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Why can't I recrop my postal indicia image?

11.14. Why can't I recrop my postal indicia image?

The dimensions of the postal indicia area in all our mailable design templates are standardized to a 2:1 ratio. This allows you to upload and crop your indicia image once, instead of having to redo it for every project.

To make sure your indicia image will work properly for all mailable design templates, we may need to add white space to the top and/or left side of the image after you crop it. To do this we create a new image. Since this is a new image, the original image is not available for cropping.

Instead of recropping the image, you can delete the image, then re-upload your original indicia image and crop it again.

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