Frequently Asked Questions

• 1. Account Information & Profile
  
  
  • 1.1. How do I add or change my agent photo?
    
    
  • 1.2. How do I add or change my logo?
    
    
  • 1.3. How do I add or change my personal contact information?
    
    
  • 1.4. How do I add or change my office contact information?
    
    
  • 1.5. How do I change my email address?
    
    
  • 1.6. How do I change my password?
    
    
  • 1.7. How do I change the way my name appears on my marketing pieces?
    
    
  • 1.8. Where can I find information about Postal Indicia?
    
    
  • 1.9. What is a "short URL" and why would I want to use one?
    
    
  • 1.10. How do I log out of the Marketing Center?
    
    
  • 1.11. How do I contact Imprev?
    
    
  • 1.12. How do I update or change my credit card information?
    
    
  • 1.13. When trying to log in I get the error message "The email you entered does not appear to exist in our database." Why?
    
    
  • 1.14. What is Impersonation?
    
    
  • 1.15. How can my office start using Impersonation?
    
    
  • 1.16. How do I use the Impersonation feature as an impersonator?
    
    
  • 1.17. How do I allow an office administrator to log in to my account?
    
    
  • 1.18. What are my payment options when making a purchase?
    
    
• 2. Creating & Editing Projects
  
  
  • 2.1. Where do I start?
    
    
  • 2.2. Which web browser(s) can I use to work with the Marketing Center?
    
    
  • 2.3. What is a Project Folder?
    
    
  • 2.4. How do I create a new Project?
    
    
  • 2.5. How do I make changes to a project I've already created, or a project that was autocreated for me?
    
    
  • 2.6. I added a listing to my MLS today. When will projects be automatically created for the listing?
    
    
  • 2.7. How do I know where in the design my photo(s) or text will appear?
    
    
  • 2.8. Can I move my project to a different folder?
    
    
  • 2.9. I have a lot of project folders. How can I quickly find the project folder I'm looking for?
    
    
  • 2.10. Why is everything in a foreign language?
    
    
  • 2.11. How can I check the spelling in projects I create?
    
    
  • 2.12. Where do I find the Phrase Assistant?
    
    
  • 2.13. Where do I find the Article Library?
    
    
  • 2.14. I work with a partner. How do I include my partner's name on my marketing materials?
    
    
  • 2.15. How can I include the EHO (Equal Housing Opportunity) logo on my marketing materials?
    
    
  • 2.16. How can I remove the EHO (Equal Housing Opportunity) logo from my marketing materials that are not being used to market property?
    
    
  • 2.17. I've changed the text in the listing on my listing site. How do I update the text in the Marketing Center projects that were autocreated for this listing?
    
    
  • 2.18. Can I change the order of slides in a tour after I've created the tour?
    
    
  • 2.19. I'm using fewer characters than the maximum allowed, so why isn't all my text showing?
    
    
  • 2.20. When I copy/paste text into my projects, some characters are displayed as question marks. Why?
    
    
  • 2.21. What is a "QR code" or "matrix barcode"?
    
    
  • 2.22. Can I use a QR code or other matrix barcode in my projects?
    
    
  • 2.23. How can I create a QR code image to share a project I created?
    
    
  • 2.24. How can I use the ® (R in a circle) registered trademark symbol in my projects?
    
    
  • 2.25. How can I use the ™ trademark symbol in my projects?
    
    
  • 2.26. How can I make bullet symbols in a project?
    
    
  • 2.27. How can I create a new entry on the "Listings" tab?
    
    
  • 2.28. How can I view or edit the information and photos for my listings?
    
    
  • 2.29. How can create a single project with text and photos from a listing on my Listings page?
    
    
  • 2.30. How can I create several projects at once with text and photos for a listing on my Listings page?
    
    
  • 2.31. I get an error message telling me I need to install or upgrade Adobe Reader. Where do I get Adobe Reader?
    
    
  • 2.32. An incorrect location is shown on the map embedded in my project. How can I fix it?
    
    
  • 2.33. Sometimes the pages don't load completely or I get a "timed out" error. Why?
    
    
  • 2.34. If I lose my internet connection while working on a project, will I lose my work?
    
    
  • 2.35. Can multiple agents share an account?
    
    
  • 2.36. Can I change the fonts or colors in a design template?
    
    
  • 2.37. Can I change the text size or font size used in the designs?
    
    
  • 2.38. Can I create my own designs or design templates?
    
    
  • 2.39. I like the designs, but I'd like to make some changes to them before I use them. Is that OK?
    
    
  • 2.40. Why are some things missing from a page in the Marketing Center site, or the layout looks all wrong?
    
    
• 3. Working with Images
  
  
  • 3.1. Where can I find the Photo Manager tool?
    
    
  • 3.2. How do I upload photos directly to a project?
    
    
  • 3.3. How can I create a photo album to store images separately from projects?
    
    
  • 3.4. How can I change the order of photos in a project?
    
    
  • 3.5. Where can I find the royalty-free stock photos?
    
    
  • 3.6. Which image formats/file types are supported by the Marketing Center?
    
    
  • 3.7. What size should my photos be for best results with digital marketing projects?
    
    
  • 3.8. What size should my photos be for best results with printable marketing projects?
    
    
  • 3.9. Why does my photo look distorted, pixelated, or lossy?
    
    
  • 3.10. What does the yellow triangle on a photo mean?
    
    
  • 3.11. How can I quickly replace a single image in a project?
    
    
  • 3.12. Can I copy photos from one project to another?
    
    
  • 3.13. Is there a quick way to add all photos from a folder to a project?
    
    
  • 3.14. How can I quickly remove all photos from a project?
    
    
  • 3.15. How can I enable or disable the automatic cropping of images?
    
    
  • 3.16. Why is the autocrop option missing from the project I'm working on?
    
    
  • 3.17. I've changed the photos in the listing on my listing site. How do I update the photos in the Marketing Center projects that were autocreated for this listing?
    
    
  • 3.18. The Cropping Tool shows a blank white box instead of my image. How can I fix this problem?
    
    
  • 3.19. Why am I unable to upload photos?
    
    
  • 3.20. How can I correct the rotation of a sideways or upside-down image?
    
    
  • 3.21. Why are the photos I took with my iPhone or iPad upside-down?
    
    
  • 3.22. Why are the photos I took with my Sony digital camera rotated sideways?
    
    
• 4. Dropbox Integration
  
  
  • 4.1. How can I copy photos from my Dropbox account to a project?
    
    
  • 4.2. How can I import contacts from a file stored on my Dropbox account?
    
    
• 5. Downloading Images of Print Projects for Use On the Web and In Email
  
  
  • 5.1. What is the "Web Image" option?
    
    
  • 5.2. When should I use the Web Image option?
    
    
  • 5.3. How do I access the Web Image options?
    
    
  • 5.4. Is the "Web Image" option available for both print and multimedia projects?
    
    
  • 5.5. What file format is created with the "Web Image" option?
    
    
  • 5.6. What image size should I choose for the Web Image option?
    
    
  • 5.7. What are the layout choices with the Web Image option?
    
    
  • 5.8. What's the difference between the stacked pages and facing pages layout choices?
    
    
  • 5.9. How long should it take to download the file of a finished project?
    
    
• 6. Emailing Projects
  
  
  • 6.1. What are Self Send and Premium Email?
    
    
  • 6.2. Is there a charge for Self Send email?
    
    
  • 6.3. Why is there a charge to send email from the Marketing Center?
    
    
  • 6.4. What is the "Contacts" page for?
    
    
  • 6.5. How do I import contacts into the Address Book?
    
    
  • 6.6. How do I import my contacts from Gmail?
    
    
  • 6.7. How do I import my contacts from Outlook?
    
    
  • 6.8. How do I import my contacts from Office 365?
    
    
  • 6.9. How do I export my contacts from my email or contact management software?
    
    
  • 6.10. How do I edit a contact in my address book?
    
    
  • 6.11. How do I create custom fields for my address book?
    
    
  • 6.12. Can new contacts be automatically added to a group when I add the contact to my address book?
    
    
  • 6.13. How can I email a project to contacts in my address book?
    
    
  • 6.14. How can I email a project to myself only?
    
    
  • 6.15. Can you help me comply with the consent/opt-in requirements of the CASL law (Canada) and CAN-SPAM law (U.S.)?
    
    
  • 6.16. I have recipients who have provided consent for me to email them. How can I set their address book entry to indicate they've provided consent?
    
    
  • 6.17. How can I request explicit consent from a recipient who has provided implied consent?
    
    
  • 6.18. How can I send email to recipients without setting the consent setting on the address book entry?
    
    
  • 6.19. How can I find out which recipients have viewed my mailings or which recipients have not received my mailings?
    
    
  • 6.20. How do I know if a recipient has unsubscribed from my emails?
    
    
  • 6.21. I'm receiving email notices when my contacts unsubscribe from my emails or campaigns. What should I do with these notices?
    
    
  • 6.22. How can I revoke the Marketing Center's access to my Gmail Address book?
    
    
  • 6.23. How can I revoke the Marketing Center's access to my Office 365 / Outlook 2016 address book?
    
    
  • 6.24. I'm using a Yahoo! or AOL email address in my profile. Email I send through the Marketing Center is no longer being delivered. Why?
    
    
  • 6.25. How can I send an HTML-based project through Constant Contact?
    
    
• 7. Campaigns
  
  
  • 7.1. What are Campaigns?
    
    
  • 7.2. What are Premier Agent Campaigns?
    
    
  • 7.3. How can I purchase the Premier Agent Campaign upgrade?
    
    
  • 7.4. How can I create a pre-built campaign?
    
    
  • 7.5. Can I create my own campaigns?
    
    
  • 7.6. What is the difference between a date-based campaign and a time-based campaign?
    
    
  • 7.7. How can I add recipients to an existing campaign?
    
    
  • 7.8. Can I change the date a campaign event is to be sent?
    
    
  • 7.9. Can I edit projects in a campaign?
    
    
  • 7.10. What is the "Account Balance" for?
    
    
  • 7.11. How can I add funds to my account balance?
    
    
  • 7.12. How can I find out how many recipients have viewed a campaign event?
    
    
  • 7.13. How do I archive a campaign?
    
    
  • 7.14. What happens to the history and contact list of a campaign after the campaign has been archived?
    
    
  • 7.15. I archived the wrong campaign. Can I get it back?
    
    
  • 7.16. I purchased the Premier Agent Campaign upgrade. Where do I find the premier campaigns?
    
    
• 8. Multimedia (Virtual Tours, Slideshows, Single Property Websites, etc.)
  
  
  • 8.1. Can my multimedia projects be viewed in any web browser?
    
    
  • 8.2. How many pictures can I include in a multimedia project?
    
    
  • 8.3. Can I download my multimedia projects?
    
    
  • 8.4. Can I change the music in multimedia designs?
    
    
  • 8.5. Why is some of my text not appearing even though I'm within the maximum character count?
    
    
  • 8.6. Why does my multimedia project get stuck at the Imprev logo when I'm trying to preview it?
    
    
• 9. Video Tours
  
  
  • 9.1. What are Video Tours?
    
    
  • 9.2. How can I create a Video Tour for posting to YouTube?
    
    
  • 9.3. When I've finished creating my video project, how can I upload it to YouTube?
    
    
  • 9.4. When I've finished creating my video project, how can I share it on Facebook?
    
    
  • 9.5. When I've finished creating my video project, how can I share it on Twitter?
    
    
  • 9.6. When I've finished creating my video project, how can I embed it in a page on my website?
    
    
  • 9.7. It has been more than 30 minutes, but I have not yet received an email confirming my video was uploaded to YouTube. What should I do?
    
    
  • 9.8. How can I change which YouTube account my videos are posted to?
    
    
  • 9.9. How can I revoke the Marketing Center's access to my YouTube account?
    
    
  • 9.10. Why does my YouTube video say "This video has been removed by the user"?
    
    
• 10. Hosting
  
  
  • 10.1. How do I make my projects available on the web?
    
    
  • 10.2. How do I make the PDF for a print project available on the web?
    
    
  • 10.3. Can I purchase use of a domain name for a property I'm selling and use the domain name to create links for hosted projects?
    
    
  • 10.4. I purchased a domain name through the Marketing Center. How can I share projects using my domain name?
    
    
  • 10.5. How can I share my projects on Facebook?
    
    
  • 10.6. How can I post a project to my business' wall on Facebook, instead of my personal Facebook wall?
    
    
  • 10.7. Why am I not seeing an image while posting to Facebook?
    
    
  • 10.8. My Facebook post used to have an image, but now the image is gone. Why?
    
    
  • 10.9. How can I post my multimedia Tours to Twitter?
    
    
  • 10.10. How can I display my Craigslist Ad in a post on Craigslist?
    
    
  • 10.11. Can I display my Virtual Tour, Slideshow, Web Commercial or eCard within a post on Craigslist.org?
    
    
  • 10.12. How do I access the options for hosting an image of a print project?
    
    
  • 10.13. What are the differences between the options for hosting an image of a print project on the Web?
    
    
  • 10.14. What is a URL?
    
    
  • 10.15. Where can I find links to projects I've hosted, or for projects that were autocreated and hosted for me?
    
    
  • 10.16. How can I host a PDF for one of my printable projects?
    
    
  • 10.17. Where can I find information about my hosted projects?
    
    
  • 10.18. Why are the changes I made to a hosted project not showing up in the hosted version of the project?
    
    
  • 10.19. When I share my projects, why doesn't the thumbnail image reflect the content of my project?
    
    
• 11. IDX-VOW-ILD Unbranded Tours
  
  
  • 11.1. What is an IDX/VOW/ILD Slideshow or Virtual Tour?
    
    
  • 11.2. How do I host an unbranded IDX/VOW/ILD Express Vignette, Slideshow or Virtual Tour?
    
    
  • 11.3. How do I know if an existing Tour is hosted as an IDX/VOW/ILD project?
    
    
  • 11.4. What do IDX, VOX, and ILD mean?
    
    
  • 11.5. What do you mean by unbranded or non-branded?
    
    
• 12. Printing
  
  
  • 12.1. How can I print my marketing pieces?
    
    
  • 12.2. What is the Standard PDF option?
    
    
  • 12.3. When should I use the Standard PDF Option?
    
    
  • 12.4. How do I access the Standard PDF Option?
    
    
  • 12.5. What is the Commercial PDF Option?
    
    
  • 12.6. When should I use the Commercial PDF options?
    
    
  • 12.7. How do I access the Commercial PDF Options?
    
    
  • 12.8. What is the "one-up" option in the Commercial PDF options?
    
    
  • 12.9. When should I select the "one-up" Commercial PDF option?
    
    
  • 12.10. How can I print two copies of a postcard on the same piece of 8.5"x11" paper or stock?
    
    
  • 12.11. What are "crop marks" in the Commercial PDF options?
    
    
  • 12.12. When should I select crop marks?
    
    
  • 12.13. What is "bleed" in the Commercial PDF options?
    
    
  • 12.14. When should I select the bleed option?
    
    
  • 12.15. When should I use 1/4" bleed and when should I use 1/8" bleed?
    
    
  • 12.16. How do I find the printed size of a design type?
    
    
  • 12.17. How do I print a two-page design on both sides of the same piece of paper?
    
    
  • 12.18. My print project looks wrong when I preview it or open the PDF in Chrome. Why?
    
    
  • 12.19. How can I find designs which use less ink or toner?
    
    
• 13. Postal Indicia
  
  
  • 13.1. What are postal indicia?
    
    
  • 13.2. What are the benefits of uploading postal indicia?
    
    
  • 13.3. Where do I get postal indicia and a permit number?
    
    
  • 13.4. How do I make postal indicia?
    
    
  • 13.5. What type of file should the postal indicia be?
    
    
  • 13.6. What size should the postal indicia file be?
    
    
  • 13.7. How do I upload postal indicia to use on my marketing pieces?
    
    
  • 13.8. Do your print partners support postal indicia?
    
    
  • 13.9. Can I mail my pieces with postal indicia through your print partners?
    
    
  • 13.10. How do I change my Postal Indicia after I have uploaded it to my profile?
    
    
  • 13.11. How do I delete my postal indicia if I no longer want to use it?
    
    
  • 13.12. Why is white space added to the side and/or top of my postal indicia image?
    
    
  • 13.13. Why can't I recrop my postal indicia image?
    
    
  • 13.14. What are the costs of using postal indicia?
    
    
  • 13.15. Where can I find more information about postal indicia?
    
    
• 14. Every Door Direct Mail (EDDM)
  
  
  • 14.1. What is Every Door Direct Mail (EDDM)?
    
    
  • 14.2. What are the benefits of using EDDM?
    
    
  • 14.3. How can I get started using EDDM?
    
    
  • 14.4. Can your print partners print my EDDM postcards?
    
    
  • 14.5. How can I have my EDDM permit number printed on my postcards?
    
    
  • 14.6. What are the costs of using EDDM?
    
    
  • 14.7. Where can I find more information about EDDM?
    
    
• 15. REALTOR.com® PicturePath™
  
  
  • 15.1. What is REALTOR.com®?
    
    
  • 15.2. What is REALTOR.com® PicturePath™?
    
    
  • 15.3. How do I post a multimedia presentation to a listing on REALTOR.com®?
    
    
  • 15.4. Do I have to be a member of the National Association of Realtors (NAR) to post a tour or web commercial on REALTOR.com®?
    
    
  • 15.5. I posted a multimedia tour to Realtor.com® but it doesn't show up on my listing on the Realtor.com® site. Why?
    
    
  • 15.6. Why is there a fee for posting to a non-Showcase Listing REALTOR.com®?