Homes.com Logo
When I copy/paste text into my projects, some characters are displayed as question marks. Why?

2.21. When I copy/paste text into my projects, some characters are displayed as question marks. Why?

This problem results from copying text from a rich text environment (such as Microsoft Word) to a plain text environment (such as text fields in forms on web applications like the Marketing Center.)

To avoid this problem:

  1. First go to the "File" menu in Microsoft Word (or other word processing software) and choose "Save as..."

  2. For "Save as type:" select "Plain Text (*.txt)" and click the "Save" button. (You may need to click on "Other Formats" to access the "Plain Text" option.) Be sure to save the file to a place you can easily locate it.

  3. When asked about how to handle formatting changes in the "File Conversion" dialog, leave the "Text encoding:" set to "Windows (Default)", check the box for "Allow character substitution", do not check the box for "insert line breaks", then click the "OK" button.

  4. Close Microsoft Word, then go to the folder you saved the plain text file to. Double-click on the text file to open it.

  5. You can then copy and paste from the plain text version of the document directly into your project in the Marketing Center.

For projects already exhibiting the problem, simply delete the character which is being rendered incorrectly and retype it. Click the "Save and Continue" button to save the changes. Check the results of the change by clicking the "Preview" button near the top of the left column of the page.

This page was: Helpful | Not Helpful