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Why does my photo look distorted, pixelated or lossy?

3.9. Why does my photo look distorted, pixelated or lossy?

The most common causes of images appearing distorted after upload are:

To learn how to turn on automatic cropping of images in an existing project, please see "How can enable or disable the automatic cropping of images?"

To crop an image which has already been uploaded, after logging in to the Marketing Center:

  1. On the main menu at the top of any page, click "Projects".



  2. Click on the folder which contains the project you want to edit.



  3. Click on the project you want to edit. (Hover your mouse cursor over a project to get a better look at the project name.)



  4. Near the right side of the page, click on the "Edit" button.



  5. Click the "Save and Continue" button until you get to the "Photos" page, or click the "Photos" position on the progress bar.

    Photos

  6. Uncropped images have the thumbnail (small version of the image) outlined in red, and below the thumbnail of the image, the crop button is red. To launch the cropping tool, click on the thumbnail of the image, or click on the crop button that appears below the thumbnail:

    Please crop

  7. Click and drag the corners of the cropping area (dotted line) to resize the cropping area.

    Drag to resize

  8. Click and drag in the center of the cropping area to reposition the cropping area.

    Drag to reposition

  9. Click the "Crop" button to save your cropping. (Note: If the image is also too small or too low quality, the thumbnail will still be outlined in red and you'll still see the exclamation point enclosed in a yellow triangle even after cropping it. Hovering over the yellow triangle will display a message warning you that the image is too small.)

    Crop Button

  10. When you've finished cropping images, click the "Save and Continue" button to save all your changes.

    Save and Continue

Note: When rearranging photos, they'll automatically be recropped as you move them, if the option to automatically crop is enabled.  You may need to recrop an image after moving it, if the option to automatically crop is disabled.

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