Homes.com Logo
Why am I unable to upload photos?

3.19. Why am I unable to upload photos?

Potential causes of failures when uploading photos:

  1. The Marketing Center will not accept single image files larger than 10MB. If the single image file you're trying to upload is larger than 10MB, use photo editing software to reduce the file size before uploading.

  2. Corrupted cookies and corrupted browser cache can cause problems with photo uploads. Try clearing your browser's cookie cache and file cache.

    Steps for clearing cookie and file cache in Internet Explorer 8, 9 and 10 are:

    1. Click the "Tools" menu in Internet Explorer.

    2. Click on "Internet Options..."

    3. On the "General" tab, under "Browsing history" click the "Delete..." button

    4. In the resulting "Delete Browsing History" dialog make sure the box is not checked for "Preserve Favorites website data" and make sure both boxes are checked for "Temporary Internet files" and "Cookies", then click the "Delete" button to confirm the deletion.

    5. Click "OK" to close the "Internet Options" dialog.

    6. Close any and all Internet Explorer windows.

    7. Open a new Internet Explorer window and try again.

If using Norton Internet Security 2007 it is necessary to upgrade (free) to the most recent release/version number. To do so, click the following link, download the file and double-click on the file to run the update.

  1. http://www.symantec.com/newnis/

  2. If using Norton Internet Security 2005 or 2006 you'll need to disable Pop-up blocking and Ad Blocking when interacting with the Marketing Center. Click here for Symantec's instructions.

  3. If using Norton Internet Security 2007 with Norton Add-On Pack you'll need to disable Pop-up blocking and Ad Blocking when interacting with the Marketing Center. Click Here for Symantec's instructions.

  4. If using Norton Internet Security 2007 and if you've changed your security settings in Internet Explorer 7 to settings other than the default settings, this could lead to your being logged out of the site when trying to upload photos. You can correct this problem with the following steps:

    1. Click the "Tools" menu in Internet Explorer.

    2. Click on "Internet Options"

    3. Click the "Security" tab

    4. Click on "Trusted Sites"

    5. Click on the "Sites" button

    6. In the field labeled "Add this website to the zone" enter the following: *.imprev.net

    7. Click the "Add" button

    8. Uncheck the box labeled "Require server verification (https:) for all sites in this zone".

    9. Click the "Close" button

    10. Click the "OK" button

    11. Close any and all open Internet Explorer windows

    12. Open a new Internet Explorer window and try again

  5. A bug in some versions of the McAfee Privacy Service will prevent file uploads, but will fail to alert you that it is preventing the upload. It will also fail to provide you with an option to allow the upload. You can remove the McAfee Privacy Service from your system, yet keep the McAfee Firewall and McAfee Anti-virus modules installed and active. Use the Windows Control Panel "Add/Remove Programs" to remove the McAfee Privacy Service. (Windows Start button --> Control Panel --> Add/Remove Programs.)

  6. A slow or unstable internet connection can cause photo uploads to fail. Dial-up connections can cause the uploads to timeout. We recommend using a Broadband or High Speed Internet connection (DSL, Cable, Satellite, T1 etc.) If you're using a wireless connection, a weak signal can also cause a failure to upload. Try moving your laptop closer to the wireless router or wireless access point.

  7. If you are logged out of the Marketing Center when trying to upload photos, it could be due to an improperly configured office router, or an incorrectly configured proxy server. You can contact Customer Support & Member Service for help troubleshooting this situation. We can then provide you with information about the problem, which you can then relay your office's IT staff or your Internet Service Provider so they can correct the problem.

This page was: Helpful | Not Helpful