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Sometimes the pages don't load completely or I get a "timed out" error. Why?

2.30. Sometimes the pages don't load completely or I get a "timed out" error. Why?

Slow or intermittent connections can cause pages to fail to load completely or to timeout. The minimum connection speed for working with the Marketing Center is a 56k dial-up connection. Broadband or High Speed internet connections are recommended. (Cable, DSL, T1, Fiber Optics, etc.)

There are a number of different problems which can lead to timeout errors or being logged out prematurely.

Below are possible causes and steps you can take to alleviate these problems:

  1. Unsupported browsers can cause these problems.
    1. Make sure you're using one of the browsers supported by the Marketing Center.

  2. Your browser's cookie store and/or cache may've become corrupted. The links below provide instructions on how to clear your browser's cache. When following the steps also select the option for clearing cookies. Clear your browser's cookies and cache, then restart your browser by closing all open browser windows, then open a new browser window.

  3. The security settings in your browser may be too strict. If you've changed the security settings in your browser to something more strict than the default settings you may need to add an exception for our site.

    Here are the steps for Internet Explorer 8, 9 and 10:

    1. Click the "Tools" menu.

    2. Click "Internet Options" at the bottom of the "Tools" menu.

    3. Click the "Security" tab.

    4. Click the large green check mark labeled "Trusted Sites."

    5. Click the "Sites" button.

    6. Make sure the box is unchecked for "Require server verification (https:) for all sites in this zone."

    7. In the box labeled "Add this website to the zone:" type the following: *.imprev.net

    8. Click the "Add" button.

    9. Click the "Close" button.

    10. Click the "OK" button.

    Here are the steps for Firefox:
    1. Click the "Tools" menu.

    2. Click "Options..." near the bottom of the "Tools" menu.

    3. Click on "Content."

    4. Click the "Exceptions..." button to the right of "Block pop-up windows."

    5. In the box labeled "Address of web site:" type the following: *.imprev.net

    6. Click the "Allow" button.

    7. Click the "Close" button.

    8. Click the "Exceptions..." button to the right of "Load images automatically."

    9. In the box labeled "Address of web site:" type the following: *.imprev.net

    10. Click the "Allow" button.

    11. Click the "Close" button.

    12. Click on "Privacy."

    13. Click the "Exceptions..." button to the right of "Accept cookies from sites."

    14. In the box labeled "Address of web site:" type the following: *.imprev.net

    15. Click the "Allow" button.

    16. Click the "Close" button.

  4. Some security tools will honor the browser's security settings but many security tools require that you set exceptions in the security software as well.

    1. Check the help menu of your security software or contact the support team for your security software for instructions on setting exceptions for particular sites. You want to add an exception for *.imprev.net.

  5. Your internet connection may be choppy or intermittent.

    1. If you're on WiFi, try moving your laptop closer to the room or closet the WiFi router is in.

    2. For both WiFi and LAN/ethernet (wired) connections, your home/small office router may be in a bad state. Try powering the router off for a full 15 seconds, then power it back on (or ask your office IT staff to do so if you do not have access to the router.)

  6. Your browser may be using a misconfigured proxy server.

    1. Ask your office IT staff or your internet provider's support team if your browser is using a proxy server. If it is, ask how to configure your browser to connect directly to the internet without using the proxy.

  7. Your computer may be infected with malware or spyware which is interfering with our site. Anti-virus software protects against worms, trojans and virii but often fails to protect against common malware and spyware. (Malware and spyware is often installed with ecommerce/online shopping-related tools, addons, extensions, widgets, toolbars etc.)

    1. Use a malware removal tool to scan your system for malware and remove it. We recommend the free tool Microsoft Security Essentials.

If the suggestions above fail to resolve the problem, please contact Customer Support & Member Services for further troubleshooting assistance.

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