on my Dropbox account?

These instructions assume that you already have a Dropbox account and that you have a contacts file stored in your Dropbox account. If you do not yet have a Dropbox account, visit dropbox.com to sign up.

To import contacts into your address book, after logging in to the Marketing Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import Contacts

  3. You'll be importing your contacts into a new or existing contact group. Enter a new group name and click "Add Group", or click "Select Existing" and select an existing group name from the resulting menu.

  4. Click the "Next" button.

    Next

  5. Click on the Dropbox icon labeled "Excel or CSV file in Dropbox":

    Excel or CSV file in Dropbox

  6. If you are prompted to sign in to Dropbox, enter the email address associated with your Dropbox account and your Dropbox password, then click the "Sign In" button.

    Sign In to Dropbox if prompted

    If you're already signed in to your Dropbox account, you'll see your Dropbox folders.

  7. Navigate to the Dropbox folder which contains the contacts file (.csv or .xls)

  8. Click the file to select it, the click the "Choose" button.

    Select contacts file

  9. The smaller Dropbox window will close and you'll see the word "Loading" while your contacts are imported from the Dropbox servers to the Marketing Center servers.

    Loading...

  10. When the file has been fully copied you'll see the column matching screen.

  11. Now you'll be mapping/matching the imported columns to the correct part of the address book by using the menus where you see the phrase "Skip Column". For example if you see first names in the first column, change "Skip Column" to "First Name." Do this for each column. Leave the menu set to "Skip Column" for any column which you do not wish to use. (If the menu doesn't have a matching entry for a column, you'll be able to create a custom field for that column later.) Note: You must map at least one column. (The email address is a good choice if you want to match only one column.)

    Use the horizontal scrollbar below the list to scroll to the right to make a choice for each column.

  12. When you've finished mapping columns as described above, click the "Next" button in the lower-right.

  13. A summary of the import to take place will be displayed. Click the "Next" button to proceed.

  14. There may be a pause while the addresses are imported. When the import is done you'll be shown a summary of the import. Click the "Done" button to view the group you imported the new contacts into.

5. Downloading Images of Print Projects for Use On the Web and In Email

5.1. What is the "Web Image" option?

The Web Image option (under "Download PDF") is for creating an image optimized for posting on your website or to send via email.

Download Web Image

Note: The resulting images are not print quality, but do look great on a computer monitor or mobile device.

5.2. When should I use the Web Image option?

Use the Web Image option to create a version of the project for use on your website, blog, social media, or to send via email.

Download Web Image

5.3. How do I access the Web Image options?

To access the Web Image option on an existing project, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the project folder which includes the project.

  3. Click on the project.

  4. In the lower half of the page, click on "Download PDF", or click on "Print It Yourself" in the right column.

    Download PDF

  5. Under "Web Image", click the "Download..." button.

    Download Web Image

  6. Select your image options, then click the "Download Image" button.

  7. Your project will be generated as an image. Follow the onscreen instructions to download the image to your computer.

5.4. Is the "Web Image" option available for both print and multimedia projects?

No. The image created is a lightweight, static image format, and so web images can only be created from print projects (e.g. flyers, brochures and postcards).

The option is not available for multimedia projects (e.g. slideshows and virtual tours.)

5.5. What file format is created with the "Web Image" option?

The images for websites and email are created with the "Web Image" option are created in the jpg/jpeg format with a .jpg extension.

5.6. What image size should I choose for the Web Image option?

We recommend not using sizes larger than 75%, since a percentage of computer users are still using older video cards and monitors that cannot display an entire image at once if it is larger than 1024x768.

75% is the default/pre-selected option in the process for generating and downloading a web image.

Select Size

5.7. What are the layout choices with the Web Image option?

The "Layout" selections for web images allow you to display multiple pages either side by side or one on top of the other (stacked.) We recommend the stacked layout for best results on computers and mobile devices.

Image Size

You can also choose to display only specific pages of multi-page designs. For example, you can choose to include on the front of a postcard in the web image, omitting the back side (second page.)

5.8. What's the difference between the stacked pages and facing pages layout choices?

Stacked pages display the pages one on top of the other. Facing pages display the pages side by side. We recommend stacked pages for websites and email.

Layout Choices

Note: These options only apply if your project is more than one page.

5.9. How long should it take to download the file of a finished project?

Download time is determined by a number of factors:

  1. The size of the file being downloaded.

  2. The speed of your internet connection.

  3. The quality and stability of your Internet Service Provider's network, among other factors.

We recommend a Broadband or High Speed connection (DSL, Cable, Satellite, T1, Fiber Optic, etc.)

If using a 56k dialup connection, please allow at least 10 minutes to download a 2MB file.

If using a 256K broadband connection (typical low-end DSL and cable speed), please allow at least 2.5 minutes to download a 2MB file.

6. Emailing Projects

6.1. What are Self Send and Premium Email?

Self Send and Premium Email allow you to send your projects directly from the Marketing Center.

  • Self Send (free) lets you quickly and easily email Marketing Center projects to yourself. You can then forward the email to anyone using your own email software and contact list.

  • Premium Email enables you to email Marketing Center projects to up to 5,000 recipients by selecting contacts or groups from your Marketing Center Address Book. Premium Email includes tracking statistics to see how many recipients are viewing your emailed projects

    Email Types.

 

6.2. Is there a charge for Self Send email?

No. You can send — for free — an unlimited number of Marketing Center projects to yourself and then forward to your contacts using your own email software (such as Outlook or Gmail).

If you want to send any project to one or more contacts in your Address Book from within the Marketing Center, you can pay 3-cents per email (USD).

If you purchase one of our eMail Marketing enhancements, you can send up to 2,500 emails per month at no additional cost. For more information about Premium Enhancements, click here.

6.3. Why is there a charge to send email from the Marketing Center?

You can still send — for free — an unlimited number of Marketing Center projects to yourself and then forward to your contacts using your own email software (such as Outlook or Gmail).

To send your project to one or more contacts in your address book from within the Marketing Center, there is a fee of 3-cents per email (USD). However, if you purchase the eMail Marketing ehancements, you can send up to 2,500 emails per month at no additional cost.

The email charge gives you access to the Marketing Center email engine, which allows you to send email to anyone or everyone in your Marketing Center address book, and helps you with CAN-SPAM Act compliance with features like an automated "unsubscribe" link for recipients.

Unlike sending your email through Outlook or Gmail, sending email through your Marketing Center account will give you access to email tracking. You can see how your email is doing by viewing detailed reports on the number and percentage of your emails that were opened, the number and percentage of your emails that were not delivered (bounced) as well see which recipients have unsubscribed. These are big features for a very small investment.

For more information about the Premium Enhancements, click here.

6.4. What is the "Contacts" page for?

The Contacts page is where you interface with your address book for sending email from your Marketing Center account.

Use the Address Book to enter, import, and manage your contacts, as well as create and manage groups of contacts. When sending projects with eMail Marketing enhancements.

Contacts Page

6.5. How do I import contacts into the Address Book?

To import contacts into your address book, after logging in to the Marketing Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import Contacts

    Note:
    Please click here for instructions on importing contacts from a file stored in your Dropbox account.
    Please click here for instructions on importing contacts from Gmail.

  3. You'll be importing your contacts into a new or existing contact group. Enter a new group name and click "Add Group", or click "Select Existing" and select an existing group name from the resulting menu.

  4. Click the "Next" button.

  5. Drag and drop a contacts file (.csv, .xls or .xlsx) onto the phrase "Excel or CSV file on My Computer", or click the icon labeled "Excel or CSV file on My Computer" to locate and select the file on your computer for upload:

    Excel or CSV file on My Computer

  6. The file will be uploaded and you'll see the column-matching screen.

  7. Now you'll be mapping/matching the imported columns to the correct part of the address book by using the menus where you see the phrase "Skip Column". For example if you see first names in the first column, change "Skip Column" to "First Name." Do this for each column. Leave the menu set to "Skip Column" for any column which you do not wish to use. (If the menu doesn't have a matching entry for a column, you'll be able to create a custom field for that column later.) Note: You must map at least one column. (The email address is a good choice if you want to match only one column.)

    Use the horizontal scrollbar below the list to scroll to the right to make a choice for each column.

  8. When you've finished mapping columns as described above, click the "Next" button in the lower-right.

  9. A summary of the import to take place will be displayed. Click the "Next" button to proceed.

  10. There may be a pause while the addresses are imported. When the import is done you'll be shown a summary of the import. Click the "Done" button to view the group you imported the new contacts into.

6.6. How do I import my contacts from Gmail?

To import contacts from your Gmail account, after logging in to the Marketing Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import Contacts

  3. You'll be importing your contacts into a new or existing contact group. Click "Select Existing" and select an existing group name from the resulting menu. Alternatively, delete the automatically generated group name and type a group name of your choice (e.g. "Imported from Gmail") then click the "Next" button.

    Name group for Gmail import

  4. Click the "Gmail" icon.

    Click Gmail icon

  5. If you're not already logged in to your Google or Gmail account, you'll be prompted to log in. Type your Gmail address and password, then click the "Sign In" button.

    Gmail login

  6. If you have the "2-Step Verification" option enabled on your Google/Gmail account, complete the 2nd step. (You won't see this dialog if 2-step verification is not enabled on your Google/Gmail account.)

    Google 2-step

  7. After completing the process of logging in to your Gmail account, or if you were already logged in to your Google/Gmail account, you'll be prompted to allow the Marketing Center to access your Gmail contacts.  Click the "Accept" button.

    Accept

  8. After a brief delay while we contact the Gmail servers, a summary of the pending import will be displayed. Click the "Next" button to proceed with the import.

    Summary

  9. When the import is complete you'll see a summary of the imported contacts.  Click the "Done" button.

    Summary

  10. You'll now be taken to the Address Book, with the newly imported group of contacts displayed.

    Group Imported from Gmail

6.7. How do I import my contacts from Outlook?

The Marketing Center supports the import of contacts in .csv (Comma Separated Values) files that have been exported from Microsoft Outlook. The Marketing Center can intelligently map the columns when importing these files.

For Microsoft's instructions on exporting your Outlook contacts to a .csv file, please click on your version of Outlook in the list below:

- Outlook.com
- Outlook 2013
- Outlook 2011 for Mac
- Outlook 2010
- Outlook Web App (OWA) in Office 365 Exchange Online (Advanced)
- Outlook 2003 is no longer supported by Microsoft

The links above lead to instructions for exporting your contacts to a csv file on your computer. Once you've followed the instructions for your version of Outlook, and have the exported file on your computer, see How do I import contacts into the Address Book? for step-by-step instructions on importing your contacts into the Marketing Center.

6.8. How do I import my contacts from Office 365?

To import contacts from your Office 365 account, after logging in to the Marketing Center:

  1. In the main menu, click on "Contacts".

  2. In the left column of the page, click on the "Import Contacts" button.

    Import Contacts

  3. You'll be importing your contacts into a new or existing contact group. Click "Select Existing" and select an existing group name from the resulting menu. Alternatively, delete the automatically generated group name and type a group name of your choice (e.g. "Imported from Office 365") then click the "Next" button:

    Name Group

  4. Click the "Office 365" icon:

    Office 365

  5. If you're not already logged in to your Office 365 account, you'll be prompted to log in. Type your email address and password, then click the "Sign In" button:

    Sign In

  6. After completing the process of logging in to your Office 365 account, or if you were already logged in to your Office 365 account, you'll be prompted to allow the Marketing Center to access your Office 365 contacts.  Click the "Accept" button:

    Accept

  7. After a brief delay while we contact the Office 365 servers, a summary of the pending import will be displayed. Click the "Next" button to proceed with the import:

    Next

  8. When the import is complete you'll see a summary of the imported contacts.  Click the "Done" button:

    Done

  9. You'll now be taken to the Address Book, with the newly imported group of contacts displayed:

    Imported from Office 365

6.9. How do I export my contacts from my email or contact management software?

Each email program or contact management software has different steps for exporting contacts.

See the help menu for your particular email or address book/contact management software for instructions on how to export the contents as a .csv (Comma Separated Values) file.

You'll then be able to import the .csv file into your Marketing Center address book.

6.10. How do I edit a contact in my address book?

To make changes to an existing contact already in your address book, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Contacts". 

    Contacts

  2. Locate the contact to be changed by browsing the list or by searching for it using the search field near the upper-right of the page.

  3. Once the contact is located, click on the contact to open the edit page for the contact.

    Select contact

  4. Make the desired changes to the contact, then click the "Save" button. 

    Save changes

  5. You'll see a message near the top of the screen confirming that the changes have been saved.

    Success

  6. Click on "Contacts" on the main menu at the top of the page to return to the main page for your Address Book.

6.11. How do I create custom fields for my address book?

To add custom fields to your address book, after logging into the Marketing Center:

  1. On the main menu at the top of any page, click "Contacts".

  2. In the left column of the page, click the "Manage Personal Fields" button.

    Manage custom fields

  3. Near the upper-right of the page, click on "Create New Personal Field".

    Create New Custom Field

  4. Type a name for the new field (e.g. "Birthday".)

  5. Using the "Field Type" menu, select the type of text the field will contain.

    1. Use "Text" for one line or less of text containing any type of plain text characters.

    2. Use "Long Text" for more than one line of text (like a notes field.)

    3. Use "Number" for any field containing numbers only.

    4. Use "Date" for dates (birthday, anniversary, listed date, sold date etc.)

  6. Click the "Save" button.

    Save new custom field

  7. You'll see a success message near the top of the page confirming that the new field has been saved, and you'll see it appear in the list on the "Manage Personal Fields" page.

Sucess! Custom field added

6.12. Can new contacts be automatically added to a group when I add the contact to my address book?

Yes.  You can create custom rules in your address book groups.  Contacts that match the rules you create will be automatically added to the group.

To add a custom rule to a group, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click on "Contacts"

    Contacts

  2. Next click on "Groups"

    Groups

  3. Click on the name of the group that you want to add a custom rule to (or click "Create Group" to create a new group)

    Click on group name

  4. Click on "+ Show Advanced Options"

    Show Advanced Options

  5. Set the match menu to "Any" or "All."  If you create more than one rule, this setting will determine whether matching "Any" of the rules will add a contact to this group, or if "All" the rules must be matched in order for the contact to be added to this group.

    Any

  6. On the first menu seen below the match menu, select which field you want to search for matches.  In this example, we'll be creating a group of contacts within a particular zip code, so we'll select "Postal Code"

    Postal Code

  7. On the next menu to the right, we'll select "Contains". This setting will find matches for a five digit zip code, even if the four extra digits are included in the contact's info.  (If we wanted to only match a full 9 digit zip code, we'd select "is" here, so that only contacts matching the full 9 digits will be added to this group.)

    contains

  8. In the next field to the right, enter the zip code, then click the "Save" button

    Save

From now on, when you manually enter or import contacts with that zip code, they'll automatically be added to this group.

6.13. How can I email a project to contacts in my address book?

To send a project using an eMail Marketing enhancement Premium Email, after logging into the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click the project folder that contains the project to be sent.

  3. Click the project to be sent.

  4. About halfway down the page, click on the "Email to Contacts" icon.

    Email to Contacts

  5. Click the "Premium Email" button.

    Premium Email

  6. Near the right side of the page click on "Contacts" to select individuals and/or groups to email the project to.

  7. Type a subject line for the email.

    Recipients and Subject Line

  8. If you want to send the email right away, keep the default selection of "Now" (under "Schedule") and click the "Next" button.

  9. Or, if you'd like to schedule the mailing for a later date and time select the "Schedule Delivery" option. You'll now be able to select a future date and time for the mailing, and a date for when you'd like to receive the confirmation mailing which you'll use to confirm the mailing before it gets sent to the selected recipients. Click the "Next" button when you're done with the scheduling options.

    Scheduling

  10. Next you'll be presented with options applicable to the type of project you're sending. Make your choices according to the instructions on the page and click the "Next" button.

  11. On the "Ready to Send!" page, review the details, then click the "Schedule Email" button to queue the message for delivery:

    Schedule email

  12. Your recipients should receive a copy of the mailing within two hours, if you chose to send the message "Now", or within two hours of the scheduled time for a scheduled delivery. [Note: Some free email platforms (such as Yahoo! And Hotmail) and entertainment networks (such as AOL and MSN) put bulk mail on a lower priority than single-sender to single-recipient emails. They also prioritize messages within their network over mail from outside networks. Because of these priories on free email and entertainment networks, your recipients on such networks may not receive their messages for several hours, or more than a full day in some instances.]

6.14. How can I email a project to myself only?

You can send a project to yourself using Self Send (free) and then forward that email using your own email account and software. To send a project using Self Send:

  1. On the main menu at the top of any page, click "Projects."

  2. Click the project folder that contains the project to be sent.

  3. Click the project to be sent.

  4. About halfway down the page, click on the "Email to Contacts" icon.

    Email to Contacts

  5. Click the "Self Send" button.

    Self Send

  6. Next you'll be presented with options applicable to the type of project you're sending. Make your choices and click the "Next" button.

  7. Within 30 minutes you should receive the email. The email will be delivered to the inbox for the email address set in your Marketing Center Profile. (If you haven't received the email within 30 minutes, check your spam or junk mail folder.)

  8. When you receive the email you can then use your email software to send a copy to your recipients. Be sure the image is visible in the email before clicking "Forward".

Hint: Before forwarding the email from your email software, edit the subject line and remove "FW:" to help insure your email will be opened and read.

6.15. Can you help me comply with the consent/opt-in requirements of the CASL law (Canada) and CAN-SPAM law (U.S.)?

Yes. You can set your account so that email from your account is sent only to recipients who have provided consent/opted-in to receive email from you.

After logging in to the Marketing Center:

  1. In the upper-right corner of the page, click on your name.

  2. In the resulting menu, click on "Account Settings":

    Account Settings

  3. Click on the menu labeled "Send email only to recipients who've given consent" and set it to "Yes":

    Yes

  4. Scroll down to the bottom of the page and click the "Save"button:

    Save

Now emails and campaign events sent from your Marketing Center account will only be sent to recipients in your Marketing Center address book which are marked as having provided consent.

When viewing your address book, when selecting recipients for a mailing, and/or when adding recipients to a campaign, recipients who have not provided consent will be marked with a red dot next to their email address.  

When viewing the address book:

Address book

When adding recipients to a mailing or campaign:

Selecting recipients

Please note: This functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.16. I have recipients who have provided consent for me to email them. How can I set their address book entry to indicate they've provided consent?

Follow the steps below to indicate that a recipient in your Marketing Center address book has provided consent to receive email from you.  (Note: These settings only have an effect if you have enabled the setting to "Send email only to recipients who've given consent.")

After logging in to the Marketing Center:

  1. In the main menu at the top of the page, click on "Contacts":

    Contacts

  2. Click on a contact who has given consent to receive email from you, but has not yet been marked accordingly in your address book:

    Click to edit contact

  3. Near the bottom of the contact's info, click on "Show Advanced Options":

    Show Advanced Options

  4. In the area labeled "Consent History", toward the right side of the page, click on "+ Request Consent":

    Request Consent

  5. Near the bottom of the resulting dialog box, click on "Manually Enter Consent":

    Manually Enter Consent

  6. In the box labeled "How did you obtain consent?", enter a note. (E.g. "Recipient provided email address in guest book at open house" or "I sold their previous home.")

  7. On the menu labeled "Expires in", set an expiration period.*

  8. Click the "Save Consent" button:

    Save Consent

  9. Click the "Save" button:

    Save

* Set an expiry period for implied consent (you've previously done business together, they mentioned verbally that they would like to receive email from them, they've sent you email etc.)   For explicit consent, obtained via email, no expiry period is needed.  Click here for instructions on how to request explicit consent.

Please note that this functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.17. How can I request explicit consent from a recipient who has provided implied consent?

The steps below require that you have previously indicated that the recipient has provided implied consent.  Click here for instructions on setting an address book entry as having provided implied consent.

(Note: These settings only have an effect if you have enabled the setting to "Send email only to recipients who've given consent.")

  1. In the main menu at the top of the page, click on "Contacts":

    Contacts

  2. Click on a contact who has given consent to receive email from you:

    Click the contact

  3. Near the bottom of the contact's info, click on "Show Advanced Options":

    Show Advanced Options

  4. In the area labeled "Consent History", toward the right side of the page, click on "+ Request Consent":

    Request Consent

  5. In the resulting dialog box, click the "Send Email" button.  (Click the "Preview" button first if you'd like to see the email that will be sent):

    Send Email

  6. At the top of the page you'll see a brief message confirming that your request has been sent:

    Success

The recipient of the consent request will have three choices:

  1. The recipient can ignore or delete the email. No changes will be made to your Marketing Center address book. You will be able to send them another consent request in the future.

  2. The recipient can click a link in the consent-request email to provide explicit confirmation that they want to receive email from you.  The link will take them to a web page where they can confirm their consent.  When that is done, the address book entry for the recipient will be updated, and the consent expiration period (if any) will be changed to never expire.

  3. The recipient can click the "Unsubscribe" link in the consent-request email.  If they choose to unsubscribe, you will no longer be able to send email (including additional consent requests) to their email address from your Marketing Center account.  There are no Marketing Center settings to override a recipient's wish to unsubscribe.  Only the recipient can choose to resubscribe.

Please note that this functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.18. How can I send email to recipients without setting the consent setting on the address book entry?

If you have recipients who have provided implied consent to receive email from you, and you'd like to send email to them from your Marketing Center account without first having to set the consent on their address book entry, follow these steps:

  1. In the upper-right corner of any page, click on your name.

  2. In the resulting menu, click on "Account Settings":

    Contacts

  3. Click on the menu labeled "Send email only to recipients who've given consent" and set it to "No":

    No

  4. Scroll down to the bottom of the page and click the "Save"button:

    Save

Please note that this functionality is meant to help you comply with CASL (Canada) and CAN-SPAM (U.S.), but this functionality is not meant to guarantee compliance. The consent/opt-in requirements are only one element of these laws.

For more information about Canada's CASL law, click here.

For more information about the U.S. CAN-SPAM law, click here

6.19. How can I find out which recipients have viewed my mailings or which recipients have not received my mailings?

To view analytics (tracking / statistics) for projects you've sent via an eMail Marketing enhancement:

  1. On the main menu at the top of any page, click "Projects."

    Projects

  2. Click the project folder that contains the emailed project.

    Project folder

  3. Click the emailed project that you want to view analytics for.

    Click on the project

  4. About halfway down the page, click on "Email History".

    Email History

  5. Under the "Actions" column (far right) click on the bar graph icon to launch the analytics tool.

    Click graph

  6. The analytics tool launches with the overview displayed: 

    Choose view

The different kinds of status displayed in the default "Overview" view are:


  • Unsubscribed: These recipients chose to unsubscribe from a previous mailing.  We did not attempt to send them a copy of this mailing.

  • Soft Bounced: We encountered a temporary error when trying to deliver the message to the recipient's email server.  Temporary errors can be a full inbox that is not allow to receive more email or a temporary problem on the receiving server.  We will attempt to redeliver these emails every four hours for up to four days.

  • Hard Bounced: We encountered a permanent error when trying to deliver the message to the recipient's email server.  Permanent errors include no such user at that domain name, or incorrect domain names.  These are usually incorrect email addresses, or email addresses that were once valid but are no longer. We will not attempt to redeliver to addresses that have Hard Bounced

  • Deferred: These are very much like soft bounces, but with a slightly different response from the recipients email server.  This is most often caused by 'greylisting' or use of the Sender Policy Framework (SPF.) We will attempt to redeliver these emails every four hours for up to four days.  In most cases they'll be delivered on our second attempt.

  • Error: There was an error with the logging for this email message. We sent the email, but a logging error prevents us from displaying further status. This is an unrecoverable error.

To view recipient activity, use the "View" menu to select "Recipients". The analytics tool then switches to the Recipients view.  The columns displayed are:

  • Email Address: The email address of the recipient.

  • Status: The most recently available results for the delivery attempt.  See the list above (under item 6) for an explanation of each status type.

  • First Opened On: The date on which the recipient first viewed the email.

  • Last Opened On: The most recent date on which the email was viewed by the recipient, or someone the recipient forwarded the email to. 

  • Link Clicks: The total number of times any links in the body of the email have been clicked by the recipient, and by others that the recipient forwarded the email to. (Applies only to links in the body of an emailed project with clickable content, such as eNewsletters and ePostcards.  When emailing projects designed for print, such as flyers and postcards, the "Link Clicks" column is not displayed.) 

6.20. How do I know if a recipient has unsubscribed from my emails?

When a contact in your address book has used the unsubscribe link in a previous email you've sent to them from the Marketing Center, their email address will appear greyed-out in the address book, with a Unsubscribed icon symbol next to their email address:

Unsubscribed recipient

If you add an unsubscribed address to a list of recipients for a future email or campaign event, we will not attempt to deliver the email to them because they've unsubscribed.

To view the list of contacts as shown in the image above, click on "Contacts" in the main menu at the top of any page of the Marketing Center.

We recommend deleting unsubscribed recipients from your Marketing Center address book, because they've indicated they are not interested in receiving email from you.

6.21. How can I revoke the Marketing Center's access to my Gmail Address book?

To revoke the Marketing Center's access to your Gmail address book, after logging in to the Marketing Center:

  1. In the upper-right corner of any page, click on your name.  In the resulting menu, click on "App Authorization":



  2. On the row with the Gmail logo/icon, click on "Revoke Access":



  3. At the top of the window you'll then see a green message box with the phrase "Success! Access to Google Contacts revoked" and the "Authorize" button will be displayed again:


6.22. How can I revoke the Marketing Center's access to my Office 365 / Outlook 2016 address book?

To revoke the Marketing Center's access to your Office 365 / Outlook 2016 address book, after logging in to the Marketing Center:

  1. In the upper-right corner of any page, click on your name.  In the resulting menu, click on "App Authorization":



  2. On the row with the Office 365 logo/icon, click on "Revoke Access":



  3. At the top of the window you'll then see a green message box with the phrase "Success! Access to Office 365 revoked" and the "Authorize" button will be displayed again:



6.23. I'm using a Yahoo! or AOL email address in my profile. Email I send through the Marketing Center is no longer being delivered. Why?

What's Changed:

In April of 2014, Yahoo! and AOL started using the "reject" feature of Domain-based Message Authentication, Reporting & Conformance (DMARC.) These are the only major email providers we're aware of that are currently using the "reject" feature of DMARC.  For smaller email providers, if you suspect this issue may be effecting you, ask your email provider's support team if they are "using the reject feature of DMARC, like Yahoo and AOL do?"

Yahoo! and AOL made this policy change to combat the spoofing of email addresses, but as a result, these changes prevent users on those networks from successfully using their email address as a "From" address on email sent via other networks.

In other words, if you use a Yahoo! or AOL email address in your Marketing Center profile (also used for your login) then it is likely that you can no longer successfully send email from your Marketing Center account to yourself, and/or you've likely seen a significant spike in the number of bounces in the statistics for premium email and Campaign events you've sent from the Marketing Center.

The impact of the use of DMARC by Yahoo and AOL is not limited to our systems. These changes are impacting email services worldwide. 

For information from Yahoo! about this issue, see "Email service providers can't send to / from Yahoo addresses."

For information from AOL about this issue, see "AOL Mail updates DMARC policy to 'reject'"

What you need to do: 

We recommend that you stop using free or entertainment-class email addresses on your Marketing Center account, and replace it with a business-related email address.

Business class email services are more focused on solutions that ensure the highest desirability rate for your email, while free and entertainment-class email services are more focused on providing free service to the most users with the lowest possible overhead.  

Additionally, when using a business-related domain name for your email, with every email you send, your email address will be advertising your business (instead of providing free advertising for the free or entertainment-class email service you were using previously.)

For instructions on changing the email address on your Marketing Center profile, please see: How do I add or change my personal contact information? 

7. Multimedia (Virtual Tours, Single Property Websites, etc)

7.1. Can my multimedia projects be viewed in any web browser?

Most of our multimedia designs now utilize HTML5 and so can be viewed on most computers (Windows, Mac, Linux and Chromebooks) and mobile devices, including iPhones and iPads as well as Android smartphones and tablets, Windows mobile devices and later model Blackberry devices.

You can find these designs by searching the design gallery for "mobile" or for "HTML5". If you're currently logged in to the Marketing Center in another tab or window, you can go right to these new designs by clicking here.  These designs have a "Mobile" banner when seen in the design gallery:

Mobile

If the searches described above do not find any of these designs, you can upgrade your account to include multimedia designs by clicking "Premium Enhancements" (near the upper-right of any page) to purchase an upgrade to "Virtual Ad Agency".

There are still a few multimedia designs in the design gallery that utilize Adobe Flash. Adobe Flash works on most computers (Windows, Mac, Linux and Chromebooks) but Adobe Flash is not supported on iPhones, iPads or newer model Android smartphones/tablets (released after Nov. 2013.)  These Flash-based designs do not have the "Mobile" banner when seen in the design gallery.

7.2. How many pictures can I include in a multimedia project?

Virtual Tours can include up to 30 images.

Slideshow Tours can include up to 20 images.

7.3. Can I download my multimedia projects?

No. Virtual Tours and Slideshows use streaming technology and so must be viewed from our servers. Therefore they cannot be downloaded. Host a project to make it accessible (hosted) on the web.

All multimedia design types can be hosted. For details see the "Hosting" and "IDX-VOW-ILD Unbranded Tours" sections of this FAQ.

7.4. Can I change the music in multimedia designs?

Yes. Most of our multimedia designs allow you to choose from provided music tracks or upload your own MP3 audio file.

When creating or editing a project with a multimedia design template, one of the pages in the process will be for the audio options of the project.

When you click the "Select from Our Gallery" option, a list of available audio tracks will be displayed, each with a play button so you can hear the track before selecting it. Click the name of the track to select it, then click the "Save and Continue" button.

Select Audio

When you click the "Upload your own audio file" option, an you'll see a button labeled "Select an MP3 Upload."

Upload an MP3

Please do not upload copyrighted materials that you do not have permission to use. Projects and hosted files using unauthorized, copyright materials will be removed from the Marketing Center without warning.

7.5. Why is some of my text not appearing even though I'm within the maximum character count?

Adobe Flash, which we use for our multimedia projects, does not support line breaks within text fields. So, if a line break/paragraph break/carriage return is used within a text field in a multimedia project, it will hide all text following the line break, paragraph break or carriage return.

In both multimedia and print projects, typing in ALL CAPS uses more than the estimated characters available, because upper-case characters are much wider than lower-case. We suggest avoiding the use of ALL CAPS, because rather than standing out, it is actually more difficult to read, so the viewer's eye tends to skip over it.

To avoid this problem, remove all line breaks from text fields in Multimedia projects and use proper case instead of ALL CAPS.

Most importantly, always preview your project before publishing.

7.6. Why does my multimedia project get stuck at the Imprev logo when I'm trying to preview it?

Most of our multimedia designs require that you load an image to at least one view (aka slide) before the project can be previewed or hosted successfully.

If you try to preview a multimedia project before you've loaded at least one image in at least one view, your preview will get stuck at the Imprev logo graphic which is normally displayed while a tour loads.

To get past this screen when previewing, you'll need to load an image to at least one view (e.g. View 1 - Photo 1.) in order to preview or host the project.

For more detail on creating projects, please see the Creating & Editing Projects section of the FAQ.

8. Hosting

8.1. How do I make my projects available on the web?

To make a finished project available via the web, take the following steps after logging in:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to make available on the web.

  3. Click the project you want to make available on the web.

  4. Now, below the thumbnail image of the design, under "Distribute", click on the appropriate icon for how you want share the project:

    1. To create a fully branded version of the tour with your logo and contact information for use on your website, click the 'Publish to Web' icon.

    2. To create an unbranded version of the tour without your logo or contact information, for use on MLS websites, click the 'IDX, Publish Unbranded' icon.

    3. To post a fully branded version of the tour with your logo and contact information to your Facebook account's timeline, click the 'Share on Facebook' icon.

    4. To tweet a fully branded version of the tour with your logo and contact information to your Twitter feed, click the 'Tweet a Link' icon.

      Distribution options

  5. The project will be hosted and you'll be shown options for different ways of presenting the link for the hosted project. Choose the option which best suits your needs, and follow the instructions to proceed. After you've copied the text and/or URL (link), you may close the "Project Published" dialog by clicking the X in its upper-right corner, or by clicking the "OK" button. 

    Project Published

8.2. How do I make the PDF for a print project available on the web?

To share the PDF for a print project on the web, take the following steps after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

    Projects

  2. Find the project under "Recent Projects" and click on it.  If you don't find the project under "Recent Projects", or if it has been a long while since you worked on the project you're looking for, scroll down and click on the folder which contains the project you want to edit: 

    Click the folder

  3. Click on the project you want to share. (Hover your mouse cursor over a project to get a better look at the project name.)

    Click the project

  4. Click on "Download PDF":

    Download PDF

  5. Choose either "Standard" or "Commercial".  Below the "Download" button, click on "Publish PDF to Web...":

    Publish PDF to Web

  6. You'll see the "Loading" notice for several seconds while we create your PDF, then a link will be displayed for you to copy and share:

    Copy the link

8.3. How can I post my projects to Facebook?

These instructions assume you already have a Facebook account. If you do not yet have a Facebook account, visit facebook.com to sign up.

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to post to Facebook.

  3. Click on the project you want to post to Facebook.

  4. In the lower part of the page, click the "Share on Facebook" icon.



  5. Next a window or tab for the Facebook site will open. If prompted to log in, enter your Facebook account email address and password to do so.

  6. In the upper left, click on the Share menu to select where to post the project:



  7. Type a note about the project (optional), select a thumbnail image if more than one is available* and click the "Post to Facebook" button.

A link to your project will now be posted to your Facebook. When other Facebook users click on the link, your project will be displayed.

* For some project types, the thumbnail image will be the thumbnail from the design gallery. For some project types, Facebook will select 3 random images from the project for thumbnail choices. For other project types the first image from the tour or slideshow will be the only available thumbnail.  For other, older Flash-based projects, no thumbnail choice will be presented.  Facebook makes frequent changes to this process, so options are subject to change.

8.4. How can I post a project to my business' page on Facebook, instead of my personal Facebook wall?

These instructions assume you already have a Facebook account. If you do not yet have a Facebook account, visit facebook.com to sign up.

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to post to Facebook.

  3. Click on the project you want to post to Facebook.

  4. In the lower part of the page, click the "Share on Facebook" icon.



  5. Next a window or tab for the Facebook site will open. If prompted to log in, enter your Facebook account email address and password to do so.

  6. In the upper left, click on the Share menu and select "Share on a Page You Manage":



  7. If you manage more than one page, select the page you want to post to from the menu that is now visible just below the "Share" menu that you used in the previous step. (The new menu will show the name page you are currently set to post to. Click on it if you need to change it to post to a different page you manage.)

  8. Type a note about the project (optional), select a thumbnail image if more than one is available*, and click the "Post to Facebook" button.

A link to your project will now be posted to your Facebook. When other Facebook users click on the link, your project will be displayed.

* For some project types, the thumbnail image will be the thumbnail from the design gallery. For some project types, Facebook will select 3 random images from the project for thumbnail choices. For other project types the first image from the tour or slideshow will be the only available thumbnail.  For other, older Flash-based projects, no thumbnail choice will be presented.  Facebook makes frequent changes to this process, so options are subject to change.

8.5. Why am I not seeing an image while posting to Facebook?

Sometimes when posting a project to Facebook, you won't see an image displayed in the preview dialog/window that allows you to add a comment to your post.

However, when you complete your post and view it on your wall, you will see that the first image from your project is actually displayed in the post itself, even though the image wasn't visible in the preview dialog window.

8.6. My Facebook post used to have an image, but now the image is gone. Why?

If you posted a project to Facebook and the image displayed with the post later goes missing, there are a couple of possible causes.

If the project is no longer hosted, there will no longer be an image seen on Facebook. (If you're not sure if the project is still hosted, just click the link in the Facebook post. If you see a "Page Not Found" error, then the project is no longer hosted.) In this case, we suggest you delete the Facebook post. If you still have the project in your Marketing Center account, you can then post the project to Facebook again.

If the project has been updated/rehosted since it was initially posted to Facebook, Facebook sometimes fails to automatically update the image, and/or they'll leave the post in place without an image.  In either case, if your project is still hosted, you can use Facebook's "Refresh Share Attachment" feature to update and/or restore the image on the post. (If you're not sure if the project is still hosted, just click the link in the Facebook post. If the link works and displays the project, then the project is still hosted.)

To use Facebook's "Refresh Share Attachment" feature to update and/or restore the image on the post:

  1. Log in to the Facebook account that posted the project to Facebook. (If the post is on a Facebook Business page, you'll also need to change to "Posting As..." your business account.)

  2. Locate the post on Facebook.

  3. Click on the caret (downward facing triangle) in the upper-right corner of the post, then on the resulting menu click "Refresh share attachment"

After a few seconds, the image should appear.

If this feature fails to load the photo, or if the "Refresh share attachment" option does not appear on the menu even when you're logged in as the Facebook user or Facebook Business Page that made the post, the we suggest deleting the post, and reposting it anew from the Marketing Center.

There's a strong upside to reposting it anew:  For a post made several days, or even hours ago, people will have to visit your page to see the post.  But when you make a new post, the new post will be included again at the top of the feed for some of your friends/followers.

If this page did not address the issue you're experiencing, please see this related page:

Why am I not seeing an image while posting to Facebook?

8.7. What is a Facebook Boost?

Facebook allows you to pay to "boost" your posts so that your boosted post will be seen by more people than a normal post. (For full details, see this page by Facebook: "Boost Your Posts.")

Facebook's boost interface has a large number of variables, and can be time-consuming and confusing for some people.

To make the process easier when you want to boost a Facebook post for your automatically created Single Property Websites, we're connecting you with the services of Back At You Media to greatly simplify the process of purchasing a boost for a Facebook post. 

To learn how to boost a post for an automatically created project, see: How do I boost a Facebook ad?

8.8. How do I boost a Facebook ad?

When marketing materials are automatically created for a listing, we send you an email containing links to the projects. (The email is sent to the email address used in the profile of your Marketing Center account.)

If you'd like to purchase a boost for a Facebook post for your Single Property Website, click the "Facebook Boosted Ad" link in the email we sent to you (for the listing you want to boost an ad for):



After clicking the "Facebook Boosted Ad" link, a webpage will open in your web browser.  

Follow the instructions on the page to complete the 3-step process to set up and pay for your boosted Facebook post:

If you're in need of help with your boost, see the upper-right corner of the boost pages to find the toll free number for Back At You Media support.  If you'd rather send them an email, see the bottom-right corner of the boost page for the "Leave a Message" button to send an email to Back At You Media support.

8.9. How can I post my multimedia Tours to Twitter?

These instructions assume you already have a Twitter account. If you do not yet have a Twitter account, visit twitter.com to Sign Up.

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder containing the project you want to post to Twitter.

  3. In the lower part of the page, click the "Tweet a Link" icon

    Tweet a Link

  4. Next a window or tab for the Twitter site will open. If prompted to log in, enter your Twitter account username and password to do so. Edit the text of the tweet as desired, make sure you're under the 140 character limit, and then click the "Tweet" button.

When other Twitter users click on the link in your tweet, your tour will launch.

8.10. Can I display my Virtual Tour, Slideshow or eCard within a post on Craigslist.org?

Marketing Center multimedia designs cannot be displayed within the body of a post on Craigslist. This is a restriction imposed by Craigslist.

For promoting properties on Craigslist, we suggest using one of our Craigslist Ads which were designed specifically for display on Craigslist.  

Please see: How can I display my Craigslist Ad in a post on Craigslist?

8.11. How do I access the options for hosting an image of a print project?

The instructions below are for sharing an image of a print project on the web.  For instructions on sharing the PDF of a print project on the web, please see: How do I make the PDF for a print project available on the web?

To access the Host for Print Projects option on an existing project, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to work with.

  3. Click on the project.

  4. In the lower part of the page, under 'Distribute', click the 'Publish to Web' icon.

    Publish to Web

  5. Choose the options for the image that will be created. (Our recommendations are pre-selected.)

  6. Click "Publish As Image" for a stand-alone jpeg image, or click "Publish As Web Page" for a jpeg image which will hosted in a simple web page to center the image on the page.

    Publish to Web Options

  7. When the hosting process is complete you'll be shown the 'Project Published' dialog. Follow the on-screen instructions to copy the link or HTML that best suits your needs. 

    Project Published

8.12. What are the differences between the options for hosting an image of a print project on the Web?

Our hosting options for making print projects (e.g. flyers, brochures etc.) available for viewing on the web are:

  • Create a simple single web page in which to display a jpeg image of the project. This will center your image in the browser window.

    Publish to Web

  • Create a simple stand-alone jpeg image to be displayed in a web browser. This location of the image in the browser window will vary according to which browser it is viewed in (some browsers will display it in the upper-left corner, others will center it.)

    Publish to Web Options

 

For instructions on how to share the PDF of a print project, instead of an image, please see How do I make the PDF for a print project available on the web?

8.13. How can I host a PDF for one of my printable projects?

To host a PDF for a printable project, when on the project overview page...

  1. Click on "Download PDF":



  2. On the resulting page, below the "Download..." button, click on "Publish PDF to Web...":



  3. There will be a pause for several seconds while we create the PDF, and make it available on the web, then you'll see a dialog with the URL/link for the newly hosted project:

8.14. What is a URL?

URL is an acronym for Universal Resource Locator or Uniform Resource Locator.

URLs are also known as webpage addresses or links.

See also: How do I make my projects available on the web?

8.15. Where can I find links to projects I've hosted, or for projects that were autocreated and hosted for me?

To find links for projects that have already been hosted:

  1. On the main menu at the top of any page, click "Projects."

  2. Under "Recent Projects" click on the project you want to make available on the web. If the project isn't found there, scroll down to "Project Folders" and click the folder containing the project, then click the project you want to make available on the web. (For autocreated projects, the folder name is the property address.)

  3. Now, below the thumbnail image of the design, click on "Links & Tools" (see image below.)

  4. To the right of the link you wish to share, click on the link icon (see image below.)

    Get Link

  5. In the resulting dialog, click once on the link to select it, then copy it with Ctrl+c, or right-click on it and choose "Copy".

    Right-click or Ctrl+C to copy

  6. The link is now ready to be pasted into an email, web page, blog etc. You can paste it with Ctrl+v, or right-click and choose "Paste".

For other sharing options, such as Facebook, Twitter, Pinterest etc, please see How do I make my projects available on the web?

8.16. Where can I find information about my hosted projects?

To view information about a hosted project, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the host project.

  3. Click on the hosted project you want to view information for.

  4. Click on "Links & Tools".

  5. In the "Actions" column, click on the bar graph icon. The analytics tool will launch.

    View Hosting Stats

  6. Use the "View" menus to view different aspects of the visitor analytics for the project.

Note: Analytics are not live, but are updated nightly, so you won't see any information on the day you host the project. Check back the day after you've shared the link to the hosted project.

8.17. Why are the changes I made to a hosted project not showing up in the hosted version of the project?

After making changes to a hosted project, you must re-host the project for the changes to be visible in the hosted version.

After logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click the folder which contains the project.

  3. Click on the project.

  4. Click the same hosting option as when you initially hosted the project, e.g. "Publish to Web" or "Publish Unbranded". (If you've hosted the project with more than one option, you'll need to repeat these steps for each type of hosting.)

    Distribution Options

  5. The URL (link) does not change when you update an existing hosted project, so you do not need to make any changes to your website or listings which link to the hosted project.

9. IDX-VOW-ILD Unbranded Tours

9.1. What is an IDX/VOW/ILD Slideshow or Virtual Tour?

IDX/VOW/ILD Slideshows and Virtual Tours do not have any agent or office information included in the design. Unbranded Slideshows and Virtual Tours are used primarily when an MLS (Multiple Listing Service) specifies that branding and contact information cannot be included within a tour displayed through their service.

IDX/VOW/ILD Slideshows and Virtual Tours are also referred to as non-branded or unbranded Slideshows and Virtual Tours.

9.2. How do I host an unbranded IDX/VOW/ILD Express Vignette, Slideshow or Virtual Tour?

To host an existing Slideshow or Virtual Tour project as an unbranded IDX/VOW/ILD Slideshow or Virtual Tour, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click on "Projects".

  2. Click on the folder which contains the project to be hosted.

  3. Click on the project.

  4. Now, below the thumbnail image of the design, under "Distribute", click the "Publish Unbranded" icon.

    Publish Unbranded

  5. The project will be generated and hosted, then the "Project Published" dialog will be displayed.

  6. Choose the appropriate option for your needs. Click on the link to select it, then use Ctrl+C, or right-click and choose "Copy" to copy the URL/link.

    Published

  7. You can now paste the link into the appropriate field for the listing on your MLS service's website.

9.3. How do I know if an existing Tour is hosted as an IDX/VOW/ILD project?

To see if a project has been hosted as an IDX/Unbranded tour, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click on "Projects".

  2. Click on the folder which contains the project to be hosted.

  3. Click on the project.

  4. Now, below the thumbnail image of the design, click on "Links & Tools".

If the project has been hosted as IDX/Unbranded, the "Type" column will show "IDX/Unbranded".

Hosted Unbranded

To get the link for the hosted project: Under the "Actions" column, click the small link icon.

9.4. How can I make changes to an existing hosted, unbranded Slideshow or Virtual Tour?

Please see "Why are the changes I made to a hosted project not showing up in the hosted version of the project?"

9.5. What do IDX, VOX, and ILD mean?

According to the National Association of Realtors, ILD is an abbreviation for Internet Listing Display policy.

ILD consolidates and replaces both NAR's VOW policy and IDX policy to create a single, unified policy governing the Internet display of all property information originating from the 800+ MLSes owned and operated by REALTOR® organizations.

VOW and IDX are still in common usage.

VOW = Virtual Office Website. The primary distinguishing feature of a VOW is the requirement that visitors register by entering an e-mail address and receive a password prior to accessing MLS listing data.

IDX = Internet Data Exchange. IDX allows brokers to "advertise" each others' listings; the MLS data presented on an IDX Web site is typically less detailed, and viewers of the data remain anonymous.

Click here to read the NAR IDX policies.

9.6. What do you mean by unbranded or non-branded?

Projects which do not display agent name or contact info, company name or contact information or any branding marks (such as logos) are considered unbranded or non-branded.

10. Printing

10.1. How can I print my marketing pieces?

You have several options for printing your finished projects:

  • Download and print yourself.

  • Download and burn to CD to take to your favorite local print shop for printing.

  • Download for upload to your favorite online print shop's online order form.

  • Print via the Marketing Center's integrated online print partners' services.*

*Note: Not all project types can be sent to our online print partners due to limitations in the size and types of projects they can print.

To access print options for a project, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. In the right column of the page you'll see the phrase "Print Options", below which you'll see the available print options for the project. Specific information about each of the available options is provided in other entries in this section of this FAQ.

Print Options

Note: If after clicking a button for one of our print partners (highlighted in the image above) you were not taken to the print partners website to complete your order, then your browser's popup-blocker likely prevented the transaction.

Look in your browser's address bar for an icon that indicates a popup was blocked, like the icon highlighted in this next image:

Click that icon for options, then select the option to "Always allow...", and then click the "Done" button:  



Reload the page, then return to step 4 above to try again.

10.2. What is the Standard PDF option?

Our standard PDF option creates a high resolution PDF that can be downloaded to your computer.

You can either print this file yourself, take it to your favorite local print shop for printing, or upload it to your favorite online print shop's online order form.

Standard PDF

10.3. When should I use the Standard PDF Option?

Choose the standard PDF option when you want to:

  • Print the project yourself.

  • Have the project printed by your favorite local print shop.

  • Upload it to your favorite online print shop's online order form.

Standard PDF

10.4. How do I access the Standard PDF Option?

After logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. In the right column of the page you'll see the phrase "Print Options". Below it, click the phrase "Print It Yourself."

    Download PDF

  5. The leftmost of the options is "Standard PDF." Click the "Download..." button below "Standard PDF".

    Standard PDF

  6. The PDF will be generated, and download instructions will be displayed. Follow the on-screen instructions to download the standard PDF file.

10.5. What is the Commercial PDF Option?

Our Commercial PDF options allow for more control over the layout of the PDF file created for download and printing.

These advanced layout options include:

  • Enable or disable "full bleed."

  • Select the width of the bleed.

  • Enable or disable crop/cut marks.

  • Enable "one-up" printing for projects, which would otherwise print two or more per page.

Commercial PDFq

10.6. When should I use the Commercial PDF options?

Advanced print options should be used when you (or the print service you are using) want or need these options for printing your project.

Note: Commercial PDF options should not be used when printing through our online print partners. Click a print partner's icon (instead of "Print It Yourself") to submit an order to one of our online print partners.

Commercial PDF

10.7. How do I access the Commercial PDF Options?

After logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects."

  2. Click on the folder which contains the project you want to edit.

  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)

  4. In the right column of the page you'll see the phrase "Print Options". Below it, click the phrase "Print It Yourself."

    Download PDF

  5. The center most option is "Commercial PDF". Click the "Download..." button below "Commercial PDF".

    Commercial PDF

  6. Select your preferred options, then click the "Download PDF" button.

  7. Follow the on-screen instructions to download the PDF to your computer.

10.8. What is the "one-up" option in the Commercial PDF options?

One-up printing forces only one copy to be printed per page.

By contrast, when using our standard print options, postcards will print two-up, or two per page, and our property cards will print six-up, or six per page.

One-up

10.9. When should I select the "one-up" Commercial PDF option?

Select the one-up option if your printer is unable to properly print the project with the standard options and/or when you want to print only one copy of the project per piece of paper/stock.

One-up

10.10. How can I print two copies of a postcard on the same piece of 8.5"x11" paper or stock?

To print two copies of a postcard on the same piece of 8.5"x11" paper or stock, after logging in to the Marketing Center:

  1. In the main menu at the top of any page, click on "Projects".

  2. Click on the name of the folder that contains the postcard project.

  3. Click on the project.

  4. Click "Download PDF".

    Download PDF

  5. Under "Commercial PDF" click the "Download..." button.

    Commercial PDF

  6. Uncheck the box labeled "One-up".

  7. Uncheck the box labeled "Crop Marks".

  8. Set the "Bleed" menu to "No Bleed".

  9. Click the "Download PDF" button.

    Settings for two-postcards per page

  10. Follow the onscreen instructions to download and save the PDF file to your computer or mobile device.

10.11. What are "crop marks" in the Commercial PDF options?

Crop marks, also known as cut marks, are small, thin lines that indicate where to cut or trim the paper after printing.

Crop Marks and Bleed

10.12. When should I select crop marks?

Use crop marks anytime you or your printer will need guides on the paper for cutting or trimming.

Crop Marks and Bleed

10.13. What is "bleed" in the Commercial PDF options?

"Bleed" or "Full Bleed" allows professional grade printers to print all the way to the edge of the paper.

Home and small office printers typically leave a white border around the edges of the paper. Full-bleed prints are usually trimmed down to the dimensions of the design, thereby ensuring that the printing extends all the way to the edge of the paper, instead of leaving a white border.

10.14. When should I select the bleed option?

You may want to select the bleed option any time you are using a professional printer. Doing so will give a more professional look to your Marketing Piece.

Most home/small office printers cannot print all the way to the edge of the paper, so you will not get expected results if you use a bleed for printing on a home/small office printer.

10.15. When should I use 1/4" bleed and when should I use 1/8" bleed?

The 1/8" bleed is most common, however some printing companies require a 1/4" bleed. Check with your printing company to find out which bleed width they require.

10.16. How do I find the printed size of a design type?

Here are the printed dimensions of our various print design types:

Showpiece Brochures = 11" x 17"
   
Tri-fold Brochures = 8.5" x 11"
   
Cards = 8.5" x 5.6"
   
Double-Sided Flyers = 8.5" x 11"
   
Single-Sided Flyers = 8.5" x 11"
   
Mini Flyers = 8.5" x 5.5"
   
Fold-Over Postcards = 8.5" x 5.6"
   
Jumbo Postcards = 8.5" x 5.5"
   
Giant Postcards = 8.5" x 11"
   
Panoramic Postcards = 11" x 5.5"
   
Standard Postcards = 5.6" x 4.25"
   
Property Cards = 3.17" x 3.75"
   
Walking Cards =

3.75" x 8.5"

10.17. How do I print a two-page design on both sides of the same piece of paper?

Each printer has a different method for printing on both sides of the paper.

Please see the instruction manual which came with your printer, or check the help menu of the printer software installed on your computer. in most cases you can also find a copy of your printer's manual on the manufacturer's website.

10.18. My print project looks wrong when I preview it or open the PDF in Chrome. Why?

The PDF viewer plugin that is built-in to Google Chrome is unable to display some elements of some PDF files, and so does not always correctly display PDF files.  

If you are using Chrome, previews of projects built with our newer print design templates will be displayed in Chrome's PDF viewer plugin by default. The steps for downloading a PDF will initially display it in Chrome's PDF viewer plugin as well.

To correctly view a PDF as it will look when it is printed, download the PDF to your computer, then view it in the stand-alone version of Adobe Reader (free.) Double-clicking on the downloaded PDF should open it in Adobe Reader if you have Adobe Reader installed.

(Background: Prior to Chrome version 42, you could disable Chrome's PDF viewer, which would allow Chrome to use Adobe's own PDF Reader plugin for Chrome. However, in Chrome 42 and beyond, the NPAPI standard, which supports older-style browser plugins such as the Adobe Reader plugin, has been deprecated. For this reason, the stand-alone version of Adobe Reader is the most accurate way to view PDF files if Chrome is your primary web browser.)

10.19. How can I find designs which use less ink or toner?

To locate design templates which use less ink or toner when printing yourself, log in to the Marketing Center and follow these steps:

  1. Just to the left of center at the top of any page, click on "Designs".

  2. In the search box, near the upper-right of the page, enter "low ink" or "low toner".

    Search for low ink 

  3. The search results will display thumbnail images of design templates which use less ink or toner. You can preview and/or select design templates within the search results.

Low Ink designs

11. Postal Indicia

11.1. What are postal indicia?

Postal indicia, which are also called postal permit imprints, are imprinted designations on mail that denotes postage pre-payment. Postal indicia are printed in the upper right corners of mail pieces in place of postage stamps. Postal indicia indicate whether the mailing is first class or standard as well as showing the post office of origin and the account permit number.

11.2. What are the benefits of uploading postal indicia?

Using postal indicia gives your marketing pieces a professional look and saves time in applying postage to each marketing piece. You may save money if you qualify for bulk mailing rates.

11.3. Where do I get postal indicia and a permit number?

Contact your local post office or apply for a permit imprint on the USPS website.

11.4. How do I make postal indicia?

Postal indicia can be made by creating an image file (in formats such as PDF or JPEG) with your postal permit information.

USPS instructions for designing Postal Indicia, with examples, are found here.

11.5. What type of file should the postal indicia be?

The indicia files can be any of the image formats supported by the Marketing Center.

11.6. What size should the postal indicia file be?

For best results, your postal indicia should be a 150dpi image at least 200 pixels wide by 100 pixels high, with a width-to-height ratio of 2:1.

11.7. What size should the postal indicia file be?

For best results, your postal indicia should be a 150dpi image at least 200 pixels wide by 100 pixels high, with a width-to-height ratio of 2:1.

11.8. How do I upload postal indicia to use on my marketing pieces?

After logging in to the Marketing Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info". 



  3. In the upper-right of the Business Info page, under "Postal Indicia", click on "Click to Upload." 

    Click to upload indicia

  4. In the resulting dialog box, locate and select your Postal Indicia file on your computer, then click the "Open" Button.

  5. Your Postal Indicia image will be uploaded.

  6. If the image is outlined in red and shows an exclamation point within a yellow triangle, you'll need to crop the image:

    1. Hover your mouse cursor over the image, then click on the crop icon that appears over the lower part of the image.

    2. Click and drag the edges of the cropping box (dotted lines) to resize the cropping box. Click and drag in the center of the cropping box to reposition it.

    3. When done, click the "Crop" button and then click the "Save" button (lower-right.)

       Save indicia

The postal indicia will now be automatically included when you create projects using mailable design templates (e.g. postcards.)

11.9. Do your print partners support postal indicia?

Yes. Our print partners can print your postcards with your postal indicia.  

However, please note that they will not be able to mail your postcards directly to your recipients.  Since items with your postal indicia have to be mailed out from the post office in your zip code, our print partners will ship the postcards to you, so that you can take them to your local post office for mailing.

11.10. Can I mail my pieces with postal indicia through your print partners?

No. Since the mail pieces bearing postal indicia can only be mailed at the Post Office where the permit was issued, our print partners cannot mail the pieces for you if you've submitted the project with the Postal Indicia included.

Our print partners can mail the printed pieces to you so that you can take them to the correct Post Office for mailing.

11.11. How do I change my Postal Indicia after I have uploaded it to my profile?

To change your postal indicia, follow the same steps for uploading postal indicia. The new postal indicia will automatically replace the previous one.

11.12. How do I delete my postal indicia if I no longer want to use it?

After logging in to the Marketing Center:

  1. In the upper-right of the page, click on your name.

  2. In the resulting menu, click on "Business Info".

     

  3. In the upper-right of the Business Info page, under "Postal Indicia", hover your mouse cursor over the indicia image, then click the trashcan icon that appears over the lower part of the image.

    Remove indicia

  4. Click the "Save" button at the bottom-right side of the screen. 

    Save indicia deletion

11.13. Why is white space added to the side and/or top of my postal indicia image?

The dimensions of the postal indicia area in all our mailable design templates are standardized to a 2:1 ratio. This allows you to upload and crop your indicia image once, instead of having to redo it for every project.

To make sure your indicia image will work properly for all mailable design templates, we may need to add white space to the top and/or left side of the image after you crop it.

11.14. Why can't I recrop my postal indicia image?

The dimensions of the postal indicia area in all our mailable design templates are standardized to a 2:1 ratio. This allows you to upload and crop your indicia image once, instead of having to redo it for every project.

To make sure your indicia image will work properly for all mailable design templates, we may need to add white space to the top and/or left side of the image after you crop it. To do this we create a new image. Since this is a new image, the original image is not available for cropping.

Instead of recropping the image, you can delete the image, then re-upload your original indicia image and crop it again.

11.15. What are the costs of using postal indicia?

Contact your local Post Office or view the most current rates on the USPS website by clicking here.

11.16. Where can I find more information about postal indicia?

For the most current information contact your local Post Office or visit the USPS website.