Why are some things missing from a page in the Marketing Center site, or the layout looks all wrong?

2.36. Why are some things missing from a page in the Marketing Center site, or the layout looks all wrong?

There are a few things that could cause the Marketing Center to display incorrectly in your browser. Below are ways to check and fix the most common causes of such problems.

Make sure you're using a supported browser.

Make sure your browser is set to the default zoom level (100%).

In most browsers you can do this by holding down the 'Alt' key on your keyboard while tapping the 0 (zero) key once. (In some browsers either zero key will work, but in Internet Explorer you'll need to use the zero on the main keyboard, not on the number pad.) If Alt+0 does not work, check the tools and/or settings menu in your browser for zoom settings.

Make sure a browser add-on is not interfering with websites you visit.

See your web browser's help menu for instructions on how to start your browser without add-ons or extensions to discover if an add-on is the cause of the trouble.

Make sure your computer is not infected with malware. Malware can interfere with the display and functionality of some websites.

Not all anti-virus software can also identify and remove malware. For Windows, try the free tool Microsoft Security Essentials to find and remove malware, even if you're already running an anti-virus tool.

For Internet Explorer 9 (IE9) make sure your browser is in IE9 default browsing mode, not compatibility mode.

(Note: If you are using Internet Explorer 10 [IE10] please substitute "Internet Explorer 10" for "Internet Explorer 9" and "IE10" for "IE10" in the text and images below.)

  1. Tap the F12 key on your keyboard to open the Developer tools.

  2. Near the bottom of the browser, click on the phrase "Browser Mode".

  3. In the resulting menu, click on "Internet Explorer 9":

    Browser mode

  4. Next click on the phrase "Document Mode".

  5. In the resulting menu, click on "Internet Explorer 9 standards (Page default):

    Document Mode

  6. Tap the F12 key again to close the Developer tools


Make sure Internet Explorer is not set to force all sites into compatibility mode.

  1. Click anywhere in Internet Explorer (to make sure it is the "Top" window.)

  2. Tap and release the 'Alt' key on your keyboard.

  3. Click on the 'Tools' menu which will now be visible near the top of your browser window.

  4. Click on 'Compatibility View Settings' (about halfway down the menu.)

  5. Make sure 'Display all websites in Compatibility View' is NOT checked:

    Uncheck force compatibility mode

  6. Click the "Close" button.

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